Airbnb 2025 Summer Release: Your questions answered

[Christy-Schrader]

Hi everyone, 

Thank you for your thoughtful questions and comments about the 2025 Summer Release. With the launch of Airbnb Services, Airbnb Experiences, and an all-new app, we're introducing new ways to support, connect, and grow our community. I’m thrilled to be here with you as we take this next step together.

I enjoyed learning what you loved about the latest launch. Your insights and feedback will help us grow and improve.

Your questions touched on important topics, and we’ve summarized and answered the top questions here.

Airbnb Services

Where are services available and what are the plans to offer services around the world?

It’s great to hear many of you asking about plans to expand Airbnb Services. Services are available across some of our most visited and loved destinations. Guests can book services in 260 cities in more than 30 countries, including the US, Canada, France, Italy, Spain, the UK, Australia, and Mexico. We’re working hard to add even more services to additional locations. Browse Airbnb to see what’s offered near you. And if you know someone who could host a great service, you can earn cash rewards for referring new service hosts.

Are there plans to expand services to include listing-specific offerings provided by the host, like airport transfers, mid-stay cleanings, or personal grocery shopping? 

We launched Airbnb Services with some of the most sought-after categories for guests when traveling, according to our consumer research, and we’re just getting started. The first 10 categories are chefs, photography, massage, spa treatments, personal training, hair, makeup, nails, prepared meals, and catering. As we expand services, we’ll continue listening to our host and guest communities about what might be most useful. Stay tuned for more! 

By hosts: @Dolly36, @Elegant-Homes-Retreat0, @Livia120, @Laëtitia-Stephy0, @Dr-Jayanthi1, @Pam5, @Pascal1252, @Clara116, @Cinzia425, @Joelle43, @Geoff7, and @Hashim14

What if my home insurance doesn’t cover situations at my home that result from a service? 

That’s a common question. It’s good to know that all service hosts are required to maintain liability insurance appropriate for their business while providing a service. They’re also covered by Airbnb’s Experiences & Services liability insurance, which is part of AirCover for Hosts. This is similar to how home hosts are covered by host liability insurance through AirCover for Hosts. When a service takes place in your home, Experiences & Services liability insurance applies if the service host is responsible for damaging your home or belongings. 

You can decide to not allow services in your home based on your preferences or any specific restrictions that may apply to your property or building. If there are certain services you prefer not to allow, you can contact Airbnb Support to have your house rules updated.

I’d also like to highlight that services are vetted for quality, including relevant experience in their field. We take into account criteria like knowledge, education, reputation, and more. Service hosts have an average of 10 years of experience and have completed Airbnb’s identity verification process. We evaluate service hosts and their listings to make sure they meet our standards. Learn more about what’s required to host Airbnb Services and how services are vetted.

By hosts: @Bruno1316, @Adriano78 , @Joan2709 , @Pascal1252, @Susanna0, @Dr-Jayanthi1, @Cristiana19, @Pietro608, @Sara-And-Rob0, @John5097, @Marie8425, @Michelle1016, @Tony-And-Una0, @Basha0, @Chiara1228, @Filip12, @Alberto192, @Trude0, @Henk66, @Helen427, @Mariann4, @Lorna170, @Giulia1326, @Angela1056, @Michelle1016, @Joelle43, @Silvia3058, @Geoff7, @Shelley159, @Donna610, @Alessandro-and-Piera0, @Andrea8411, and @Deb3189

How is Airbnb going to protect home hosts from negative reviews if guests aren’t happy with a service? 

You should feel comfortable welcoming guests without worrying about the possibility of an unrelated review. Guests review services separately from their stay with you. They’re prompted to review a service as soon as it ends. Their review doesn’t affect the rating or ranking of your home. If a guest left you a review that’s focused solely on the service, you can ask us to remove it. A review must be relevant to a stay.

By hosts: @Patricia2526,  @Sussy0, @Joan2709, @Greg1701, @Sara-And-Rob0, @Susanna0, @Joan2709, @Helen427, @Pascal1252, @Zamani3, @Laura7798, @Adriano78, @Joelle43, @Sussy0, @Donna610, @Shelley159, @Basha0, @Chiara1228, @Filip12, @Trude0, @Michelle1016, @Silvia3058, @Rudolf103, @Pietro608, @Mariann4, and @Andrea8411

Is there a simple way for us to opt out without having to go through Airbnb Support? 

We’re actively sharing this feedback with our product teams, and we’ll keep our community updated if there are any changes to the process. For now, if there are specific services you’d rather not allow, contact Airbnb Support. You’ll be connected with an agent, and they’ll update your house rules to match your preference. You don’t need to take any additional steps. You can choose not to offer services or specific service categories. Guests can still book any service that doesn’t take place in your home, like prepared meals or a photo session in a public space. Whether you allow services does not impact your listing’s search ranking. 

Will the platform recognize when certain services aren’t suitable for a listing, or will hosts need to contact Airbnb Support to ask to opt out of those specific services?

You can decide to not allow services in your home based on your preferences or any specific restrictions that may apply to your property or building. If there are certain services that aren’t suitable for your home, you should contact Airbnb Support to specify any services you don’t allow. Guests will see if you don’t allow services when they look at your house rules. If they try to book one in your home, they’re prompted to choose another location. Guests can still book any service that doesn’t take place in your home, like prepared meals or a photo session in a public space. Services can take place in a home, the service host’s business, or a public space. Guests book services with a service host and separate from their stay with you. Allowing a service in your home is one way to show guests you’re invested in making their stay even more special.

By hosts: @Clara116, @John5097, @Joan2709, @Trude0, @Joelle43, @Michelle1016, @Pietro608, @Marie8425, @Sara-And-Rob0, @Helen427, @Chiara1228, @Filip12, @Adriano78, @Cristiana19, @Basha0, @Henk66, @Marie8425, @Andrea8411, @Angela1056, @Mariann4, @Danielle603, @Donna610, and @Mirjam0

Airbnb Experiences

Can experiences be hosted in collaboration with other hosts or third parties?

Hosting an experience is a great way to share your local knowledge and help guests explore your city. You must be the primary host or listed as a co-host to host an experience.  

Will hosts be able to give feedback on the guests who join the experiences?

Experience hosts don’t leave reviews for guests. You can always post a public response to a review left by a guest. That’s an opportunity to share more context or provide your perspective.

By hosts: @Elegant-Homes-Retreat0, @Greg1701, @Laura7798, @Pascal1252, and @Joelle43

Thank you again for your questions. Please keep sharing your feedback about Airbnb Services, Airbnb Experiences, and the redesigned app. Your insights are so helpful as we expand these new ways of hosting and new tools.

Christy

 🇫🇷 Lisez ce message en français:

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Bonjour à toutes et à tous, 

Je vous remercie pour vos questions et commentaires judicieux au sujet de l'édition été 2025 Airbnb. Avec le lancement des services Airbnb, des expériences Airbnb et d'une toute nouvelle application, nous proposons de nouvelles façons de soutenir, de connecter et de développer notre communauté. Je suis ravie de franchir cette nouvelle étape avec vous.

Vous nous avez fait part de ce que vous avez apprécié à propos des dernières nouveautés. Vos idées et vos remarques nous aideront à nous développer et à nous améliorer.

Vos questions ont porté sur des sujets importants. Nous avons résumé et répondu ici aux principales d'entre elles.

Services Airbnb

Où les services sont-ils disponibles et quels sont les projets pour proposer des services dans le monde entier ?

Nous sommes ravis de constater que vous êtes nombreux à vous interroger sur les projets d'expansion des services Airbnb. Ces services sont disponibles dans certaines des destinations les plus visitées et les plus appréciées. Les voyageurs peuvent réserver des services dans 260 villes de plus de 30 pays, dont les États-Unis, le Canada, la France, l'Italie, l'Espagne, le Royaume-Uni, l'Australie et le Mexique. Nous mettons tout en œuvre pour ajouter encore plus de services dans d'autres endroits. Parcourez Airbnb pour découvrir ce qui est proposé près de chez vous. Et si vous connaissez une personne qui pourrait proposer un excellent service, vous pouvez gagner des récompenses financières en parrainant de nouveaux hôtes de services.

