[Closed] 2024 Summer Release: Q&A with Airbnb’s Christy Schrader

[Christy-Schrader]

Hi Host Community,

We hope you all are having a wonderful week. My name is Christy Schrader, and I’m the Director of Community Engagement at Airbnb. I’m also a proud Co-Host in beautiful San Francisco. I’d like to welcome you to our official Host Q&A for the 2024 Summer Release! 

On May 1, Airbnb CEO Brian Chesky announced upgrades that will help you simplify communication with your guests, get a better look at your earnings, reorder your photo tour and provide more information on who you’re hosting. Brian also announced better ways to travel together and the extraordinary new experience of Icons. 

We invite you to share your questions about these new features in this thread until Friday, May 10th. Our team will compile the top questions, and I will come back to you with answers by the end of the month.

We’re excited to hear your reactions to the latest updates and any questions you may have! Thank you for being such an important part of the Airbnb Community. 

Warmly,

Christy

👉 Q&A Guidelines:

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• Remain respectful in your interactions with other Hosts and the Airbnb team. Let's ensure our communications remain meaningful and constructive. 
• Kindly keep your questions focused on the 2024 Summer Release and provide relevant feedback on the topic.
• Please use the comment section to ask questions related to the release and the like button to upvote a question that you would like to see addressed.
• Be as clear as possible, describe what you want to know and why you think it’s relevant for our Host Community. 
• All questions will be reviewed. We’ll prioritize the most relevant and popular questions.
• Do not use this thread to escalate specific matters affecting your account. Please start a new thread if you need help with something specific to you.
• We reserve the right to remove replies that do not follow the above guidelines.
• We will do our best to ensure that critical concerns about the latest release are addressed.

 🇫🇷 Lisez ce message en français:

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Bonjour,

Nous espérons que vous passez une excellente semaine. Je m'appelle Christy Schrader et je suis directrice de l'engagement de la communauté d'Airbnb. Je suis également fière d'être co-hôte dans la magnifique ville de San Francisco. J'aimerais vous souhaiter la bienvenue à notre session de questions-réponses officielle pour l'édition été 2024 ! 

Le 1er mai, le président d'Airbnb, Brian Chesky, a annoncé des nouveautés qui vous aideront à simplifier la communication avec vos voyageurs, à obtenir un meilleur aperçu de vos revenus, à réorganiser votre visite photo et à en savoir plus sur les voyageurs que vous accueillez. Brian a également annoncé de meilleures façons de voyager en groupe ainsi que la nouvelle catégorie d'annonces Iconiques. 

Nous vous invitons à envoyer vos questions au sujet de ces nouvelles fonctionnalités dans ce fil de discussion jusqu'au vendredi 10 mai. Notre équipe compilera les questions les plus fréquentes et vous apportera des réponses d'ici la fin du mois.

N'hésitez pas à nous faire part de vos réactions et de vos questions quant aux nouveautés ! Merci de jouer un rôle aussi important au sein de la communauté Airbnb. 

Cordialement,
Christy

👉 Merci de suivre les règles de la séance de questions-réponses ci-dessous : 

• Faites preuve de respect lors de vos interactions avec d'autres hôtes et l'équipe Airbnb. Les échanges doivent rester pertinents et constructifs. 
• Assurez-vous que vos questions concernent les nouveautés de l'Édition d’Été 2024 et qu'elles fournissent des remarques pertinentes à leur sujet.
• Merci d’utiliser la section des commentaires pour poser des questions liées à la nouvelle édition et le bouton J'aime, si vous souhaitez voter pour une question que vous souhaitez voir abordée.
• Assurez-vous que votre question est aussi claire que possible, précisez ce que vous souhaitez savoir et pourquoi vous pensez cela est pertinent pour la communauté d'hôtes sur Airbnb. 
• Toutes les questions seront examinées. Nous donnerons la priorité aux questions les plus pertinentes et les plus populaires.
  
• N'utilisez pas ce fil de discussion pour signaler des problèmes spécifiques affectant votre compte. Veuillez créer un nouveau fil de discussion si vous avez besoin d'aide pour quelque chose vous étant spécifique.
  
• Nous nous réservons le droit de supprimer les réponses qui ne respectent pas les règles ci-dessus.
  
• Nous ferons de notre mieux pour faire en sorte que les préoccupations critiques concernant la dernière édition soient résolues. 

 🇮🇹 Leggi questa discussione in italiano:

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Ciao!

Mi auguro che stiate trascorrendo una splendida settimana. Mi chiamo Christy Schrader, faccio parte del team Community Engagement di Airbnb e sono anche una fiera co-host nella splendida San Francisco. Desidero darvi il benvenuto alla sessione ufficiale di domande e risposte per gli host relativa alla nostra 2024 Summer Release! 

Il 1° maggio, il nostro CEO, Brian Chesky, ha annunciato degli aggiornamenti che vi aiuteranno a semplificare la comunicazione con gli ospiti, ad analizzare meglio i vostri guadagni, a ottimizzare il tour fotografico e a ottenere maggiori informazioni sulle persone che accogliete. Non solo, Brian ha anticipato anche delle novità relative ai viaggi di gruppo e il lancio della straordinaria categoria Icone. 

