Many of you have asked us how Airbnb can protect hosts from one-off bad
reviews. When this question came up at the most recent Host Q&A, we told
you we were working on ways to make the review process more fair for
hosts. Specifically, we made 2 promises: ...
Hi everyone, Welcome to Airbnb Updates! This new blog within the
Community Center is where you can find product updates, host stories,
company news, inspiration and tips to help you grow your business, and
other important messages from Airbnb. We’ve poste...
To help your guests have a great stay, you want to make sure they can
make the most of all the appliances and amenities in your home. And for
your own peace of mind, you want to make sure they know how to operate
those features correctly. Airbnb’s house m...
Hi everyone, Thanks for all of your feedback on the recent changes we
announced to the guest profile photo process. Our team has read each and
every one of your comments. We understand many of you are feeling
frustrated right now, so we want to respond wi...
Check-in can be a confusing process for guests, and if things don’t go
smoothly, it can cause extra work and worry for hosts, too. There’s a
tool on the Airbnb mobile app that can help: check-in guide. “I use [the
check-in guide] to put all my check-in in...
February 7, 2019 Hi everyone,Congratulations to all of you who achieved
or maintained your Superhost status in the January assessment. It’s an
awesome accomplishment. Thank you for continuing to set a wonderful
standard for hospitality in our community. Y...
During this busy holiday travel season, we know that protecting your
home and guests is important to you. Here are three things you can do
now: Make sure you have working smoke and carbon monoxide (CO)
detectors. Check your home to see if you already have...
If you’re feeling a dose of deja vu whenever you open a message from a
guest, you’re not alone. There are some topics hosts are asked about
again and again, such as exceptions for pets, wi-fi codes, directions,
best places to eat, and more. Well, there’s ...
Hi everyone, Let me take a second to introduce myself: I’m Laura
Chambers, and I lead the team at Airbnb that’s dedicated to helping
hosts like you succeed. (You might remember me from the most recent Host
Q&A.) I’ve been a fan and engaged user of Airbnb ...
From safety tips to product updates, the most popular stories from the
past year continue to be helpful today. Check out all 10 articles. Meet
Els, an Open Homes host in Rome Els, of Belgium, wanted to pay forward
the hospitality she received when she mov...
There’s nothing like getting a “job well done!” when you’ve worked hard.
And so many of you do go the extra mile to create magical stays for your
guests. Our team that works on reviews knows how much positive feedback
matters. So during one team brainstor...
Hurricane Michael is predicted to hit the southeastern U.S. coast,
including the Florida panhandle and parts of Alabama and Georgia, on
Wednesday, October 10. Many residents are evacuating to safer areas and
could be displaced for some time, if the storm ...
You asked: What can I do to get more bookings? We went straight to the
source for this answer: We asked guests what they look for in Airbnb
stays, and we analyzed their booking behavior to find out what takes
them from browsing to booking. It turns out th...
You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews
are so important. They not only impact the success of your business,
they’re also really personal. We know you put a lot of thought and care
into your hospitality and that it’s frustrat...
Earlier this year, Airbnb announced that it was expanding its rewards
program for Superhosts. Several new benefits were introduced, including
an extra 20% cash bonus for referring new hosts. (Hosts can make up to
$600 in referrals, depending on their loca...
When we introduced Group Payments, we were trying to create a simple way
for guests to split booking costs when traveling in a group. This
arrangement meant the person organizing the trip wouldn’t have to pay
all of the money up front, and hosts would hav...
You’ve told us that the Reservations List is an important tool for
managing your listing on Airbnb, so we want to make sure it has the
functionality you need. We asked hosts in the Community Center how you
use the Reservations List and what improvements y...
You asked: You're constantly pushing me to lower my price—why? Who are
you comparing me to? This was a top-voted question that we answered at
the July 2018 Host Q&A, and it comes up often, so we’ve captured the
answer as well as some updates for you here....
For many of you, hosting is important, but you’ve also got work, family,
and your personal life keeping you plenty busy. So, tracking how quickly
you reply to guest inquiries and monitoring the percentage of booking
requests you’re accepting versus declin...
You asked: Can Airbnb allow hosts to receive an early payout at the time
of booking? This is a great question, and one you’ve been asking for a
while. We’re developing the best approach for early payout arrangements,
starting with a small pilot program in...
We recently shared that as of August 1, 2018 we’ll no longer offer the
co-hosting split payout feature. Many of you use and appreciate this
feature, and we understand that this change has implications for the way
that you do business as hosts. It’s always...
Earlier this year, we announced that hosts will soon be required to
provide a specific set of amenities in each listing that we consider
“essential” to a comfortable stay. Since then, we heard it was impacting
some hosts’ ability to host successfully. So ...
We’ve noticed some discussion lately about the discounted Nest products
for Superhosts. To make it easier to understand who’s eligible and which
products are discounted, we created an FAQ over on the Help Center.
Click here to go to the FAQ. If you have a...
You asked: Can Airbnb make it easier to contact customer service? You’ve
raised this important question at each Global Host Q&A, and we hear you
loud and clear. Easy access to support when you need it, with quick and
straightforward resolutions, is import...
We’ve noticed a lot of discussion lately about the updated Superhost
criteria, so we wanted to explain why we made this update. The Superhost
program recognizes the best and most iconic hosts on Airbnb. Since it
began, in order to be a Superhost you had t...
You asked: Can Airbnb offer hosts more flexibility and options to set
our pricing? Leading up to the last Host Q&A, you asked for more
flexibility with your pricing options. We went straight to the team that
plans and builds these tools to see what’s on t...
Last year when CEO and Head of Community Brian Chesky was thinking of
new ways to connect with hosts, he decided that several times a year
he’d field top-voted host questions in a livestreamed Q&A session. After
receiving an overwhelming 11,579 questions ...
You asked: Can Airbnb share more information about guests, like their
ratings, full name, etc.? Can we get the ability to flag bad guests and
make this information visible to other hosts? More guest information
We're taking a close look at what additional...