Est-il prévu d'étendre les services pour inclure des offres spécifiques aux logements proposées par l'hôte, comme les transferts aéroport, le ménage en milieu de séjour ou les courses personnelles ?

Nous avons lancé les services Airbnb dans certaines des catégories les plus recherchées par les voyageurs, selon nos recherches auprès des consommateurs, et ce n'est que le début. Les 10 premières catégories sont : chefs privés, photographie, massages, soins bien-être, coaching privé, coiffure, maquillage, mani-pédi, plats préparés et services de traiteur. Nous continuons de développer les services et nous restons à l'écoute de nos communautés d'hôtes et de voyageurs pour savoir ce qui pourrait leur être le plus utile. Restez à l'écoute pour en savoir plus !

Que se passe-t-il si mon assurance habitation ne couvre pas les situations qui surviennent dans mon logement à la suite d'un service ?

C'est une question qui revient souvent. Il est bon de savoir que tous les hôtes proposant des services sont tenus de souscrire une assurance responsabilité civile adaptée à leur activité. De plus, ils sont couverts par l'Assurance responsabilité civile expériences et services d'Airbnb, comprise dans AirCover pour les hôtes. Cette couverture est similaire à celle de l'Assurance responsabilité civile des hôtes dans le cadre d'AirCover pour les hôtes de logements. Lorsqu'un service a lieu dans votre logement, l'Assurance responsabilité civile expériences et services s'applique si l'hôte du service est responsable de dommages causés à votre logement ou à vos biens. 

Vous pouvez décider de ne pas autoriser les services dans votre logement en fonction de vos préférences ou de toute restriction spécifique qui peut s'appliquer à votre logement ou à votre immeuble. Si vous préférez ne pas autoriser certains services, vous pouvez contacter l'assistance Airbnb pour mettre à jour votre règlement intérieur.

Je tiens également à souligner que les services sont sélectionnés pour leur qualité, notamment en fonction de l'expérience pertinente des hôtes dans leur domaine. Nous tenons compte de critères tels que les connaissances, la formation, la réputation, etc. Les hôtes de services ont en moyenne 10 années d'expérience et ont effectué la procédure de vérification d'identité d'Airbnb. Nous évaluons les hôtes de services et leurs annonces pour nous assurer qu'ils répondent à nos critères. Découvrez-en plus sur ce qui est requis pour proposer des services Airbnb et sur la façon dont les services sont approuvés.

Comment Airbnb va-t-il protéger les hôtes de logements contre les commentaires négatifs si les voyageurs ne sont pas satisfaits d'un service ? 

Vous devez vous sentir libre d'accueillir des voyageurs sans craindre de recevoir un commentaire sans rapport. Les voyageurs évaluent les services séparément de leur séjour chez vous. Ils sont invités à laisser un commentaire dès que le service est terminé. Leur commentaire n'affecte pas l'évaluation ou le classement de votre logement. Si un voyageur vous a laissé un commentaire qui porte uniquement sur le service, vous pouvez nous demander de le supprimer. Un commentaire doit être pertinent pour un séjour.

Existe-t-il un moyen simple de désactiver cette option sans avoir à passer par l'assistance Airbnb ?

Nous transmettons activement ces remarques à nos équipes produit et nous tiendrons notre communauté informée en cas de modification du processus. Pour le moment, si vous préférez ne pas autoriser certains services, nous vous demandons de contacter l'assistance Airbnb. Nous vous mettrons en relation avec un agent, qui mettra à jour votre règlement intérieur en fonction de vos préférences. Vous n'avez rien d'autre à faire. Vous pouvez choisir de ne pas proposer de services ou de catégories de services spécifiques. Les voyageurs peuvent toujours réserver un service qui n'a pas lieu dans votre logement, comme des plats préparés ou une séance photo dans un espace public. Le fait que vous autorisiez ou non des services n'a aucune incidence sur le classement de votre annonce dans les résultats de recherche. 

La plateforme reconnaîtra-t-elle que certains services ne sont pas adaptés à un logement, ou les hôtes devront-ils demander à l'assistance Airbnb de ne pas les autoriser ?

Vous pouvez décider de ne pas autoriser les services dans votre logement en fonction de vos préférences ou de toute restriction spécifique qui peut s'appliquer à votre logement ou à votre immeuble. Si certains services ne sont pas adaptés à votre logement, vous devez contacter l'assistance Airbnb pour lui indiquer ceux que vous n'autorisez pas. Les voyageurs sauront si vous n'autorisez pas les services lorsqu'ils consulteront votre règlement intérieur. S'ils essaient de réserver un service dans votre logement, ils seront invités à choisir un autre lieu. Les voyageurs peuvent toujours réserver un service qui n'a pas lieu dans votre logement, comme des plats préparés ou une séance photo dans un espace public. Les services peuvent avoir lieu dans un autre logement, dans l'entreprise de l'hôte du service ou dans un espace public. Les voyageurs réservent des services auprès d'un hôte de services, indépendamment de leur séjour chez vous. En autorisant un service dans votre logement, vous montrez aux voyageurs que vous vous investissez pour rendre leur séjour encore plus mémorable.

Expériences Airbnb

Les expériences peuvent-elles être organisées en collaboration avec d'autres hôtes ou des tiers ?

Organiser une expérience est un excellent moyen de faire profiter les voyageurs de votre expérience locale et de les aider à explorer votre ville. Vous devez être l'hôte principal ou être inscrit en tant que co-hôte pour organiser une expérience. 

Les hôtes pourront-ils donner leur avis sur les voyageurs qui participent aux expériences ?

Les hôtes d'expériences ne laissent pas de commentaires aux voyageurs. Vous pouvez toujours publier une réponse publique à un commentaire laissé par un voyageur. C'est l'occasion de donner plus de contexte ou d'exposer votre point de vue.

Merci encore pour vos questions. N'hésitez pas à continuer de nous faire part de vos remarques sur les services et les expériences Airbnb, ainsi que sur la nouvelle application. Vos remarques nous sont très utiles pour développer ces nouvelles façons d'accueillir des voyageurs et ces nouveaux outils.

Christy

 🇮🇹 Leggi questa discussione in italiano:

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Ciao a tutti, 

voglio ringraziarvi per le domande e i commenti ben oculati che ci avete posto sulla 2025 Summer Release. Con il lancio dei Servizi e delle Esperienze Airbnb, nonché della nuova app, stiamo introducendo ulteriori modi per sostenere, connettere e ampliare la nostra community. Sono entusiasta di compiere questo passo insieme a voi.

Mi ha fatto piacere sapere cosa avete apprezzato dell'ultimo lancio. Le vostre idee e i vostri feedback ci aiuteranno a crescere e migliorare.

Le vostre domande hanno toccato argomenti importanti, e qui abbiamo riassunto le principali fornendo una risposta.

Servizi Airbnb

Quali sono le regioni in cui i servizi sono disponibili e quali sono i piani relativi alla loro espansione nel mondo?

Siamo felici di sapere che molti di voi vogliono conoscere i piani di espansione dei Servizi Airbnb. Attualmente sono disponibili in alcune delle nostre destinazioni più visitate e apprezzate. Gli ospiti potranno prenotarli in 260 città in più di 30 paesi, tra cui Stati Uniti, Canada, Francia, Italia, Spagna, Regno Unito, Australia e Messico. Stiamo facendo il possibile per estenderli anche in altri luoghi. Esplorate Airbnb per scoprire quali sono le offerte nella vostra zona. Inoltre, se conoscete qualcuno che potrebbe offrire un servizio di qualità, potete guadagnare ricompense in denaro invitando nuovi host.

Avete intenzione di ampliare i servizi includendo offerte specifiche da parte dell'host per ciascun annuncio, ad esempio trasferimenti aeroportuali, pulizie a metà soggiorno o spesa personale?

