“Drop in as a guest. Take off as a local.” That’s the motto guests hear
when they stay in any of the eight rooms at Surfhouse Boutique Motel,
hosted by Superhosts and brothers Nikki and Sander. “The way travel is
going, I think it’s all kind of pulling aw...
Many of you have asked us how Airbnb can protect hosts from one-off bad
reviews. When this question came up at the most recent Host Q&A, we told
you we were working on ways to make the review process more fair for
hosts. Specifically, we made 2 promises: ...
Hi everyone, Today we announced that Airbnb is acquiring HotelTonight.
HotelTonight is a hotel-booking service that specializes in boutique and
independent hotels, and focuses on making last-minute trips easy and
fun. We’ve sent out a press announcement, ...
Hi everyone, Welcome to Airbnb Updates! This new blog within the
Community Center is where you can find product updates, host stories,
company news, inspiration and tips to help you grow your business, and
other important messages from Airbnb. We’ve poste...
Superhost Marianne suddenly found herself alone in the craftsman she and
her late husband renovated together. To pick herself up, she launched
her own business, opening her California home to guests from across the
world. In her own words, she shares how ...
To help your guests have a great stay, you want to make sure they can
make the most of all the appliances and amenities in your home. And for
your own peace of mind, you want to make sure they know how to operate
those features correctly. Airbnb’s house m...
Hi everyone, Thanks for all of your feedback on the recent changes we
announced to the guest profile photo process. Our team has read each and
every one of your comments. We understand many of you are feeling
frustrated right now, so we want to respond wi...
Check-in can be a confusing process for guests, and if things don’t go
smoothly, it can cause extra work and worry for hosts, too. There’s a
tool on the Airbnb mobile app that can help: check-in guide. “I use [the
check-in guide] to put all my check-in in...
Homemade breakfasts, walking tours, neighborhood activities, and more
—Superhosts go above and beyond when it comes to making guests feel
welcome. In fact, about 30 percent* of Airbnb homes hosts have offered
tours and activities to guests. And some hosts...
For Superhosts Mary and Buster Reynolds, hospitality and home building
have been a part of their lives for 40 years. “It’s a way of life,”
Buster said. He and his wife Mary have been building their home by hand
since 1980, and sharing it with guests. “Wit...
February 7, 2019 Hi everyone,Congratulations to all of you who achieved
or maintained your Superhost status in the January assessment. It’s an
awesome accomplishment. Thank you for continuing to set a wonderful
standard for hospitality in our community. Y...
Last Friday, hundreds of thousands of federal employees went without
paychecks. We know that some of you in our host community are included
in that group, and we want to help. Starting today, we’re offering all
federal executive branch employee hosts some...
During this busy holiday travel season, we know that protecting your
home and guests is important to you. Here are three things you can do
now: Make sure you have working smoke and carbon monoxide (CO)
detectors. Check your home to see if you already have...
Hosting a private room can have incredible advantages: attracting guests
who value a local connection, making new friends from all over the
world, and creating a sense of belonging right in your own home. It can
also come with a few unique challenges, fro...
If you’re feeling a dose of deja vu whenever you open a message from a
guest, you’re not alone. There are some topics hosts are asked about
again and again, such as exceptions for pets, wi-fi codes, directions,
best places to eat, and more. Well, there’s ...
Hi everyone, Let me take a second to introduce myself: I’m Laura
Chambers, and I lead the team at Airbnb that’s dedicated to helping
hosts like you succeed. (You might remember me from the most recent Host
Q&A.) I’ve been a fan and engaged user of Airbnb ...
When travel and accessibility meet, it can be life changing for guests
with limited mobility. For the first big trip of his life, Edouard was
flying 10,000 miles (17,000 kilometers) from France to Australia,
looking for an extraordinary experience and a h...
From safety tips to product updates, the most popular stories from the
past year continue to be helpful today. Check out all 10 articles. Meet
Els, an Open Homes host in Rome Els, of Belgium, wanted to pay forward
the hospitality she received when she mov...
You’ve told us that managing reservations from home or on the go could
be easier and more consistent. As we did with changes to your
reservations list, we’ve listened to your feedback, studied hosts’
concerns raised with the community-support team, and ru...
There’s nothing like getting a “job well done!” when you’ve worked hard.
And so many of you do go the extra mile to create magical stays for your
guests. Our team that works on reviews knows how much positive feedback
matters. So during one team brainstor...
Update: January, 2019 A few months ago, we told you about some changes
Airbnb was making to the way guest profile photos are displayed. You can
read the original post, below. Now that those changes are being
introduced gradually, we want to make sure you ...
Hurricane Michael is predicted to hit the southeastern U.S. coast,
including the Florida panhandle and parts of Alabama and Georgia, on
Wednesday, October 10. Many residents are evacuating to safer areas and
could be displaced for some time, if the storm ...
Photo Credit: Farah Sosa @farahstopLos-Angeles based Superhost Burt
Blackarach has always excelled at identifying great opportunities.
Growing up in a family of musicians and singers, he started running his
parents’ music-publishing company at the age of ...
You asked: What can I do to get more bookings? We went straight to the
source for this answer: We asked guests what they look for in Airbnb
stays, and we analyzed their booking behavior to find out what takes
them from browsing to booking. It turns out th...
You asked: What is Airbnb doing to better support hosts if things go
wrong? The short answer is: a lot! Before we dive in to the exciting
changes we’re working on, there’s one important thing to keep in mind:
Instances of property damage on Airbnb are qui...
You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews
are so important. They not only impact the success of your business,
they’re also really personal. We know you put a lot of thought and care
into your hospitality and that it’s frustrat...
Earlier this year, Airbnb announced that it was expanding its rewards
program for Superhosts. Several new benefits were introduced, including
an extra 20% cash bonus for referring new hosts. (Hosts can make up to
$600 in referrals, depending on their loca...
When we introduced Group Payments, we were trying to create a simple way
for guests to split booking costs when traveling in a group. This
arrangement meant the person organizing the trip wouldn’t have to pay
all of the money up front, and hosts would hav...
You’ve told us that the Reservations List is an important tool for
managing your listing on Airbnb, so we want to make sure it has the
functionality you need. We asked hosts in the Community Center how you
use the Reservations List and what improvements y...
You asked: You're constantly pushing me to lower my price—why? Who are
you comparing me to? This was a top-voted question that we answered at
the July 2018 Host Q&A, and it comes up often, so we’ve captured the
answer as well as some updates for you here....