To help your guests have a great stay, you want to make sure they can
make the most of all the appliances and amenities in your home. And for
your own peace of mind, you want to make sure they know how to operate
those features correctly. Airbnb’s house m...
Check-in can be a confusing process for guests, and if things don’t go
smoothly, it can cause extra work and worry for hosts, too. There’s a
tool on the Airbnb mobile app that can help: check-in guide. “I use [the
check-in guide] to put all my check-in in...
Homemade breakfasts, walking tours, neighborhood activities, and more
—Superhosts go above and beyond when it comes to making guests feel
welcome. In fact, about 30 percent* of Airbnb homes hosts have offered
tours and activities to guests. And some hosts...
During this busy holiday travel season, we know that protecting your
home and guests is important to you. Here are three things you can do
now: Make sure you have working smoke and carbon monoxide (CO)
detectors. Check your home to see if you already have...
Hosting a private room can have incredible advantages: attracting guests
who value a local connection, making new friends from all over the
world, and creating a sense of belonging right in your own home. It can
also come with a few unique challenges, fro...
If you’re feeling a dose of deja vu whenever you open a message from a
guest, you’re not alone. There are some topics hosts are asked about
again and again, such as exceptions for pets, wi-fi codes, directions,
best places to eat, and more. Well, there’s ...
When travel and accessibility meet, it can be life changing for guests
with limited mobility. For the first big trip of his life, Edouard was
flying 10,000 miles (17,000 kilometers) from France to Australia,
looking for an extraordinary experience and a h...
From safety tips to product updates, the most popular stories from the
past year continue to be helpful today. Check out all 10 articles. Meet
Els, an Open Homes host in Rome Els, of Belgium, wanted to pay forward
the hospitality she received when she mov...
You asked: What can I do to get more bookings? We went straight to the
source for this answer: We asked guests what they look for in Airbnb
stays, and we analyzed their booking behavior to find out what takes
them from browsing to booking. It turns out th...
You asked: You're constantly pushing me to lower my price—why? Who are
you comparing me to? This was a top-voted question that we answered at
the July 2018 Host Q&A, and it comes up often, so we’ve captured the
answer as well as some updates for you here....
Nikki was one of the first hosts on Airbnb to earn Superhost status when
the program first rolled out in 2014. She’s maintained that status for
16 consecutive quarters. How does Nikki do it? She learned hosting from
the ground up, starting with a tiny cot...
The quality of your photos can have a big impact on how well your
listing performs. Listings with higher quality photos generally stand
out in search results and get booked more often. Our research found that
photos are one of the top three things guests ...
For many of you, hosting is important, but you’ve also got work, family,
and your personal life keeping you plenty busy. So, tracking how quickly
you reply to guest inquiries and monitoring the percentage of booking
requests you’re accepting versus declin...
Earlier this year, we announced that hosts will soon be required to
provide a specific set of amenities in each listing that we consider
“essential” to a comfortable stay. Since then, we heard it was impacting
some hosts’ ability to host successfully. So ...
You asked: Can Airbnb make it easier to contact customer service? You’ve
raised this important question at each Global Host Q&A, and we hear you
loud and clear. Easy access to support when you need it, with quick and
straightforward resolutions, is import...
You asked: Can Airbnb offer hosts more flexibility and options to set
our pricing? Leading up to the last Host Q&A, you asked for more
flexibility with your pricing options. We went straight to the team that
plans and builds these tools to see what’s on t...
Last year when CEO and Head of Community Brian Chesky was thinking of
new ways to connect with hosts, he decided that several times a year
he’d field top-voted host questions in a livestreamed Q&A session. After
receiving an overwhelming 11,579 questions ...