Abbiamo lanciato i Servizi Airbnb per alcune delle categorie più ricercate dagli ospiti quando viaggiano, in base alle nostre ricerche sui consumatori, e siamo solo all'inizio. Le prime 10 categorie sono chef, fotografia, massaggi, trattamenti benessere, allenamento personalizzato, capelli, trucco, trattamenti unghie, pasti pronti e catering. Espandendo i servizi, continueremo ad ascoltare la community di host e ospiti per capire cosa potrebbe essere più utile. Seguiteci per non perdervi i prossimi aggiornamenti!

Cosa succede se la mia assicurazione sulla casa non copre gli eventi che si verificano presso il mio domicilio durante lo svolgimento di un servizio?

Questa è una domanda molto comune. È importante sapere che tutti gli host di servizi, durante l'erogazione degli stessi, sono tenuti ad avere una polizza di responsabilità civile adatta alla loro attività. Inoltre, sono coperti dall'Assicurazione di responsabilità civile per Esperienze e Servizi di Airbnb, che fa parte di AirCover per gli host. Questa copertura è simile a quella offerta dall'Assicurazione di responsabilità civile per host di alloggi tramite AirCover per gli host. Se una persona offre un servizio presso il vostro alloggio e causa danni alla proprietà o ai vostri effetti personali, si attiva l'Assicurazione di responsabilità civile per Esperienze e Servizi. 

Sta a voi decidere se consentire o meno l'erogazione di servizi nel vostro alloggio in base alle vostre preferenze o a eventuali restrizioni specifiche che potrebbero essere applicate alla proprietà o all'edificio. Se preferite non autorizzare determinati servizi, potete contattare l'Assistenza Airbnb e chiedere di aggiornare le regole della casa.

Vorrei anche sottolineare che i servizi sono sottoposti a un controllo di qualità, che comprende anche la verifica dell'esperienza nel relativo campo. Teniamo conto di diversi criteri, come le competenze, la formazione, la reputazione e altro ancora. Gli host di servizi vantano in media 10 anni di esperienza e hanno completato la procedura di verifica dell'identità di Airbnb. Valutiamo loro e i relativi annunci per assicurarci che soddisfino i nostri standard. Scoprite di più sui requisiti per offrire Servizi Airbnb e su come questi vengono controllati.

Quali sono le modalità con cui Airbnb tutela gli host di alloggi dalle recensioni negative nei casi in cui un servizio non ha soddisfatto l'ospite? 

Dovreste sentirvi a vostro agio quando accogliete gli ospiti, senza preoccuparvi di eventuali recensioni non pertinenti al vostro spazio. I servizi vengono valutati con recensioni dedicate, diverse da quelle lasciate per il soggiorno presso il vostro alloggio, e ciò avviene possibilmente non appena l'attività viene completata. Tale feedback non influisce sulla valutazione o sul posizionamento dell'annuncio relativo al vostro spazio. Se un ospite vi lascia una recensione incentrata esclusivamente sul servizio, potete chiederci di rimuoverla. Questa deve essere pertinente al soggiorno.

Esiste un modo semplice per non consentire un servizio senza doversi rivolgere all'Assistenza Airbnb?

Stiamo inoltrando attivamente questo feedback ai team del prodotto e informeremo la community se apporteremo modifiche alla procedura. Per il momento, se preferite non consentire determinati servizi, contattate l'Assistenza Airbnb. Un membro del team aggiornerà le regole della casa in base alle vostre preferenze. Non è necessario nessun ulteriore passaggio da parte vostra. Potete decidere di non offrire nessun servizio o solo categorie specifiche. Gli ospiti possono comunque selezionarne uno che non si svolga all'interno del vostro spazio, come i pasti pronti o una sessione di fotografia da effettuarsi in un luogo pubblico. Il fatto di consentire o meno i servizi nel vostro alloggio non influisce sul posizionamento dell'annuncio nei risultati di ricerca. 

Se determinati servizi non sono adatti allo svolgimento presso l'alloggio, la piattaforma è in grado di rilevarli o l'host ha il compito di contattare l'Assistenza Airbnb per chiedere di disattivarli?

Sta a voi decidere se consentire o meno l'erogazione di servizi nel vostro alloggio in base alle vostre preferenze o a eventuali restrizioni specifiche che potrebbero essere applicate alla vostra proprietà o all'edificio. Se alcuni di essi non sono adatti al vostro spazio, dovrete contattare l'Assistenza Airbnb per specificare quelli che non volete autorizzare. Per sapere se consentite o meno l'erogazione di servizi nel vostro alloggio, gli ospiti non devono fare altro che consultare le regole della casa. Se provano a prenotarne uno per usufruirne nel vostro spazio, saranno invitati a scegliere un altro luogo. Gli ospiti possono comunque selezionare un servizio che non si svolga all'interno del vostro alloggio, come i pasti pronti o una sessione di fotografia da effettuarsi in un luogo pubblico. Le attività possono avere luogo in un alloggio, presso la sede dell'host di servizi o in uno spazio pubblico. Gli ospiti effettuano la prenotazione con l'host del servizio, separatamente dal soggiorno presso il vostro alloggio. Consentire questa tipologia di offerte nel vostro spazio è un modo per dimostrare all'ospite che vi impegnate a rendere la loro permanenza ancora più speciale.

Esperienze Airbnb

Le esperienze possono svolgersi in collaborazione con altri host o terze parti?

Offrire un'esperienza è un ottimo modo per condividere le conoscenze sulla zona e aiutare gli ospiti a scoprire la città. Per proporne una, occorre essere l'host principale o figurare come co-host.
 

Gli host potranno fornire un feedback sugli ospiti che partecipano alle esperienze?

Gli host di esperienze non possono lasciare recensioni sugli ospiti. Potete sempre scrivere una risposta pubblica a una recensione che è stata lasciata sulla vostra attività. In questo modo avrete l'opportunità di offrire maggiori informazioni contestualizzate o il vostro punto di vista.

Grazie ancora per le vostre domande. Continuate a condividere il vostro feedback sui Servizi e sulle Esperienze Airbnb, nonché sulla nuova versione dell'app. Le vostre opinioni ci sono molto utili per migliorare i nuovi modi di ospitare e i relativi strumenti.

Christy

🇪🇸 🇲🇽 🇦🇷  🇨🇴 🇨🇱 🇵🇪 🇨🇺 Lee este hilo en Español:

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¡Hola! 

Queríamos daros las gracias por los comentarios y preguntas que nos habéis hecho llegar sobre el lanzamiento de verano del 2025. Con el lanzamiento de Servicios y Experiencias en Airbnb, y la nueva aplicación, presentamos nuevas formas de apoyar, conectar y hacer crecer a nuestra comunidad. Y para mí es un enorme placer recorrer esta nueva etapa con vosotros.

Me ha encantado saber cuáles son las novedades que más os han gustado. Como siempre, vuestras ideas y comentarios nos ayudarán a crecer y mejorar.

Nos habéis planteado algunas dudas sobre temas importantes, así que hemos decidido resolverlas y publicar un resumen aquí.

Servicios en Airbnb

¿Dónde están disponibles los servicios? ¿Tenéis previsto ofrecerlos en todo el mundo?

Me alegra que muchos de vosotros nos hayáis preguntado si tenemos pensado ampliar los Servicios en Airbnb. Ya están disponibles en algunos de los destinos más visitados y populares en Airbnb; de hecho, los viajeros pueden reservarlos actualmente en 260 ciudades de más de 30 países, incluidos Estados Unidos, Canadá, Francia, Italia, España, Reino Unido, Australia y México, y estamos haciendo todo lo posible por ofrecer aún más en otros lugares. Os recomendamos que entréis en Airbnb para descubrir las opciones que hay disponibles en vuestra zona. Por otro lado, si conocéis a alguien que podría ofrecer un servicio fantástico, podéis invitar a esa persona a prestar sus servicios en la plataforma y ganar recompensas económicas, siempre que no sea ya anfitrión en Airbnb.

