Hello Jenny,
“Passing on the information.”
Guests and hosts hear this statement all the time from customer service staff.
My guests and I are jaded. Overused statement with never a resolution.
the latest terms of service was created for one reason-profit for Airbnb.
There is no other reason.
Have you or your fellow upper staff ever rang Airbnb CS to report or resolve a problem?
It is hours to weeks long event that usually ends with a guest or host losing money and their self respect to Airbnb.
There comes a point when a company is no longer offering a bone fide service.
The STR business is saturated with other companies and guests and hosts now have other options.
Personally, this is happening where our properties are located.
We now rely on local word of mouth, FB groups, another professional STR group, and Airbnb’s direct competition. )Airbnb is now the last booking platform that we receive reservations from. It was the first one for 4 years).
We actually are able to improve our property and offer our guests a relaxed refund policy.
Airbnb needs to study what is going on with hosts using the platform less and in some cases, leaving Airbnb. This will affect your bottom line. At some point the fees Airbnb charge will not be able to sustain the profit line.
After this change, many hosts will be looking for other streams of profit.