Hi everyone,
I’m back to share a new Host Update that covers a topic I know is very important to you and your business: booking cancelations. This week, we’re announcing important updates to Airbnb’s extenuating circumstances policy, which reflect both the latest COVID-safety guidance from our medical advisory team, and valuable feedback from Hosts like you.
We’re also launching a new test to learn whether including fees in listing search results could help guests book more easily and have a positive impact on your hosting business.
And finally, my update includes some news about Airbnb.org’s commitment to providing temporary stays for Afghan refugees as well as heartfelt thanks to the thousands of Hosts who have contributed to this effort through donations and by opening their homes. Thanks to the incredible generosity and hospitality of our community, Airbnb.org now has the capacity to help an additional 20,000 people above and beyond our initial 20,000-stay commitment. There are still plenty of opportunities to get involved if you’re interested in joining this wonderful effort—please visit Airbnb.org/refugees for details.
As always, I welcome your thoughts on each of these topics. Thanks for all you do! Stay well and happy hosting.
Warmest wishes,
Catherine