¿Tenéis previsto ampliar los servicios para incluir en cada anuncio opciones específicas que ofrezca el anfitrión, como traslados al aeropuerto, limpieza durante la estancia o llevar la compra del supermercado a los viajeros?

Hemos lanzado los Servicios en Airbnb con algunas de las categorías que más buscan nuestros usuarios cuando van de viaje, según nuestros estudios de mercado, pero esto no ha hecho más que empezar. Las 10 primeras categorías son chefs, fotografía, masajes, tratamientos de spa, entrenamientos personales, peluquería, maquillaje, tratamientos de uñas, comidas preparadas y catering. A medida que vayamos ampliando los servicios, seguiremos escuchando a las comunidades de anfitriones y viajeros para saber qué otras opciones les interesan, ¡así que no os perdáis las novedades!

¿Qué ocurre si el seguro de mi alojamiento no cubre los daños que se produzcan en él como consecuencia de un servicio?

Esta pregunta nos la habéis hecho mucho. Debéis saber que todos los anfitriones de servicios tienen que contar con un seguro de responsabilidad civil adecuado para su actividad mientras presten un servicio. Además, cuentan con la protección del Seguro de responsabilidad civil para Experiencias y Servicios de Airbnb, que forma parte de AirCover para anfitriones. Esta cobertura es similar a la que ofrece el Seguro de responsabilidad civil para anfitriones a través de AirCover. Cuando se presta un servicio en vuestro alojamiento, el Seguro de responsabilidad civil para Experiencias y Servicios se aplica si el anfitrión es responsable de los daños que se produzcan en el espacio o en vuestras pertenencias. 

Sin embargo, podéis no permitir que se presten servicios en vuestro alojamiento en función de vuestras preferencias o de las restricciones específicas que puedan aplicarse a vuestro edificio o propiedad. Si hay alguno que no queráis aceptar, podéis contactar con el equipo de Atención al Cliente de Airbnb para que actualicen vuestras normas de la casa.

También me gustaría destacar que verificamos la calidad de los servicios y nos aseguramos de que los anfitriones tengan experiencia relevante en su campo. En concreto, tenemos en cuenta criterios como los conocimientos, la formación y la reputación, entre otros factores. Los anfitriones de servicios tienen, de media, 10 años de experiencia y han verificado su identidad siguiendo el proceso de Airbnb. Además, evaluamos a los anfitriones de servicios y sus anuncios para asegurarnos de que cumplen nuestros estándares. Más información sobre los requisitos para ofrecer servicios en Airbnb y cómo los seleccionamos.

¿Cómo va a proteger Airbnb a los anfitriones de alojamientos para que no reciban evaluaciones negativas si los viajeros no están satisfechos con un servicio? 

Queremos que os sintáis a gusto cuando hospedéis, sin preocuparos por la posibilidad de recibir una evaluación que no esté relacionada con vuestra actividad como anfitriones. Por eso, los viajeros evalúan los servicios de forma independiente a la estancia en vuestro alojamiento. Una vez que finaliza el servicio, se les pide que escriban una evaluación, y esta no afecta a la valoración ni al posicionamiento de vuestro anuncio. No obstante, si un viajero os ha dejado una evaluación que se centra únicamente en el servicio, podéis pedirnos que la eliminemos, ya que los comentarios deben ser pertinentes para la estancia.

¿Hay alguna forma sencilla de desactivar esta opción sin tener que contactar con el servicio de atención al cliente de Airbnb?
 

Estamos remitiendo estos comentarios a nuestros equipos de producto y os iremos informando si hay algún cambio en el proceso. Por ahora, si hay servicios específicos que preferís no permitir, tendréis que contactar con el equipo de Atención al Cliente de Airbnb. Un agente se encargará de actualizar vuestras normas de la casa para que se ajusten a vuestras preferencias; vosotros no tendréis que hacer nada más. Podéis optar por no ofrecer servicios o categorías específicos. No obstante, los viajeros podrán reservar cualquier servicio que no se lleve a cabo en vuestro espacio, como comidas preparadas o una sesión de fotos en un espacio público. El hecho de que permitáis o no que se ofrezcan servicios no afecta a la posición de vuestro anuncio en los resultados de búsqueda. 

¿La plataforma reconocerá si ciertos servicios no son adecuados para un alojamiento o los anfitriones tendrán que ponerse en contacto con el equipo de Atención al Cliente de Airbnb para solicitar que se desactiven?

Podéis no permitir que se presten servicios en vuestro alojamiento en función de vuestras preferencias o de las restricciones específicas que puedan aplicarse a vuestro edificio o propiedad. Si hay servicios que no son adecuados para vuestro alojamiento, poneos en contacto con el equipo de Atención al Cliente de Airbnb para indicar cuáles no aceptáis. Los viajeros podrán consultar esa información en las normas de la casa. Si intentan reservar uno de esos servicios en vuestro alojamiento, se les pedirá que elijan otra ubicación. No obstante, los viajeros podrán reservar cualquier servicio que no se lleve a cabo en vuestro espacio, como comidas preparadas o una sesión de fotos en un espacio público. Estas actividades pueden prestarse en un alojamiento, en el negocio del anfitrión o en un espacio público. Los viajeros reservan los servicios con el anfitrión que los ofrece, de forma independiente a la estancia en vuestro alojamiento. Si permitís que se presten servicios en vuestro espacio, demostraréis a los viajeros que os esforzáis por hacer que su estancia sea aún más especial.

Experiencias en Airbnb

¿Se pueden ofrecer experiencias en colaboración con otros anfitriones o terceros?

Ofrecer una experiencia es una forma estupenda de compartir lo que sabéis sobre vuestra zona y de ayudar a los viajeros a explorar vuestra ciudad. Para poder ofrecer una actividad, hay que ser el anfitrión principal o figurar como coanfitrión en el anuncio. 

¿Podrán los anfitriones dejar comentarios sobre los viajeros que participen en las experiencias?

Los anfitriones de experiencias no pueden escribir evaluaciones sobre los viajeros. Sin embargo, siempre podéis escribir una respuesta pública a las que os dejen para dar más contexto o explicar vuestro punto de vista.

Gracias de nuevo por habernos enviado vuestras preguntas. Os animamos a seguir compartiendo vuestras opiniones sobre los Servicios y las Experiencias en Airbnb, y sobre el nuevo diseño de la aplicación, ya que nos ayudan a desarrollar nuevas herramientas y opciones para los anfitriones.

Christy

🇧🇷 🇵🇹 Leia este tópico Portuguese: 

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Olá, pessoal. 

Queremos agradecer os comentários e as dúvidas que recebemos sobre o Airbnb 2025 - edição de maio. Com o lançamento dos Serviços no Airbnb, das Experiências no Airbnb e de um aplicativo totalmente renovado, apresentamos novas maneiras de apoiar, conectar e expandir nossa comunidade. É um prazer enorme estar aqui com vocês enquanto damos o próximo passo juntos.

Adorei saber o que vocês mais gostaram no último lançamento. Suas ideias e feedback nos ajudam a crescer e melhorar.

Suas perguntas abordaram tópicos importantes, e resumimos e respondemos às principais aqui.

Serviços do Airbnb

Onde os serviços estão disponíveis e quais são os planos para oferecer serviços no mundo todo?

É ótimo saber que muitos de vocês estão perguntando sobre os planos de expansão dos Serviços no Airbnb. Os serviços estão amplamente disponíveis em alguns dos nossos destinos mais visitados e amados. Os hóspedes podem reservar serviços em 260 cidades em mais de 30 países, incluindo EUA, Canadá, França, Itália, Espanha, Reino Unido, Austrália e México. Estamos nos empenhando para adicionar ainda mais serviços a outros locais. Navegue pelo Airbnb para ver o que está sendo oferecido perto de você. Se você conhece alguém que pode oferecer um ótimo serviço, pode ganhar recompensas em dinheiro por indicar novos anfitriões de serviços.

Existem planos para expandir os serviços e incluir ofertas específicas para anúncios fornecidas pelos anfitriões, como traslados para o aeroporto, limpezas durante a estadia ou compras pessoais de supermercado?
 

