If you watched the first Host Update from our new Global Head of Hosting Catherine Powell, you’ll know that we are working on rebuilding our business around hosts, and giving you more transparency along the way.
Today, we’re sharing Catherine’s latest Host Update with you. In this video, she discusses important priorities and insights for hosts at Airbnb right now. These include how Airbnb is handling parties, active steps being taken to support Superhosts, and why it can pay off to commit to higher standards for cleaning.
Once you’ve watched the video, we’d really love to hear from you. Please let us know what you’d like us to cover in future Host Updates with Catherine.
@Catherine-Powell I appreciate seeing this initiative and in fact watched this video when it was first posted. Now a few months later I feel like I am experiencing exactly what you have described as an issue.
At the start of August I hosted a guest but to my disappointment my place was returned to me in a completely different state the guest smoked inside the property damaged furniture, the carpet and even decided take everything from towels to cleaning supplies. I immediately contacted Airbnb and documented everything! I was asked to put a claim through the resolutions page which I did - a lot of work went into it. I attempted to restore the property right away by getting someone to steam clean all to no avail in the middle of stage 4 lockdowns.
I was then put in touch with Broadspire - I believe a third party and had to provide all of the information again (mind you a lot of work when documenting every individual piece of item). But some 2 months later I still have no resolution plenty of emails going back and fourth but the dollar figure that is being offered is completely out of line. Depreciation methods are being used which don't align with the actual use of the furniture and carpet and I keep advising them of the actual use which can be supported by my calendar page all to no avail.
I even blocked the listing right away as it was in no state to be rented out but am now apparently not entitled to loss of rental compensation - effectively I should have continued to accept requests and then cancelled them according to this third party I am dealing with. I made every effort to be in touch with Airbnb throughout the process and should have been provided this advice when notifying them that I would block the dates and request compensation.
I am very disappointed by the way this process has played out and would like to know how this process will be concluded. What are my options when it comes to finding a fair resolution - as some 25 emails later we are not one bit closer to the end and this process shouldn't take this long!
namaste Catherine its very glad to watch your very wonderful video which is very helpful to increase booking and take opportunity to host our very wonderful Guest from around the global .
During The Pandemic situation we are just suffering by The financially Because No booking .
we are more positive up coming days that wonderful video watching that keep me more motivated Thank you for share those kind of video with Hugs
Ram and family with Jack
your co host Stupa Guest House