Airbnb 2022 Summer Release: What you need to know

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Airbnb 2022 Summer Release: What you need to know

Our 2022 Summer Release represents the biggest change to Airbnb in a decade. We’re introducing:

 

  • Airbnb Categories: A new way to search that makes it easy for guests to discover millions of homes they never knew existed

  • Split Stays: An innovative feature that pairs two listings when a guest searches for a longer stay

  • AirCover: The most comprehensive protection in travel, included for free with every stay

 

Get all the details on the Resource Center, and tell us: Will you be updating your listing for Airbnb Categories and Split Stays? How will you update it?

1,048 Replies 1,048
Gigi169
Level 6
Hawaii, United States

Had a call from a very friendly and complimentary customer service rep. Praised me and my listing up and down and kept me on the phone for an hour and 15 minutes saying my listing is so gorgeous it deserves to be seen globally and he wanted to get me there. 
However his only suggestion was to re-order my very professional pics. He swore that was the issue. Although I pointed out before the roll out I had exactly the same order and was booked solid. 
Then he couldn’t find my listing in the map search. 
I am literally 4 minutes from a national park, a superhost with 130 reviews and professional pics and I am not appearing in the National Park tab. But most of the listings that appear in the national park listing are over an hour away. Me- 4 minutes. 
He couldn’t explain that other than to say that’s because those hosts listed it there but couldn’t tell me how to list mine there where it should appear. 
I am so disappointed in AirBnb. Especially since they know we are all hurting and we just get crickets. Even the admin here has yet to chime in as far as I can tell. 
If I screwed all of my clients this way I wouldn’t be able to sleep at night. 
auwe 

It's just a disaster. I usually slow down in the summer but this is ridiculous. People are not finding or seeing our listings. 

We are on fire all summer. (Hawaii) but I am wide open this summer even though tourism here is the highest it’s ever been. Hotels are booked solid and charging premium rates. I dropped mine over a hundred bucks a night (ouch) and still nothing. So I know it’s just that I’m not coming up in searches. Can’t find my listing anywhere. As a superhost that is supposed to be one of the perks. 
Would be nice if someone at least had some insight for us.

They said the same thing about my pics and I’m AirbnbPlus… so guest who took the pictures????  Airbnb professional photographer!!! That honestly looks worse than before…

 

so it’s bs to take more money from us

 

 

so it’s an scam from them

Another thing you need to know, AIRBNB English Customer Service is located mostly in Portugal where they pay you the most 700 euros a month and they just hire a lot of people by a company called SITEL

Our customer service is out of India. And actually has been useless despite’s keeping me on the phone for over an hour at a time. Just a glorified answering service that doesn’t seem to actually take messages. Just placates. 

Lisa34
Level 10
Murphysboro, IL

I thought I would share this update… It appears that our feedback is helping. Airbnb did an update recently and, as I hear it, has another bigger update planned for July 6.

 

Today when I searched both in the app and on the website, once you enter a location the categories disappear. The map no longer zooms out to show far flung places. However, if you try to use categories you have to position the map where you want it, as entering a location will remove categories from view.

 

I don’t know if it will stay that way, but at least in my market they are mostly gone now.

 

The default to a week long stay at some random time in the future is still happening. I continue to think this confuses guests and makes them think the week shown is the only week that property has available.

 

For instance, starting in September we have no bookings, yet Airbnb randomly chose to show February 2-9 as our week available. To change the dates from what it randomly selected it takes you to a booking page, which if I were a guest I would be concerned that I was booking those actual dates. It would not occur to me to try and change them in that screen.

 

This function could be improved by making it more obvious how to change the dates and making it clear why that particular week was chosen or just go back to the way it used to work and not select any dates at all so guests can easily see what the property has available without feeling like they are going make a mistake and book.

 

@Lisa34 

 

Thanks for the heads up. Yes, the Categories disappear when a location is typed in-- a step in the right direction.  Thank G-d. 

 

But, as you pointed out, the confusing, misleading (and ridiculous) default weeks are STILL THERE. Those MUST go. Let Guests decide when and how long they want to book by SHOWING HOST CALENDARS.  Guests WANT to pick their own dates. 

 

I imagine that AirBnb sees the decline in their  business, or maybe they've run focus groups on the changes.  It really doesn't matter why they may fix it, as long as they fix what they broke.  

Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany


@Lisa34  schrieb:

... Today when I searched both in the app and on the website, once you enter a location the categories disappear. ...

Thank you for the confirmation @Lisa34 , which is same with my personal booking experience from last week.

Apparently the Wall Street Journal has been running articles about the disastrous new rollout, saying Airbnb has become a corporation solely looking to make money at any cost since going public.

Bad publicity is not good.

Still views are very very low, no bookings for coming months at least not yet.

Same here. And so tough as we were shut down for over a year during the pandemic. We’re just getting back on our feet and now this. But THIS situation lies squarely on the shoulders of AirBnb and was preventable. And they are doing absolutely nothing to rectify it. 

Views went down from 1500 to 180 and not bookings for any month forward… i use to have 97 % occupancy now ZERO

That’s awful!!  This is our livelihood. And still no response from Airbnb.