Lançamos os Serviços no Airbnb com algumas das categorias mais procuradas pelos hóspedes durante as viagens, de acordo com nossa pesquisa de mercado, e estamos apenas começando. As 10 primeiras categorias são chefs, fotografia, massagem, tratamentos de spa, treino com personal, cabeleireiro, maquiagem, manicure, refeições prontas e serviço de catering. À medida que expandimos os serviços, continuaremos ouvindo nossas comunidades de anfitriões e hóspedes sobre o que mais pode ser útil. Fique de olho nas novidades!

E se o seguro da minha acomodação não cobrir situações que resultem de um serviço?

Essa é uma pergunta comum. É importante saber que todos os anfitriões de serviços devem manter um seguro de responsabilidade civil adequado para sua atividade enquanto prestam um serviço. Eles também estão cobertos pelo seguro de responsabilidade civil para anfitriões de experiências e serviços do Airbnb, que faz parte do AirCover para anfitriões. Funciona da mesma maneira que o seguro de responsabilidade civil para anfitriões de acomodações do AirCover para anfitriões. Quando um serviço é realizado na sua acomodação, o seguro de responsabilidade civil para anfitriões de experiências e serviços se aplica se o anfitrião do serviço for responsável por danificar sua acomodação ou pertences. 

Você pode optar por não permitir serviços na sua acomodação com base nas suas preferências ou em quaisquer restrições específicas que possam se aplicar à sua propriedade ou prédio. Se houver determinados serviços que você prefere não permitir, entre em contato com o Atendimento ao Cliente Airbnb para atualizar suas Regras da Casa.

Também gostaria de destacar que os serviços têm qualidade verificada, incluindo quanto à experiência dos anfitriões em sua área de atuação. Levamos em consideração critérios como conhecimento, formação, reputação e muitos outros. Os anfitriões de serviços têm, em média, 10 anos de experiência e concluíram o processo de verificação de identidade do Airbnb. Avaliamos os anfitriões de serviços e seus anúncios para garantir que atendam aos nossos padrões. Saiba mais sobre o que é necessário para oferecer serviços no Airbnb e como os serviços são avaliados.

Como o Airbnb vai proteger os anfitriões de acomodações de comentários negativos se os hóspedes não ficarem satisfeitos com um serviço? 

Você deve se sentir à vontade para receber hóspedes sem se preocupar com a possibilidade de receber avaliações não relacionadas à estadia. Os hóspedes avaliam os serviços separadamente da estadia com você. Eles são convidados a avaliar um serviço assim que ele termina. A avaliação deles não afeta a pontuação geral ou a posição do seu anúncio nos resultados de busca. Se um hóspede deixou uma avaliação focada apenas no serviço, você pode nos pedir para removê-la. As avaliações devem ser relacionadas à estadia.

Existe uma maneira simples de optar por não permitir serviços na acomodação sem ter que passar pelo Atendimento ao Cliente Airbnb?
 

Estamos compartilhando esse feedback com nossas equipes de produtos e manteremos nossa comunidade atualizada se houver alguma alteração no processo. Por enquanto, se houver serviços específicos que você prefere não permitir, entre em contato com o Atendimento ao Cliente Airbnb. Você será conectado a um agente, que atualizará suas Regras da Casa de acordo com sua preferência. Você não precisa fazer mais nada. Você pode optar por não oferecer serviços ou categorias de serviços específicas. Os hóspedes ainda podem reservar qualquer serviço que não seja realizado na sua acomodação, como refeições prontas ou uma sessão de fotos em um espaço público. Permitir ou não serviços não afeta a classificação do seu anúncio nos resultados de busca. 

A plataforma reconhecerá quando determinados serviços não são adequados para um anúncio ou os anfitriões precisarão entrar em contato com o Atendimento ao Cliente Airbnb para optar por não permitir esses serviços específicos em suas acomodações?

Você pode optar por não permitir serviços na sua acomodação com base nas suas preferências ou em quaisquer restrições específicas que possam se aplicar à sua propriedade ou prédio. Se houver determinados serviços que não são adequados para sua acomodação, entre em contato com o Atendimento ao Cliente Airbnb para especificar quais serviços você não permite. Os hóspedes verão se você não permite serviços quando consultarem suas Regras da Casa. Se eles tentarem reservar um serviço na sua acomodação, será solicitado que escolham outro local. Os hóspedes ainda podem reservar qualquer serviço que não seja realizado na sua acomodação, como refeições prontas ou uma sessão de fotos em um espaço público. Os serviços podem ser prestados em uma acomodação, na empresa do anfitrião do serviço ou em um espaço público. Os hóspedes reservam serviços com um anfitrião de serviços separadamente da estadia em sua acomodação. Permitir um serviço em sua acomodação é uma maneira de mostrar aos hóspedes que você se empenha para tornar a estadia deles ainda mais especial.

Experiências no Airbnb

As experiências podem ser oferecidas em colaboração com outros anfitriões ou terceiros?

Oferecer uma experiência é uma ótima maneira de compartilhar seu conhecimento local e ajudar os hóspedes a explorar sua cidade. Você deve ser o anfitrião principal ou coanfitrião para oferecer uma experiência. 

Os anfitriões poderão dar feedback sobre os hóspedes que participam das experiências?

Os anfitriões de experiências não deixam avaliações para os participantes. Porém, você pode sempre responder publicamente a uma avaliação deixada por um participante. Essa é uma oportunidade de compartilhar mais contexto ou dar seu ponto de vista.

Agradecemos mais uma vez por suas perguntas. Continuem compartilhando seu feedback sobre os Serviços no Airbnb, as Experiências no Airbnb e o novo aplicativo. A sua contribuição é fundamental para a expansão dessas novas soluções e formas de hospedar.

Christy

🇩🇪 Lies diesen Beitrag auf Deutsch: 

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Hallo zusammen, 

vielen Dank für eure Fragen und Kommentare zum Sommer-Update 2025. Mit der Einführung von Services und Entdeckungen auf Airbnb sowie einer ganz neuen App präsentieren wir neue Möglichkeiten, unsere Community zu unterstützen, zu vernetzen und zu erweitern. Ich bin sehr froh, dass wir diesen nächsten Schritt gemeinsam gehen.

Es war schön zu hören, was euch an den neuen Produkteinführungen besonders gut gefällt. Eure Erkenntnisse und euer Feedback helfen uns dabei, weiter zu wachsen und noch besser zu werden.

Eure Fragen haben wichtige Themen aufgegriffen, und wir haben die wichtigsten Fragen hier zusammengefasst und beantwortet.

Services auf Airbnb

Wo sind Services aktuell verfügbar und welche Pläne gibt es, sie weltweit anzubieten?

Es freut mich, dass viele von euch nach den Plänen für die Erweiterung der Services auf Airbnb fragen. Services sind an einigen unserer meistbesuchten und beliebtesten Reiseziele verfügbar. Gäste können sie in 260 Städten in mehr als 30 Ländern buchen, darunter in Kanada, Frankreich, Italien, Spanien, Australien und Mexiko, in den USA und im Vereinigten Königreich. Wir arbeiten daran, noch mehr Services an weiteren Standorten hinzuzufügen. Ihr könnt Airbnb durchstöbern, um herauszufinden, was in eurer Nähe angeboten wird. Und wenn ihr jemanden kennt, der einen tollen Service anbieten könnte, könnt ihr Prämien erhalten, indem ihr neue Gastgeber:innen von Services weiterempfehlt.

Gibt es Pläne, die Services um inseratsspezifische Angebote zu erweitern, die von Gastgeber:innen bereitgestellt werden, beispielsweise Flughafentransfers, Reinigungen während des Aufenthalts oder Lebensmitteleinkäufe?

