We’re thrilled to welcome Chip Conley to the Community Center to share
his reflections on the relationship between wisdom and work and how the
Airbnb host community has helped shape his career. A longtime
hospitality entrepreneur, Airbnb strategic advisor...
Nikki was one of the first hosts on Airbnb to earn Superhost status when
the program first rolled out in 2014. She’s maintained that status for
16 consecutive quarters. How does Nikki do it? She learned hosting from
the ground up, starting with a tiny cot...
The quality of your photos can have a big impact on how well your
listing performs. Listings with higher quality photos generally stand
out in search results and get booked more often. Our research found that
photos are one of the top three things guests ...
For many of you, hosting is important, but you’ve also got work, family,
and your personal life keeping you plenty busy. So, tracking how quickly
you reply to guest inquiries and monitoring the percentage of booking
requests you’re accepting versus declin...
You asked: Can Airbnb allow hosts to receive an early payout at the time
of booking? This is a great question, and one you’ve been asking for a
while. We’re developing the best approach for early payout arrangements,
starting with a small pilot program in...
We recently shared that as of August 1, 2018 we’ll no longer offer the
co-hosting split payout feature. Many of you use and appreciate this
feature, and we understand that this change has implications for the way
that you do business as hosts. It’s always...
Earlier this year, we announced that hosts will soon be required to
provide a specific set of amenities in each listing that we consider
“essential” to a comfortable stay. Since then, we heard it was impacting
some hosts’ ability to host successfully. So ...
We’ve noticed some discussion lately about the discounted Nest products
for Superhosts. To make it easier to understand who’s eligible and which
products are discounted, we created an FAQ over on the Help Center.
Click here to go to the FAQ. If you have a...
You asked: Can Airbnb make it easier to contact customer service? You’ve
raised this important question at each Global Host Q&A, and we hear you
loud and clear. Easy access to support when you need it, with quick and
straightforward resolutions, is import...
We’ve noticed a lot of discussion lately about the updated Superhost
criteria, so we wanted to explain why we made this update. The Superhost
program recognizes the best and most iconic hosts on Airbnb. Since it
began, in order to be a Superhost you had t...
You asked: Can Airbnb offer hosts more flexibility and options to set
our pricing? Leading up to the last Host Q&A, you asked for more
flexibility with your pricing options. We went straight to the team that
plans and builds these tools to see what’s on t...
Last year when CEO and Head of Community Brian Chesky was thinking of
new ways to connect with hosts, he decided that several times a year
he’d field top-voted host questions in a livestreamed Q&A session. After
receiving an overwhelming 11,579 questions ...
You asked: Can Airbnb share more information about guests, like their
ratings, full name, etc.? Can we get the ability to flag bad guests and
make this information visible to other hosts? More guest information
We're taking a close look at what additional...