Airbnb Updates

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Airbnb Updates

Keep up to date with company news, announcements, product updates, and other important information related to Airbnb

Improvements to guest reviews, house rules, cancellations & more in the latest Host Update

*Post shared October, 20th In the latest Host Update, Catherine Powell shares how Airbnb is addressing your top concerns from the past few months and provides detailed answers to several direct questions from hosts. Thanks to host feedback voiced in ... read more

Created 15-10-2020 | Latest reply 07-04-2021 by Nicky168

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Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 19-03-2021 by Xandra1300

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[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Last Updated: Jan, 2021 Hello, The policy update outlined below is now in effect. You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ... read more

Created 17-09-2020 | Latest reply 06-04-2021 by Mary996

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Our relationship with the cities you host in matters. Introducing a resource to work with local communities

To help local communities better understand the positive impact of Airbnb and home sharing on their economy, we’ve developed a new resource to support governments and tourism organizations. The all-new City Portal provides access to valuable insights, ... read more

Created 23-09-2020 | Latest reply 23-09-2020 by Sharon1014

Our relationship with the cities you host in matters. Introducing a resource to work with local communities

Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 04-03-2021 by Sarah977

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Northern California fires: Here’s how you can help & get help if you need it

Several fires across Northern California are impacting the area. Many residents are evacuating to safer areas and could be displaced for some time. There’s an immediate need for more hosts to provide temporary housing. Airbnb is working to connect ho... read more

Created 25-08-2020 | Latest reply 23-09-2020 by Katrina143

Northern California fires: Here’s how you can help & get help if you need it

Party policy updates, Superhost status extensions, and more in Catherine’s latest Host Update

If you watched the first Host Update from our new Global Head of Hosting Catherine Powell, you’ll know that we are working on rebuilding our business around hosts, and giving you more transparency along the way. Today, we’re sharing Catherine’s late... read more

Created 18-08-2020 | Latest reply 22-12-2020 by Stupa-Guest-House0

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Introducing Catherine Powell, our new Global Head of Hosting

At Airbnb, we started out with a close working relationship between our employees and hosts. Lots of our best ideas came directly from you, and we’re returning to that type of collaborative partnership that can help make each other better. Today, we... read more

Created 04-08-2020 | Latest reply 13-03-2021 by Linda1161

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Introducing a set of hosting tools inspired by your feedback

Over the past few months, we’ve spent a lot of time listening to and learning from our hosts, trying to understand the things you need from us to weather this global crisis. In many of these conversations, the same two themes keep coming up over and ov... read more

Created 20-07-2020 | Latest reply 18-12-2020 by Harry365

Introducing a set of hosting tools inspired by your feedback

A new way we're fighting discrimination on Airbnb

Two weeks ago, we announced donations to the NAACP and the Black Lives Matter foundation, and we shared antiracism resources with our hosts and guests. But these are just some of the actions we’ve taken. Another project we’ve been working on is one that w... read more

Created 15-06-2020 | Latest reply 18-08-2020 by Nicci-and-David0

How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story