Basierend auf unserer Kund:innenforschung haben wir die Services auf Airbnb mit einigen der am meisten nachgefragten Kategorien für Gäste auf Reisen eingeführt, und wir stehen erst am Anfang. Die ersten zehn Kategorien sind Köch:innen, Fotografie, Massagen, Spa-Behandlungen, Personal Training, Haare, Make-up, Nagelpflege, zubereitete Mahlzeiten und Catering. Bei der Erweiterung der Services werden wir auch zukünftig die Meinung von Gastgeber:innen und Gästen darüber einholen, was am nützlichsten sein könnte. Wir werden euch auf dem Laufenden halten.
 

Was ist, wenn meine Hausratversicherung nicht für Situationen in meiner Unterkunft aufkommt, die sich aus einem Service ergeben?

Das ist eine häufig gestellte Frage. Es ist gut zu wissen, dass alle Gastgeber:innen von Services eine für ihre Geschäftstätigkeit geeignete Haftpflichtversicherung unterhalten müssen, während sie einen Service erbringen. Sie sind außerdem durch die Haftpflichtversicherung für Entdeckungen und Services von Airbnb abgedeckt, die Bestandteil von AirCover für Gastgeber:innen ist. Dies ist vergleichbar mit dem Schutz, den Gastgeber:innen von Unterkünften durch die Haftpflichtversicherung für Gastgeber:innen im Rahmen von AirCover für Gastgeber:innen erhalten. Wenn ein Service in eurer Unterkunft stattfindet, greift die Haftpflichtversicherung für Entdeckungen und Services, wenn der/die Gastgeber:in des Services für Schäden an eurer Unterkunft oder eurem Eigentum verantwortlich ist. 

Ihr könnt entscheiden, keine Services in eurer Unterkunft zuzulassen, wenn das euer Wunsch ist oder wenn bestimmte Einschränkungen für eure Unterkunft oder euer Gebäude gelten. Wenn es bestimmte Services gibt, die ihr nicht zulassen möchtet, könnt ihr euch an den Airbnb-Support wenden, um eure Hausregeln aktualisieren zu lassen.

Ich möchte auch betonen, dass Services auf ihre Qualität überprüft werden, einschließlich einschlägiger Erfahrung im jeweiligen Bereich. Wir berücksichtigen unter anderem Kriterien wie Fachkenntnisse, Ausbildung und Reputation. Gastgeber:innen von Services verfügen über durchschnittlich zehn Jahre Erfahrung und haben ihre Identität auf Airbnb verifiziert. Wir überprüfen Gastgeber:innen von Services und ihre Inserate, um uns zu vergewissern, dass sie unseren Standards entsprechen. Erfahrt mehr darüber, was erforderlich ist, um Gastgeber:in von Services auf Airbnb zu werden, und wie Services überprüft werden.

Wie schützt Airbnb Gastgeber:innen von Unterkünften vor negativen Bewertungen, wenn Gäste mit einem Service nicht zufrieden sind? 

Ihr solltet Gäste mit einem guten Gefühl bei euch aufnehmen können, ohne euch Sorgen machen zu müssen, dass ihr eine Bewertung erhaltet, die nichts mit eurer Unterkunft zu tun hat. Gäste bewerten Services getrennt von ihrem Aufenthalt bei euch. Sie werden aufgefordert, einen Service zu bewerten, sobald er beendet ist. Ihre Bewertung hat keinen Einfluss auf die Bewertung oder das Ranking eurer Unterkunft. Wenn ein Gast eine Bewertung abgibt, in der es ausschließlich um den Service geht, könnt ihr uns bitten, sie zu entfernen. Eine Bewertung muss für einen Aufenthalt relevant sein.

Gibt es eine einfache Möglichkeit, bestimmte Services nicht zuzulassen, ohne den Airbnb-Support kontaktieren zu müssen?

Wir geben dieses Feedback an unsere Produktteams weiter und werden euch informieren, wenn wir Änderungen am Verfahren vornehmen. Bitte wendet euch vorerst an den Airbnb-Support, wenn es bestimmte Services gibt, die ihr lieber nicht zulassen möchtet. Ihr werdet dann mit einem Teammitglied verbunden, das eure Hausregeln entsprechend euren Wünschen aktualisiert. Ihr müsst keine weiteren Schritte durchführen. Ihr könnt festlegen, dass ihr gar keine Services oder bestimmte Kategorien von Services nicht erlauben möchtet. Gäste können weiterhin alle Services buchen, die nicht in eurer Unterkunft stattfinden, wie zum Beispiel zubereitete Mahlzeiten oder ein Fotoshooting an einem öffentlichen Ort. Ob ihr Services zulasst oder nicht, hat keinen Einfluss auf die Platzierung eures Inserats in den Suchergebnissen. 

Erkennt die Plattform, ob bestimmte Services für eine Unterkunft nicht geeignet sind, oder müssen sich Gastgeber:innen an den Airbnb-Support wenden, um diese speziellen Services zu deaktivieren?

Ihr könnt entscheiden, keine Services in eurer Unterkunft zuzulassen, wenn das euer Wunsch ist oder wenn bestimmte Einschränkungen für eure Unterkunft oder euer Gebäude gelten. Wenn es bestimmte Services gibt, die für eure Unterkunft nicht geeignet sind, solltet ihr euch an den Airbnb-Support wenden und angeben, welche Services ihr nicht erlauben möchtet. Gäste sehen in euren Hausregeln, dass ihr keine Services in der Unterkunft erlaubt. Wenn sie dennoch versuchen, einen Service in eurer Unterkunft zu buchen, werden sie aufgefordert, einen anderen Ort auszuwählen. Gäste können weiterhin alle Services buchen, die nicht in eurer Unterkunft stattfinden, wie zum Beispiel zubereitete Mahlzeiten oder ein Fotoshooting an einem öffentlichen Ort. Services können in einer Unterkunft, im Unternehmen des Gastgebers bzw. der Gastgeberin oder an einem öffentlichen Ort stattfinden. Gäste buchen Services bei einem/einer Gastgeber:in von Services und getrennt von ihrem Aufenthalt bei euch. Wenn ihr einen Service in eurer Unterkunft zulasst, könnt ihr euren Gästen zeigen, dass ihr Wert darauf legt, ihren Aufenthalt noch außergewöhnlicher zu machen.

Entdeckungen auf Airbnb

Können Entdeckungen in Zusammenarbeit mit anderen Gastgeber:innen oder Dritten angeboten werden?

Eine Entdeckung anzubieten ist eine großartige Möglichkeit, euer lokales Wissen weiterzugeben und Gästen dabei zu helfen, eure Stadt zu erkunden. Ihr müsst der/die Haupt-Gastgeber:in oder als Co‑Gastgeber:in im Inserat aufgeführt sein, um eine Entdeckung anbieten zu können.

Können Gastgeber:innen Gästen, die an Entdeckungen teilnehmen, Feedback geben?

Gastgeber:innen von Entdeckungen können keine Bewertungen für Gäste abgeben. Ihr habt jedoch immer die Möglichkeit, eine öffentliche Antwort auf Bewertungen von Gästen zu schreiben. Auf diese Weise könnt ihr mehr Kontext liefern oder eure Perspektive schildern.

Nochmals vielen Dank für eure Fragen. Bitte teilt uns weiterhin euer Feedback zu Services und Entdeckungen auf Airbnb sowie zur neu gestalteten App mit. Eure Erkenntnisse sind sehr hilfreich bei der Weiterentwicklung dieser neuen Möglichkeiten des Gastgebens und der neuen Tools.

Christy

🇳🇱  Lees dit artikel in het Nederlands:

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Hoi allemaal, 

Bedankt voor jullie vragen en opmerkingen over wat er deze zomer nieuw is bij Airbnb. Met de introductie van Airbnb Services, Airbnb Experiences en een gloednieuwe app kunnen we onze community nog beter helpen, verbinden en laten groeien. Ik kijk ernaar uit om deze volgende stap samen te zetten.

Wat leuk om te lezen wat er bij jullie allemaal in de smaak valt. Van jullie inzichten en feedback worden we alleen maar beter.

Jullie vragen over belangrijke onderwerpen hebben we hier samengevat en beantwoord.

Airbnb Services

Waar zijn services beschikbaar en wat zijn de plannen om services over de hele wereld aan te bieden?

