You may have noticed some listings look a little different lately, either within the main listing page or when they show up in search results. That’s because we’re testing a few changes that we hope will make it easier for guests to learn about your space.
What’s being tested?
We’re looking at new ways to display important information to potential guests. Here are some of the changes we’re testing:
Why is this test happening?
These changes are intended to help guests find the information they need more easily and to bring more design consistency across the platform. But before we roll them out to all users, we first want to understand how guests are responding—and tests like this are an important part of that feedback process.
Is my listing included in the test?
Most likely, yes, even if you haven’t noticed any changes. Your listing will only feature the updated look for some users (so one guest viewing it might encounter the new design, while another gets the old one).
Will my listing information change?
No. All listing information will stay the same—we’re simply testing a new way of displaying it, one that will give more prominence to the details that matter most.
How long will the test run for?
We’ll be monitoring the impact of these new designs anywhere from a few weeks to a few months to get results.
We know changes to the platform can sometimes be a little jarring, and we’re trying to be better about explaining the “why” behind them. Thank you for your ongoing support, and please let us know if you have any questions or feedback in the comments below.
Pet fee...interesting, I never thought of that. I have 2 kittens and yes, it takes some extra work to keep the home fur-free. Yes, there should be a fee.
I'm not sure what to make of the changes however feel that it may be impacting on my potential bookings as its fiddlier to see my photographs descriptions unless one knows how to navigate the system.
In my time of hosting I've had a few people tell me they are dyslexic so it's important to remember things like how these users also view our listings & navigate their way around to make decisions and bookings.
How's feedback on these changes from other langauage communities?
Please make a "reply to comment" text font DARKER here on CC. I have a poor vision and I struggle to read this light gray text
When you click on the photo, you no longer immediately see our text that we have written to highlight an aspect of the property.
It now involves two clicks which most people will not realise and will not do.
@Tony-And-Una0 Good spot! Captions often contain very important information.
On the old layout, clicking "Show Photos" displayed the photos with the caption alongside and buttons to allow easy navigation through the photos. With the new layout, we click on the small "photos" link and we get a vertical display of photos, but no captions. We have to click on a photo to open that photo with the caption in small text below. The need to click the photo to see the caption is not obvious. If a user clicks the photo, the caption is small and less easy to spot / read.
Also, please can we have ability to show reviews in chronological order. It's crazy that reviews for my properties from over two years ago are appearing first even though we have had hundreds of reviews since and have clearly made changes to our property since then and are more relevant to new bookers..
@Airbnb The most important things for guests to read are our house rules, check-in details and "other things to note" where things like pets in the home (to warn allergy sufferers) "potential for noise", etc are written. As well as the cancellation policy. Yet these are the exact things that Airbnb buries where many guests never see them. These are the things that need to be more prominent.
Please eliminate the home highlights/ compliments, which are really useless, or exchange the positioning with the the House Rules.
I do like the new way they are displaying "Contact Host", though.
when I look at someone's listing and click on the host's profile photo I don't see all his listings like I did before. I have to click again on his profile picture to see it.
More I use this new design - more I hate it :(
Please make it AS SIMPLE AS POSSIBLE! Fewer clicks, fewer popups, less scrolling, and less unnecessary crap.
@Airbnb @Stephanie What has immediately struck me is the very squared - box like appearance of the photos and that the captions now require extra effort on part of the guests looking ---- which is unlikely. So smashing them all together in a collage might be nice for some visually - all the import and obvious effort many of us put into placing some of our house requirements/rules in the captions is now lost - hidden. NOT COOL in my opinion.
Seems we as hosts almost all agree..........WHY stick our house rules and things they need to know after everything else??? YES, we get you ...you want them the guests to IB/ book as quickly as possible.......before they look for the next property...but sticking what REALLY counts at the tail end, unfair. No wonder folks don't know its NO SMOKING.............or NO PETS.......NO KIDS.....come on Airbnb you can rearrange this. Things they need to know should be right after description and photos - so they know if they are suited to this listing. And guess what - some folks are NOT suited to some of our listings - and WE the hosts should not have to be the ones to discover this AFTER the fact, the arrival, the disappointed hosts or guests experience.....YOU airbnb can help all the hosts out with this placement. We know guests don't read much. But if you've placed the most important info (sorry, its not the price, imo) at the tail of everything. they've looked at pics and want to stay here - so they are NOT going to be reading stuff that might change their minds.......OHHHHHHHHHHHHHHHHHH never mind that they are smokers are bringing 3 kids - or there's cat's in the listing for those with allergies. This truly doesn't make sense to me as a host.
When I travel........I have to work to find out the house rules of the place I'm staying - cause that stuff is important to me. It should not be an effort. So in all the change up - think about the logic please.
thanks for even looking, considering and possible changing this for YOUR AIRBNB HOSTS!
@Clara116 It's actually just as much for the guests' benefit as the hosts. What guest wants to find they have booked something that is unsuitable for their needs, arrive to find that it's not what they were expecting, or even get turned away at the door or evicted because they arrived with 2 dogs to a no pets listing or brought 6 people when they booked for 2?
Things that work well for hosts also work well for guests- it's a symbiotic relationship. It's absurd that Airbnb doesn't realize this.