We have been hosting refugees in our AIRBNB since early March as there are a lot in our area (Germany) who needed somewhere to stay and may organizations and the government asked the public for help.
Initially we thought it would be short term but our two refugees have nowhere else to go and will stay for at least the foreseeable months so we have blocked the calendar (apart from July/August when the refugees will stay in our house if we get bookings).
However, after an email exchange AIRBNB support have now confirmed that we will not be able to pause/keep our Superhost status. We will lose it as we will be unable to make the minimum number of bookings this year and will have to start from scratch to build it up again when the refugees finally leave. I think this is SHAMEFUL. We have not asked our refugee guests for any payment -they arrived without any money and we are paying all bills for the property they are staying in. Even when we can eventually rent out our place to paying guests (who knows when), we will have to build up our superhost status again. AIRBNB surely, there must be a way to allow hosts to help refugees without them losing their superhost status???