Now that COVID-19 is a known part of our world, many countries have moved to a new stage in their response. In consultation with medical advisers, we’ve updated our approach as well.
For bookings made on or after May 31, 2022, COVID-19 is no longer covered under Airbnb’s extenuating circumstances policy, except for domestic reservations in South Korea and mainland China. This means that if a guest gets sick with COVID before their stay and wants to cancel, the Host’s cancellation policy will apply. As a Host, if you’d like to offer a refund or otherwise work with guests on a flexible solution, you’re welcome to do so.
For more details on what this change means, read the answers to frequently asked Host questions in the Resource Center.
We’d love to get your thoughts, feedback, or questions below.