Wat fijn dat zoveel van jullie benieuwd zijn naar onze uitbreidingsplannen voor Airbnb Services. Services zijn beschikbaar op enkele van onze populairste bestemmingen. Gasten kunnen services boeken in 260 steden in meer dan 30 landen, waaronder de Verenigde Staten, Canada, Frankrijk, Italië, Spanje, het Verenigd Koninkrijk, Australië en Mexico. We werken er hard aan om services op nog meer locaties aan te kunnen bieden. Bekijk op Airbnb het aanbod bij jou in de buurt. Ken je iemand die een geweldige service kan aanbieden, dan kun je geld verdienen door nieuwe servicehosts door te verwijzen.

Zijn er plannen om uit te breiden met specifieke services voor accommodaties, zoals luchthavenvervoer, schoonmaak tijdens een verblijf of een boodschappenservice?

Airbnb Services heeft categorieën die volgens ons consumentenonderzoek erg populair zijn onder gasten, maar dit is pas het begin. De eerste tien categorieën zijn koks, fotografie, massage, wellness, personal training, haar, visagie, nagelverzorging, maaltijden en catering. Naarmate we het serviceaanbod uitbreiden, doen we dat zeker ook op basis van feedback van hosts en gasten. We hopen binnenkort meer te kunnen delen.

Wat als mijn inboedel-/opstalverzekering niet voldoende dekking heeft voor eventuele incidenten als gevolg van services?

Dat is een veelgestelde vraag. Vergeet niet dat alle servicehosts een aansprakelijkheidsverzekering moeten hebben die aansluit bij de service die ze aanbieden. Ze zijn ook gedekt door de Aansprakelijkheidsverzekering voor activiteiten en services van Airbnb die deel uitmaakt van AirCover voor hosts. Dit is vergelijkbaar met hoe hosts van woningen gedekt zijn door de Aansprakelijkheidsverzekering voor hosts (ook onderdeel van AirCover voor hosts). De Aansprakelijkheidsverzekering voor activiteiten en services geldt wanneer een service in je woning plaatsvindt en de servicehost verantwoordelijk is voor schade aan je woning of bezittingen. 

Je kunt aangeven dat services helemaal niet zijn toegestaan in je woning, bijvoorbeeld omdat je dat liever niet hebt of omdat het niet toegestaan is in je gebouw. Als je alleen bepaalde services wilt uitsluiten, kun je contact opnemen met Airbnb Support om je huisregels bij te werken.

Ik wil ook nog even aanstippen dat services op kwaliteit gecontroleerd worden, waaronder de relevante ervaring van een host. We kijken naar onder meer kennis, opleiding en reputatie. Servicehosts hebben gemiddeld tien jaar ervaring en hebben hun identiteit laten verifiëren via Airbnb. We beoordelen hosts van services en hun advertenties op onze normen. Meer informatie over de vereisten voor servicehosts en hoe we services beoordelen.

Hoe beschermt Airbnb hosts van woningen tegen negatieve recensies als gasten niet tevreden zijn over een service? 

Hosts moeten zich op hun gemak voelen als ze gasten verwelkomen zonder zich zorgen te maken over mogelijke vergeldingsrecensies. Gasten beoordelen de services los van hun verblijf bij jou. Ze kunnen een service beoordelen zodra die is afgelopen. De recensie heeft geen invloed op de beoordeling of positie van je woning. Als een gast een recensie voor je heeft achtergelaten die alleen over de service gaat, kun je ons vragen om deze te verwijderen. Een recensie moet relevant zijn voor een verblijf.

Kunnen we ons eenvoudig afmelden voor services zonder dat we daarvoor contact moeten opnemen met Airbnb Support?

We delen deze feedback met onze productteams en laten het onze community weten als de werkwijze verandert. Op dit moment moet je contact opnemen met Airbnb Support als je bepaalde services niet wilt toestaan. Een Airbnb-expert werkt dan je huisregels dienovereenkomstig bij. Je hoeft verder niets te doen. Je kunt bepaalde servicecategorieën uitsluiten of helemaal geen services toestaan. Gasten kunnen nog wel services boeken die niet in je woning plaatsvinden, zoals kant-en-klare maaltijden of een fotosessie in een openbare ruimte. Of je services toestaat, heeft geen invloed op de positie van je advertentie in de zoekresultaten. 

Weet het platform wanneer bepaalde services niet bij een accommodatie passen of moeten hosts contact opnemen met Airbnb Support om zich af te melden voor die specifieke services?

Je kunt aangeven dat services helemaal niet zijn toegestaan in je woning, bijvoorbeeld omdat je dat liever niet hebt of omdat het niet toegestaan is in je gebouw. Als bepaalde services niet geschikt zijn voor je woning, moet je contact opnemen met Airbnb Support en aangeven welke services je niet toestaat. Gasten kunnen zien of je geen services toestaat wanneer ze je huisregels bekijken. Als ze een service in je woning proberen te boeken, wordt ze gevraagd om een andere locatie te kiezen. Gasten kunnen nog wel services boeken die niet in je woning plaatsvinden, zoals kant-en-klare maaltijden of een fotosessie in een openbare ruimte. Services kunnen plaatsvinden in een woning, op locatie bij de servicehost of in een openbare ruimte. Gasten boeken services bij een servicehost en los van hun verblijf bij jou. Door services in je woning toe te staan, laat je gasten zien dat je er alles aan doet om hun verblijf extra speciaal te maken.

Airbnb Experiences

Kunnen activiteiten worden georganiseerd in samenwerking met andere hosts of derden?

Met een activiteit kun je jouw kennis over de regio delen en gasten je stad laten ontdekken. Je moet de hoofdhost zijn of als co‑host vermeld staan om een activiteit te mogen organiseren. 

Kunnen hosts feedback geven over de gasten die deelnemen aan de activiteiten?

Hosts van activiteiten kunnen geen recensies over gasten achterlaten. Je kunt altijd openbaar reageren op een recensie van een gast. Daarin kun je meer context geven of jouw kant van het verhaal vertellen.

Nogmaals bedankt voor jullie vragen. Blijf vooral feedback geven over Airbnb Services, Airbnb Experiences en de vernieuwde app. Jullie inzichten helpen ons deze nieuwe tools voor hosts verder uit te breiden.

Christy

[Cristiana19]

@Christy-Schrader 

Dear Christy,

thank you for sharing with us these informations about "services".

But there are two main points that you (Airbnb) don't consider:

1) All the services you spoke about (except for home delivery food) are illegal in Italy for private hosts. Nothing more to add.

You didn't have the right to connect services to our homes without our permissions, and - most of all - it's not correct that we Italian hosts have to opt-out for something we didn't choose. And we didn't choose because our laws don't allow us to do.

2) it's not realistic what you say about so-called quoted professional services linked to our homes. Many of them (as we checked out in these past days) are offered by private hosts without any license, or simply non-professional trainers, chefs, etc.

These Release causes many damages in Italy.

We now are suffering from an open attack from the powerful Hotel Association which claims that we are abusing possibilities that are only hotel-related and that we are stealing work from those who have the license to do so.

Why don't you consider the laws of the Countries where you are placed in? Why don't you think about this?

In Italy Airbnb is already a metaphor for the discomfort created by those who have abused this opportunity, now it is even becoming the vector and the cause of all our guilts, offered on a silver platter, to our detractors.

Italian hosts who do not intend to remove the services from their accommodations, do so only because they know that they will disappear from the selections and are afraid of not working anymore.

But they know that they are risking a lot, even the closure of their facilities.

This Summer Release risks decreeing the end of Airbnb in Italy.

Think about it, please. 

Un saluto dall'Italia

Cristiana

[Adriano78]

Hola @Cristiana19 , Airbnb behaves like a globalized company, without caring about the laws in different countries.

In the building where my apartment is located, there ara four tourist apartments: three have already left Airbnb and now work only with Booking.
I'm the last one still on Airbnb, but I really think this will be my last year.
I'm honestly fed up — every time one of these ****** “Releases” comes out, things just get worse.

