Longer stays are one of travel’s latest trends, and we’re here for it. We’re also here to support you with welcoming guests for 28 nights or more.

 

As part of the 2022 Airbnb Summer Release, we’re rolling out more ways that guests can discover your space in their searches for great stays. The new features include nearly two dozen new Airbnb Categories of listings for guests to browse, and Split Stays, which lets guests divide their time between two comparable spaces on one trip.

 

We’ve also put together some tools—and a checklist—to help prep your listing, your calendar and booking settings, and your space for longer stays. You can find details in the Resource Center

 

What tools do you use for hosting longer stays?

34 Replies

Re: Tools you can use for hosting longer stays

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Huma0

 

In regards to how split stays work, I'll see if I can get more information and let you know. 🙂

 

That's a lot of great suggestions for homeshare Hosts that host long stays. I see your point about the checklist, I'll let the team know. In the meantime, what you've collected here and any other advice would be super useful if collected in a standalone topics here on the CC, so Hosts for whom this checklist isn't quite suited can still find some guidance!

 

Emilie

 

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Re: Tools you can use for hosting longer stays

in
London, United Kingdom
Level 10

@Emilie 

 

Thanks for that, but I had another read through of the article and it says:

 

"Each Split Stay pairs two properties that match the location, property type and amenities from the search."

 

However, @Andrew0 did a search for this and was suggested to split his stay between two listings in different countries. I don't think it is working!

Re: Tools you can use for hosting longer stays

Online Community Manager in
London, United Kingdom
Online Community Manager

@Huma0 wrote:

@Emilie 

 

Thanks for that, but I had another read through of the article and it says:

 

"Each Split Stay pairs two properties that match the location, property type and amenities from the search."

 

However, @Andrew0 did a search for this and was suggested to split his stay between two listings in different countries. I don't think it is working!


@Huma0 Aaah gotcha. I've added that up to my query about more details on how it works, so will let you know as I find out more!

 

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Re: Tools you can use for hosting longer stays

in
Berlin, Germany
Level 10

@Huma0   After posting that, I tried a couple more searches to see if it was an anomaly. It wasn't. I gave the Search robot the entirety of Germany and the whole month of July, and it still kept suggesting split stays that sent me over to Poland or Netherlands in the middle of the week. And not for any lack of vacancies in Germany! 

 

I see nothing wrong with lightly sprinkling some lesser-known nearby places into search results, but come on, don't frontload the irrelevant stuff!  If the first things Google gave you when you searched for Brad Pitt was pictures of Harvey Weinstein, you wouldn't use Google anymore.

Re: Tools you can use for hosting longer stays

in
London, United Kingdom
Level 10

@Andrew0 

 

Lol, no I definitely wouldn't!

 

I'm trying to figure out how you are seeing the split stays because my searches just have a normal looking list of results. I can't see any suggestions for split stays.

 

So, I search for mid May to mid June as I reckon availability will be limited for a month and it is if I look in my immediate area. As I zoom out, more choices come up, but it tells me availability is limited and I should use the instant book filter.

 

I zoom out more. The top listing it shows me now has only six reviews and a star rating of 3.8* which is labelled as a 'rare find'. Below that are mostly listings outside of London. There is another listing that is labelled as a 'rare find' but it's also new, so that doesn't make sense. I thought the rare finds were listings that are normally booked. 

 

At the bottom of the page, it asks if my dates are flexible and shows me listings available 7 days + or - the dates.

 

No sign of any suggestions for split stays. Is there a filter I am missing? I can't see anything about it in the filters list either...

Re: Tools you can use for hosting longer stays

in
Berlin, Germany
Level 10

@Huma0  The search parameters I was using were:

 

Region - Germany

No. of Guests - 4

Pets - 1

"I'm Flexible," July 2022, 1 week

 

Every time, the top result is in a different country and the suggested split stays are in two countries.

 

Browsing from the .com domain, which might make a difference if some features are still rolling out.

 

 

Re: Tools you can use for hosting longer stays

in
London, United Kingdom
Level 10

@Andrew0 

 

Mmm, I'm guessing it's still rolling out as the results I'm getting for here look pretty much the same when I put in dates, location and number of guests. It's not showing anything in another country, or any split stays.

 

I'm only getting results in random countries when I click on the new category filters.

Re: Tools you can use for hosting longer stays

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi there,

 

If a listing has the capacity to Host a guest for the desired duration of a stay, no Split Stays will be offered. What that means, for example, is if you have all of June 1 to June 20 free on your calendar and a guest wants June 1 to June 20, it will go through as a normal booking.

 

Stephanie_0-1652390408534.png

 

Split Stays are only shown if a guest picks a listing but it doesn't have that full duration availability, in which case, the screen shows other listings the guest could consider moving to so they can have the full desired duration just in more than one listing.

 

But yes @Andrew0 and @Huma0 - different countries definitely doesn't sound right and other ends of the country perhaps aren't quite right either. We're feeding back this behaviour to the product team - I hope to come back soon. And sorry if I've repeated any information you've already heard 🙏🏻

 

Thanks

 

 


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Re: Tools you can use for hosting longer stays

in
London, United Kingdom
Level 10

@Stephanie 

 

Thanks for the clarification and sorry you are working so late today!

 

That makes more sense if split stays are only offered when there are no options available for the full stay on the listing the guest has chosen.

 

One of the things that confused me though was that on the resource centre article, it said that guests who searched for a week or more would automatically be shown split stays. It also said that guests searching for 14 days or more would be shown 40% more options with the split stays added. So, that contradicts what you have just relayed above.

