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Now that COVID-19 is a known part of our world, many countries have moved to a new stage in their response. In consultation with medical advisers, we’ve updated our approach as well. 

 

For bookings made on or after May 31, 2022, COVID-19 is no longer covered under Airbnb’s extenuating circumstances policy, except for domestic reservations in South Korea and mainland China. This means that if a guest gets sick with COVID before their stay and wants to cancel, the Host’s cancellation policy will apply. As a Host, if you’d like to offer a refund or otherwise work with guests on a flexible solution, you’re welcome to do so.

 

For more details on what this change means, read the answers to frequently asked Host questions in the Resource Center.

 

We’d love to get your thoughts, feedback, or questions below.

62 Replies

Re: Update to our approach for guests sick with COVID-19

in
Bendigo, Australia
Level 2

I tested positive to covid on 23 June and was told by Air Bnb support that if I cancelled my guest arriving 25 June that it would cost me $100 cancellation fee...

 

Re: Update to our approach for guests sick with COVID-19

in
England, United Kingdom
Level 10

@Anita1091 we are lucky (?!?) that the UK Government seems to have decided just to ignore Covid. As a result there is no testing and no laws on what to do even if you test positive. All a bit odd but with 'only' 20 deaths a day perhaps they know what they are doing. 

I guess Airbnb is following the UK approach rather than the Aussie approach.

Re: Update to our approach for guests sick with COVID-19

in
Gros Islet, Saint Lucia
Level 10

@Emilie,

 

Thanks for the follow up, but the links you provided still don't address the question that @Andrew0 initially brought up.  What happens to listings when a guest reports to Airbnb that they've tested positive for COVID during a stay (homeshare or entire place), or when a host reports testing positive a few days before an upcoming homeshare stay?  

 

If a guest is staying in an entire place, do they give all guests and host the option to allow to continue the reservation if they all agree to do so?  After the guest checks out, does Airbnb impose a mandatory buffer before the next stay or automatically cancel the next stay until the host provides proof of professional cleaning?  If the stay is a homeshare, if more than one room is rented, does Airbnb require that all active reservations be cancelled, or cancel upcoming reservations if all stays have ended as scheduled?

 

 

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