*Posted live: December 16th
Today, we’re excited to share a video officially introducing the members of Airbnb’s Host Advisory Board.
As we recently announced, Airbnb is launching a formal program to give hosts a seat at the table. The Host Advisory Board is a group of selected hosts that will not only keep the community informed, but share your feedback directly with Airbnb leadership. The board will also help inform how the Airbnb Host Endowment is invested in the community, and influence policies, programs, and new products.
These 17 selected hosts were chosen for their passion, their contributions to the hosting community, and their desire to create a better future for all hosts—among other criteria. Together, they’ve hosted more than 15,000 guests with a combined total of 86 years of hosting experience and an average star rating of 4.9!
*To add or change subtitles to the video, hover over the video and click on the little 'Settings' wheel in the bottom right corner. Then click 'Subtitle/CC' and select your language.
Watch the video above to meet the community members serving on the board and learn about their individual passions and experience. To find out more about how the board will work together to advocate for the community, check out the latest Host Update article featuring our Head of Hosting, Catherine Powell.
Do keep your eyes peeled here in the Community Center as we will be introducing the board members in the new year. There will be regular opportunities for our new board members to respond to your questions and address important topics.
@Claudia1442 Okay, to keep it simple, let's say you have had 9 inquiries and requests that you answered on time. At this point, your response rate is 100%.
Then for whatever reason, you miss responding to the next inquiry within 24 hours. 9/10 is 90%. So your response rate has now dropped to 90%. It's pretty simple percentage math.
Sarah yours is a good example, but doesn't explain the formula ABB uses to calculate response rate.
The reason why I would like to get to the bottom of this issue is because I have been hosting since 2008, and a superhost , for many years, almost since the time ANBNB came up with that concept=host category. I hosted over 300 guests so far, and I am under the impression that there is an undisclosed period of time in which the response rate is calculated, and that is the mystery I am trying to understand.
In your example of total 10 inquiries with 9 responses on time and 1 not done within the required 24 hours, there seems to be a missing factor: from when to when the numbers of inquiries/reservations are taking into account?
Is there a clock reset at one point? Lets say by calendar year, or every so long . . . whatever that might be. Is there a time factor into the equation? Or perhaps after you respond to the guest first inquiry, but not to the next message which might be a simple thank you from the guest. I wonder if lacking those responses are factor into the response rate also or what other factors might be impacting not having a 100 %
@Claudia1442 Supposedly just responding once to a guest's inquiry, even if you don't respond to the next 5 annoying messages they send, is enough not to affect response rate. I've never tested that out, myself.
The rate would be updated in real time. As soon as you fail to respond in time, the response rate will drop.
But when you look at your stats, under Basic, I'm pretty sure those stats are counted from the time you started hosting. The stats under Superhost only take the previous 365 days from any given day into account.
If I'm wrong about that, hopefully someone will correct me.
Welcome! I am so glad to see a mature female on the board! Awesome! Unfortunately, while I am one of Airbnb's bushiest most successful hosts, I will be leaving the platform soon. This is due to some Airbnb policies that I can no longer live with. Over time, I have noticed that 20-somethings have become more and more demanding, entitled and have little ability or desire to appreciate the stress, and major disruptions they cause a host, when they don't choose an Airbnb that really works for them. Many people have unpredictable schedules, and. really need a self-check-in, but they don't book one, and then get very irate when the host cannot meet them at the last minute. Worse, when they call Airbnb to complain they are often met with someone very sympathetic, who gives them the impression that they are going to "Champion their cause." Afterwhich I get a rash of calls and emails that have a harassing tone, insisting that I explain myself. I always communicate via the site, in writing so that Airbnb can see exactly what has transpired. My last three guests in a row have all been really manipulative, and going into my 7th year with Airbnb I just can't tolerate it anymore.
Check my reviews and you will find that I am considered an amazing host by most people. I really think that being an Airbnb guest should be considered a privilege, not a cheap substitute for a hotel. I would like to suggest that Airbnb stop allowing guests to do a super-quick sign up process and instead go through a whole orientation, including some videos and sign an oath about respect, and not making unreasonable demands on hosts. If you could all but eliminate the whole complaints/support department how much money would this save? Quite a lot I think, and Airbnb would be a much kinder place for everyone.
Doing it the way it is now, gives unreasonable guests, reason to continue to be unreasonable. Because if they stomp their feet loud enough, you guys cave in, and ask me to do the same. The stress levels for everyone involved has got to be enormous, especially your staff. Please consider revamping the way you do business, with a focus on helping guests, right from the start, be better guests. I mean, isn't that the definition of "guest?" Thanks for listening.