[Cristiana19]

@Adriano78 

I totally agree with you.

[Laëtitia-Stephy0]

Hi @Christy-Schrader,

So happy to read your message 😊

May I let you know that I'm really proud that my question about the topic "services" of the 2025 summer release helped the Team to improve informations 😇

I'm totally found of Expériences!

I had the chance, with 9 other French Community Leaders to discover the Experience "diner with a Chief" last week in Paris.

We taken the chance ti leet the Airbnb American and French Direction of Airbnb and interacted all together!!!

All i can say is go! Don't hesitate, i warmly recommend you duch an experience.

Airbnb's new experiences are so special, it can change your stay in a wonderful moment.

A bientôt 

Laëtitia PACI (community leader in Carca, Aude, France 🇫🇷) 

[Mariann4]

Ah well @Christy-Schrader 

You are still not adressing the fact that one need to opt out. That approach is illegal in several countries including mine.

My home is my property and @Airbnb simply can't decide that some stranger providing some kind of service automatically is allowed to enter my home.

I will not opt out. Because I have not given anyone the right to make decisions about my home. Let alone entering it without my consent.

You need to make it optional to opt in. Until then you're not in compliance with legislation.

Also thousands of guests have no idea about this happening where Airbnb is granting themselves access to their homes. This will cause guests and service providers to end up facing the police for trespassing. This could really end up fatal!

**[Content removed in line with the Community Center Guidelines]

[Andrea8411]

I agree about giving us the option to opt in vs opting out. I too believe that it needs to be turned around so that hosts can more easily select what they want or do not want IF it regards something in my home. If guests are choosing experiences outside my home and in some public place then I do not see that as any of my business. I am concerned about guests bringing someone else into my home. I do not like that.

Later in the year after we move we may consider hiring our own professional chef perhaps for certain meals or certain days of the week but I do not want guests hiring chefs and bringing them in my kitchen.

Opting in or out of anything should be accessible to hosts through the Airbnb website. Making hosts phone and have to get into great detail over all of this seems outrageous. Perhaps I do not understand something about all of this.

[Mariann4]

Again @Airbnb has chosen censorship and my reply has been censored. Apparently I'm disrespectful towards Airbnb, a company....

Here's the rest of my reply that has been censored:

As for the reviews and relevance.

Xxxxcensoredxxx

Xxxcensoredxxx

There are an increasing amount of hosts telling stories about retaliatory reviews that your Artificial Incompetance robot refuse to remove. Also plenty of non-relevant reviews not being removed. So your promise about guests experiences of services is not going to affect host reviews is xxxcensoredxxx 

Do you EVER read hosts stories???

Also I had a typo in my previous post. The word should be hosts don't know about these changes.

[Branka-and-Silvia0]

Not only ABB is not in compliance with legislation, they are not in compliance with their own terms of service:

"TOS 4.3: Airbnb does not direct or control your Host Service, and you understand that you have complete discretion whether and when to provide Host Services, and at what price and on what terms to offer them."

That means AirBNB does not have the right to impose something we must opt out of.

Just like in Italy, hosts in Croatia must be licensed and registered. The license grants us the right to provide accommodation  for a specific number of guests, but not other services. Additionally, the stay of all our guests must be registered with the police, and people who are not registered are not allowed to stay in the apartments.

Furthermore, to continue short-term renting within a few years, we must obtain consent from all neighbors. It is clear that such consent will not be granted if other services beyond our control are offered in our apartments. All the hosts I know are horrified by the idea that ABB would enable and encourage guests to order prostitutes, strippers, chefs, DJs, or who knows what “services” to our apartments.

Whether this will be allowed or not should be voluntary and on an opt-in basis.

[Adriano78]

@Branka-and-Silvia0 Greetings from Spain!

Since April 2025 in Spain, a new regulation has come into effect: the homeowners' association must vote to authorize tourist rentals, and at least 3/5 of the property owners must agree.

If this majority is not reached, tourist rentals are banned in the building, and owners are obliged to stop this activity.

There is currently a real battle in Spain between neighborhood associations, the government, and tourist apartments.
Tensions are high, and the new  Airbnb "services" being introduced in this sector are unlikely to improve the situation.

"The Ministry of Consumer Affairs announced this Monday 16 May  that it has ordered the removal of more than 65,000 illegal tourist apartment listings from the Airbnb platform. The department, headed by Pablo Bustinduy, has sent three resolutions to the company after detecting tens of thousands of listings that violate "various regulations regarding tourist accommodations."

In addition to these actions, the Ministry has an open sanctioning procedure against Airbnb, after the platform refused to remove thousands of tourist rental properties without licenses or with fake licenses — a refusal that the Ministry considers "could cause harm or pose risks to the interests of consumers and users on a widespread scale."

[Joelle43]

Hello @Adriano78 @Christy-Schrader 

I agree with you - exactly the same regulations have come into force in France this year,  Airbnb's second largest market where local residents can vote against those using their secondary homes as short term lets in apartment blocks.  

I agree with Adriano that Airbnb  should be concentrating on using AI to verify that listings are in compliance with all the new legislation that is being introduced everywhere now and close down those that are acting completely illegally because they haven't applied for the necessary permits or declared their earnings to the tax office.   It's unfair competition for law abiding hosts and just creates even more Airbnb bashing from the locals and from governments the world over. 

Any "services" taking place on the premises MUST have the authorisation of the host first - it can't simply be imposed on us for all the legal and insurance reasons explained by other hosts.  

Air Cover is a hit and miss affair as it is without involving a third party element when it will be impossible for hosts to prove who burnt what, who stole what from the kitchen/bedrooms etc and it will only result in a bad review for the host with no chance of having it removed because the retaliatory review process is just not working and Airbnb's own terms for their removal are not being taken into account by AI.

The only one who gains anything from these extra services are Airbnb.💵💲

[Helen427]

@Adriano78 

Did the Spanish Government use AI?

Or data mining using Statistical Information?

Data mining is fundamentally flawed process because it's not factoring into account individual own Tax status, nor one would reasonably assume knowledge behind how often a person actually has someone staying in their property amongst other factors.

Much of the Academic research these days fails to do cross referencing with historic Town Planning laws or so much as applying inherent rights enshrined in legislation.

Mass migration is a major factor in many countries for accommodation problems, not Airbnb.

What is the level of monies required in Spain for a person to have on a Tourist or Working Visa for a year?

When was that last increased?

What steps has the Spanish Government undertaken to ensure a natural attrition rate with migration to ensure an acceptable level of people there at any time?

New Zealand's used to sit around 4000 a year and then went belly up to close to 100,000 which is not even adhering to basic economics, nor looking at why land is never to be built on and has traditionally been used for purposes that it has, namely food production.

In New Zealand the Tourist / Working holiday/ Student Visa rate of monies required has been stuck at $4,200 for over 20 years, which is insufficient to live off, so someone in Governance isn't doing their jobs because if they were that amount should have and would have been adjusted yearly.

The failure also of travelers to undertake due diligence as to the cost of living in other countries has also had an impact resulting in overcrowding 

and decline in quality of life for locals.

[Bhumika]

Hello @Branka-and-Silvia0 , 

We appreciate you sharing your thoughts about Airbnb Services, and want to clarify one specific point about the services guests can book on Airbnb.

Guests can book services in 10 categories: chefs, photography, massage, spa treatments, personal training, hair, makeup, nails, prepared meals, and catering.

Furthermore, Service hosts on Airbnb are vetted for quality. As mentioned in one of the answers above : Service hosts have an average of 10 years of experience and have completed Airbnb’s identity verification process. Airbnb evaluates service hosts and their listings to make sure they meet Airbnb standards. Learn more about what’s required to host Airbnb Services and how services are vetted.

Hope this helps. We just want to ensure it's clear what services are available on Airbnb to guests.

Regards,

[Richard943]

this has to be an AI response......

[Bhumika]

Hi @Richard943  , thanks for sharing your comment. I can confirm that I'm a real person.

Kind regards,