Hi everyone, Today we announced that Airbnb is acquiring HotelTonight.
HotelTonight is a hotel-booking service that specializes in boutique and
independent hotels, and focuses on making last-minute trips easy and
fun. We’ve sent out a press announcement, ...
Hi everyone, Thanks for all of your feedback on the recent changes we
announced to the guest profile photo process. Our team has read each and
every one of your comments. We understand many of you are feeling
frustrated right now, so we want to respond wi...
February 7, 2019 Hi everyone,Congratulations to all of you who achieved
or maintained your Superhost status in the January assessment. It’s an
awesome accomplishment. Thank you for continuing to set a wonderful
standard for hospitality in our community. Y...
Last Friday, hundreds of thousands of federal employees went without
paychecks. We know that some of you in our host community are included
in that group, and we want to help. Starting today, we’re offering all
federal executive branch employee hosts some...
Hi everyone, Let me take a second to introduce myself: I’m Laura
Chambers, and I lead the team at Airbnb that’s dedicated to helping
hosts like you succeed. (You might remember me from the most recent Host
Q&A.) I’ve been a fan and engaged user of Airbnb ...
From safety tips to product updates, the most popular stories from the
past year continue to be helpful today. Check out all 10 articles. Meet
Els, an Open Homes host in Rome Els, of Belgium, wanted to pay forward
the hospitality she received when she mov...
Hurricane Michael is predicted to hit the southeastern U.S. coast,
including the Florida panhandle and parts of Alabama and Georgia, on
Wednesday, October 10. Many residents are evacuating to safer areas and
could be displaced for some time, if the storm ...
You asked: What is Airbnb doing to better support hosts if things go
wrong? The short answer is: a lot! Before we dive in to the exciting
changes we’re working on, there’s one important thing to keep in mind:
Instances of property damage on Airbnb are qui...
You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews
are so important. They not only impact the success of your business,
they’re also really personal. We know you put a lot of thought and care
into your hospitality and that it’s frustrat...
When we introduced Group Payments, we were trying to create a simple way
for guests to split booking costs when traveling in a group. This
arrangement meant the person organizing the trip wouldn’t have to pay
all of the money up front, and hosts would hav...
You asked: Can Airbnb allow hosts to receive an early payout at the time
of booking? This is a great question, and one you’ve been asking for a
while. We’re developing the best approach for early payout arrangements,
starting with a small pilot program in...
We recently shared that as of August 1, 2018 we’ll no longer offer the
co-hosting split payout feature. Many of you use and appreciate this
feature, and we understand that this change has implications for the way
that you do business as hosts. It’s always...
You asked: Can Airbnb make it easier to contact customer service? You’ve
raised this important question at each Global Host Q&A, and we hear you
loud and clear. Easy access to support when you need it, with quick and
straightforward resolutions, is import...
Last year when CEO and Head of Community Brian Chesky was thinking of
new ways to connect with hosts, he decided that several times a year
he’d field top-voted host questions in a livestreamed Q&A session. After
receiving an overwhelming 11,579 questions ...
You asked: Can Airbnb share more information about guests, like their
ratings, full name, etc.? Can we get the ability to flag bad guests and
make this information visible to other hosts? More guest information
We're taking a close look at what additional...