 

Yep, showing split stays in different countries is obviously a problem, so I'm happy you're communicating this back to the team.

Re: Tools you can use for hosting longer stays

in
Berlin, Germany
Level 10

@Stephanie  


"Split Stays are only shown if a guest picks a listing but it doesn't have that full duration availability, in which case, the screen shows other listings the guest could consider moving to so they can have the full desired duration just in more than one listing."

 

 

 


This is not true. Split stay options are being shown to me in the very first page of initial search results, when I haven't picked a listing and there are thousands of non-split vacancies available that completely fit all the parameters I set. No matter how broadly I target my search, the first results I'm shown all seem to be well outside of what I was looking for. This doesn't make me think "ooh what a great idea for a trip that I hadn't thought of," but rather "yikes, I guess Airbnb fired all its programmers now too."

 

The example you show in that screenshot really isn't any better, though at least it's the same country. There are many reasons I might want to book a place in a big diverse city like Manchester for 7 nights - maybe I'm there for work, visiting friends, checking out the vibrant nightlife and thriving LGBT and arts scenes, or visiting the places Morrissey used to hang before he became a fascist. Whatever it is that takes me there, I can assure you that splitting up the trip and spending half the week in little old 96% white Lincoln does not achieve the objective. It's a small town 2 1/2 hours drive away, lots of history but none of the things you'd want from a week in a bigger city. Even if you were open to splitting the stay for a different experience, you still have Leeds and Liverpool much closer by, and 514 listings in Manchester that are available for the whole week. 

 

In short, the janky algorithm is proposing plans that no human in their right mind would ever suggest. It looks to me like an experiment in behavior modification, rather than a tool for delivering useful results. The thing is, people don't trust your product when they can plainly see how the AI is designed to manipulate them.

Re: Tools you can use for hosting longer stays

Online Community Manager in
London, United Kingdom
Online Community Manager

@Andrew0 @Huma0 We've let the team know about all the behaviours you've identified and questions you've raised while trying out split stays, thanks again or testing it out! As and when we get more info we'll come back and let you know. 🙂

 

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Re: Tools you can use for hosting longer stays

in
London, United Kingdom
Level 10

@Andrew0 

 

Yes, I also can't see why someone would want to split the stay between Lincoln and Manchester unless they already had plans to do so (e.g. visiting friends/family in both locations). It doesn't make any sense to do this on a whim.

 

The very few guests I have hosted who intentionally split their stays in London between different Airbnbs (these were all long term guests), did so because they wanted to try living in and experiencing different neighbourhoods. They were quite specific about what type of Airbnb they wanted, but more so about which area they stayed in, because that was the whole point of it.

 

On top of that, it needed to be convenient, e.g. one of them still had to go into an office two days a week, another wanted to be reasonably close to an aerial arts facility where she was training and another needed to go to university several times a week. I can't imagine any of these guests considering staying in a distant suburb, let alone in another town or city, especially not a small town when they wanted to be in London.

 

Where guests had to split their stay due to lack of availability, e.g. they wanted to extend their stay but my rooms were already booked, they looked for Airbnbs as close as possible, I mean literally around the corner from me. They chose my neighbourhood for a reason (besides anything it is very conveniently located with great transport links). They don't want to split their stay between Stockwell and Southampton!

Re: Tools you can use for hosting longer stays

in
Berlin, Germany
Level 10

@Huma0 Exactly. I think these combinations will just leave people shaking their heads - there's nothing intuitive about them. The way we intuitively process search results is generally that the relevancy only decreases as you scroll down. Burying a perfect match below some nonsense suggestions is not good for hosts or for guests.

 

What actually would be useful for hosts is if the split stay feature automatically paired listings owned by the same host. If you have consecutive 2-week vacancies in two different guestrooms, it would make sense for a 4-week search to show it as an option to move between the rooms of your house, which is a lot easier than moving luggage across London.

Re: Tools you can use for hosting longer stays

in
Jersey City, NJ
Level 10

@Andrew0  You're right about the behavior modification, Airbnb said as much, in that they're trying to showcase listings that they think the guest wouldn't have searched for, and which are out of the typical hot spot tourist areas.  I suppose, given that Airbnb has long shown that they believe they know better than the host about the host's own properites, it was only a matter of time before Airbnb also showed they believe they know better than the guest about what kind of trip they 'really' want and where they should stay.

Re: Tools you can use for hosting longer stays

in
London, United Kingdom
Level 10

@Mark116 wrote:

they're trying to showcase listings that they think the guest wouldn't have searched for, and which are out of the typical hot spot tourist areas.  


Surely, they could have thought of a less clunky and irritating way to do this? We've been told that the categories only show up if the guest searches with "I'm flexible" for location, although this contradicts what's written in the help article, which makes sense if it's true.

 

However, when a guest is searching for a specific location and they are shown split stays in totally different cities or even countries, what does Airbnb think the guest is going to do? Are they likely to say, ah okay, I wanted to stay in Manchester, but sure, I'll split my stay between there and Lincoln even though they are nothing alike and it's super inconvenient, or I'll go and search another STR website or just book a hotel or hostel in the location that I want?

 

I just don't understand the thinking behind this. A split stay setting could be great if a guest is specifically looking to travel around and experience different places on a trip. They enter the dates and the type of listing they are looking for and, voila!, Airbnb suggests a lovely itinerary for them with some places off the beaten path. I could see that working maybe. But this?? Erm, no.

 

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