Update to our approach for guests sick with COVID-19

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Now that COVID-19 is a known part of our world, many countries have moved to a new stage in their response. In consultation with medical advisers, we’ve updated our approach as well. 

 

For bookings made on or after May 31, 2022, COVID-19 is no longer covered under Airbnb’s extenuating circumstances policy, except for domestic reservations in South Korea and mainland China. This means that if a guest gets sick with COVID before their stay and wants to cancel, the Host’s cancellation policy will apply. As a Host, if you’d like to offer a refund or otherwise work with guests on a flexible solution, you’re welcome to do so.

 

For more details on what this change means, read the answers to frequently asked Host questions in the Resource Center.

 

We’d love to get your thoughts, feedback, or questions below.

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56 Replies

Re: Update to our approach for guests sick with COVID-19

in
Gros Islet, Saint Lucia
Level 10

@Airbnb

FINALLY!!! Thanks, very much  I will now extend the booking windows on my listings' calendars.

Re: Update to our approach for guests sick with COVID-19

in
London, United Kingdom
Level 10

Definitely a thumbs up from me. We are now more than two years on from the announcement of the global pandemic. Anyone who travels knows there is a risk they may have to cancel because of it. Hosts have been acting as unpaid insurers for guests for far too long already. This is definitely a welcome change.

Re: Update to our approach for guests sick with COVID-19

in
Brighton, United Kingdom
Level 3

This is long overdue and we shouldn’t be waiting until the end of may for this to happen! 

Re: Update to our approach for guests sick with COVID-19

in
Gros Islet, Saint Lucia
Level 10

@Jo80,

It shouldn't have taken until April to implement this update, but by law in most countries there has to be at least 30 days notice before most policy changes go into practice.

Re: Update to our approach for guests sick with COVID-19

in
Miami, FL
Level 1

There usually needs to be notice for policy to take effect. Let’s be grateful and move on with our businesses. 

Re: Update to our approach for guests sick with COVID-19

in
Armadale, Australia
Level 1

Australia has different mandates in different states, so great for some not for others. Hope you have extra staff for host support as your going to need it.

Re: Update to our approach for guests sick with COVID-19

Level 2

This is great news!  Glory be to God!  Praying for this to continue.

 

Re: Update to our approach for guests sick with COVID-19

in
England, United Kingdom
Level 10

Great to see but I hope Airbnb advertise this change to guests and encourage them to buy travel insurance

Re: Update to our approach for guests sick with COVID-19

in
Gros Islet, Saint Lucia
Level 10

@Mike-And-Jane0,

 

I doubt that there will be additional encouragement to get guests to purchase travel insurance.  Take notice that the answer to FAQ question 6 has a hyperlink to the cancellation policies, but doesn't for purchasing travel insurance although Airbnb does have a page dedicated to travel insurance: https://www.airbnb.com/d/travel-insurance

 

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Re: Update to our approach for guests sick with COVID-19

Level 2

Thank you so much for this link. I am definitely saving it so that I can share with my guests. 

Re: Update to our approach for guests sick with COVID-19

Online Community Manager in
London, United Kingdom
Online Community Manager

@Mike-And-Jane0 I think you will be very pleased with some impending updates 🥰


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Re: Update to our approach for guests sick with COVID-19

Level 2

Shouldn't Airbnb make that link to travel insurance show up as soon as a guest is searching?  Especially since we cannot put that in our descriptions.

Re: Update to our approach for guests sick with COVID-19

Online Community Manager in
London, United Kingdom
Online Community Manager

@Catherine2511 There's been a few great suggestions from you and other Hosts here about this - hopefully we can bring you some updates soon, and in the meantime thank you for all the feedback! 🙂

 

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Re: Update to our approach for guests sick with COVID-19

in
New South Wales, Australia
Level 10

Does this mean Airbnb will cease pressuring hosts to waive their cancellation policies and give guests a refund?  I'm not holding my breath.

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