Recent Articles
“Drop in as a guest. Take off as a local.” That’s the motto guests hear when they stay in any of the eight rooms at Surfhouse Boutique Motel, hosted by Superhosts and brothers Nikki and Sander. “The way travel is going, I think it’s all kind of pulling aw... read more
Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promises: ... read more
Hi everyone, Today we announced that Airbnb is acquiring HotelTonight. HotelTonight is a hotel-booking service that specializes in boutique and independent hotels, and focuses on making last-minute trips easy and fun. We’ve sent out a press announcement, ... read more
Hi everyone, Welcome to Airbnb Updates! This new blog within the Community Center is where you can find product updates, host stories, company news, inspiration and tips to help you grow your business, and other important messages from Airbnb. We’ve poste... read more
Superhost Marianne suddenly found herself alone in the craftsman she and her late husband renovated together. To pick herself up, she launched her own business, opening her California home to guests from across the world. In her own words, she shares how ... read more
To help your guests have a great stay, you want to make sure they can make the most of all the appliances and amenities in your home. And for your own peace of mind, you want to make sure they know how to operate those features correctly. Airbnb’s house m... read more
Hi everyone, Thanks for all of your feedback on the recent changes we announced to the guest profile photo process. Our team has read each and every one of your comments. We understand many of you are feeling frustrated right now, so we want to respond wi... read more
Check-in can be a confusing process for guests, and if things don’t go smoothly, it can cause extra work and worry for hosts, too. There’s a tool on the Airbnb mobile app that can help: check-in guide. “I use [the check-in guide] to put all my check-in in... read more
Homemade breakfasts, walking tours, neighborhood activities, and more —Superhosts go above and beyond when it comes to making guests feel welcome. In fact, about 30 percent* of Airbnb homes hosts have offered tours and activities to guests. And some hosts... read more
For Superhosts Mary and Buster Reynolds, hospitality and home building have been a part of their lives for 40 years. “It’s a way of life,” Buster said. He and his wife Mary have been building their home by hand since 1980, and sharing it with guests. “Wit... read more
February 7, 2019 Hi everyone,Congratulations to all of you who achieved or maintained your Superhost status in the January assessment. It’s an awesome accomplishment. Thank you for continuing to set a wonderful standard for hospitality in our community. Y... read more
Last Friday, hundreds of thousands of federal employees went without paychecks. We know that some of you in our host community are included in that group, and we want to help. Starting today, we’re offering all federal executive branch employee hosts some... read more
During this busy holiday travel season, we know that protecting your home and guests is important to you. Here are three things you can do now: Make sure you have working smoke and carbon monoxide (CO) detectors. Check your home to see if you already have... read more
Hosting a private room can have incredible advantages: attracting guests who value a local connection, making new friends from all over the world, and creating a sense of belonging right in your own home. It can also come with a few unique challenges, fro... read more
If you’re feeling a dose of deja vu whenever you open a message from a guest, you’re not alone. There are some topics hosts are asked about again and again, such as exceptions for pets, wi-fi codes, directions, best places to eat, and more. Well, there’s ... read more
Hi everyone, Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbnb ... read more
When travel and accessibility meet, it can be life changing for guests with limited mobility. For the first big trip of his life, Edouard was flying 10,000 miles (17,000 kilometers) from France to Australia, looking for an extraordinary experience and a h... read more
From safety tips to product updates, the most popular stories from the past year continue to be helpful today. Check out all 10 articles. Meet Els, an Open Homes host in Rome Els, of Belgium, wanted to pay forward the hospitality she received when she mov... read more
You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and ru... read more
There’s nothing like getting a “job well done!” when you’ve worked hard. And so many of you do go the extra mile to create magical stays for your guests. Our team that works on reviews knows how much positive feedback matters. So during one team brainstor... read more
Update: January, 2019 A few months ago, we told you about some changes Airbnb was making to the way guest profile photos are displayed. You can read the original post, below. Now that those changes are being introduced gradually, we want to make sure you ... read more
Hurricane Michael is predicted to hit the southeastern U.S. coast, including the Florida panhandle and parts of Alabama and Georgia, on Wednesday, October 10. Many residents are evacuating to safer areas and could be displaced for some time, if the storm ... read more
Photo Credit: Farah Sosa @farahstopLos-Angeles based Superhost Burt Blackarach has always excelled at identifying great opportunities. Growing up in a family of musicians and singers, he started running his parents’ music-publishing company at the age of ... read more
You asked: What can I do to get more bookings? We went straight to the source for this answer: We asked guests what they look for in Airbnb stays, and we analyzed their booking behavior to find out what takes them from browsing to booking. It turns out th... read more
You asked: What is Airbnb doing to better support hosts if things go wrong? The short answer is: a lot! Before we dive in to the exciting changes we’re working on, there’s one important thing to keep in mind: Instances of property damage on Airbnb are qui... read more
You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews are so important. They not only impact the success of your business, they’re also really personal. We know you put a lot of thought and care into your hospitality and that it’s frustrat... read more
Earlier this year, Airbnb announced that it was expanding its rewards program for Superhosts. Several new benefits were introduced, including an extra 20% cash bonus for referring new hosts. (Hosts can make up to $600 in referrals, depending on their loca... read more
When we introduced Group Payments, we were trying to create a simple way for guests to split booking costs when traveling in a group. This arrangement meant the person organizing the trip wouldn’t have to pay all of the money up front, and hosts would hav... read more
You’ve told us that the Reservations List is an important tool for managing your listing on Airbnb, so we want to make sure it has the functionality you need. We asked hosts in the Community Center how you use the Reservations List and what improvements y... read more
You asked: You're constantly pushing me to lower my price—why? Who are you comparing me to? This was a top-voted question that we answered at the July 2018 Host Q&A, and it comes up often, so we’ve captured the answer as well as some updates for you here.... read more
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