Vi invitiamo a condividere in questo thread eventuali domande su queste nuove funzionalità. Avrete tempo fino a venerdì 10 maggio. Il nostro team raccoglierà le domande più rilevanti ed io provvederò a fornirvi le risposte entro la fine del mese.

Dunque, che aspettate? Fateci sapere cosa pensate degli ultimi aggiornamenti e inoltrateci le vostre domande! Grazie di essere parte della nostra community. Siete il nostro fiore all'occhiello! 

A presto,
Christy

👉 Assicurati di seguire le seguenti linee guida per la sessione di domande e risposte:

• Rimanete rispettosi nelle vostre interazioni con gli altri host e con il team di Airbnb. Assicuriamoci che la nostra comunicazione sia significativa e costruttiva. 
• Vi preghiamo di concentrare le vostre domande sulla Summer Release 2024 e di fornire un feedback pertinente su questo argomento.
• Utilizzate la sezione dei commenti per porre le vostre domande relative alla Release e il pulsante "Mi piace" per votare una domanda che vorreste fosse discussa.
• Siate il più chiari possibile nelle vostre domande: descrivete ciò che vorreste  sapere e perché pensate che sia rilevante per la nostra Community di host.
• Tutte le domande saranno esaminate. Nelle risposte daremo priorità alle domande più pertinenti e popolari.
• Non utilizzate questo thread per risolvere questioni specifiche che riguardano il vostro account. Vi preghiamo di iniziare una nuova discussione se avete bisogno di aiuto per qualcosa di specifico.
• Ci riserviamo il diritto di rimuovere le risposte che non seguono le linee guida di cui sopra.
• Faremo del nostro meglio per garantire che vengano affrontate le questioni critiche relative all'ultima Release.

🇪🇸 🇲🇽 🇦🇷  🇨🇴 🇨🇱 🇵🇪 🇨🇺 Lee este hilo en Español:

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¡Hola, anfitriones!

Esperamos que estéis teniendo una semana fantástica. Me llamo Christy Schrader y soy la directora de Community Engagement en Airbnb. También tengo la suerte de ser coanfitriona en la preciosa San Francisco. ¡Os damos la bienvenida a nuestra ronda de preguntas y respuestas oficial sobre el lanzamiento de verano del 2024! 

El 1 de mayo, Brian Chesky, el director ejecutivo de Airbnb, anunció un conjunto de novedades que os permitirán analizar mejor lo que ganáis, organizar vuestro recorrido fotográfico y disponer de más información sobre las personas a las que vais a hospedar, además de facilitaros la comunicación con los huéspedes. Brian también presentó algunas mejoras para los viajes en grupo y una nueva categoría de experiencias extraordinarias: Iconos. 

Os invitamos a que compartáis las preguntas que queráis sobre las nuevas funciones en este hilo de aquí al viernes 10 de mayo. Nuestro equipo recopilará las más populares y os responderé a finales de mes.

¡Estamos deseando saber qué os han parecido las novedades y cuáles son vuestras dudas para aclarároslas! Gracias por ser una pieza esencial de la comunidad de Airbnb. 

Un saludo,

Christy

👉Ten en cuenta estas pautas cuando vayas a formular tus preguntas: 

• Sé respetuoso en tus interacciones con otros Anfitriones y con el equipo de Airbnb. Asegurémonos de que nuestras comunicaciones sigan siendo significativas y constructivas.
• Por favor, mantén tus preguntas centradas en el lanzamiento de verano 2024 y proporciona comentarios relevantes sobre el tema.
• Utiliza la sección de comentarios para formular preguntas relacionadas con el lanzamiento y el botón "Me gusta" para dar un voto positivo a una pregunta que te gustaría que se tratara.
• Sé lo más claro posible, describe lo que quieres saber y por qué crees que es importante para nuestra comunidad.
• Todas las preguntas serán revisadas. Daremos prioridad a las preguntas más relevantes y populares.
• No utilices este hilo para plantear cuestiones específicas que afecten a tu cuenta. Por favor, abre un nuevo hilo si necesitas ayuda para algo específico para ti.
• Nos reservamos el derecho a eliminar las respuestas que no sigan las directrices anteriores.
• Haremos todo lo que esté en nuestra mano para garantizar que se aborden las preocupaciones críticas sobre la última versión.

🇧🇷 🇵🇹 Leia este tópico Portuguese: 

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Olá, anfitriões!

Esperamos que todos estejam tendo uma semana maravilhosa. Meu nome é Christy Schrader e sou diretora de Engajamento da Comunidade no Airbnb. Também tenho orgulho de ser coanfitriã na bela cidade de São Francisco. Quero dar a vocês as boas-vindas a nossa sessão oficial de perguntas e respostas para anfitriões sobre a edição de maio de 2024! 

Em 1º de maio, o CEO do Airbnb, Brian Chesky, anunciou melhorias que ajudarão você a simplificar a comunicação com os hóspedes, visualizar melhor os ganhos, reorganizar o tour por fotos e ter mais informações sobre quem você está hospedando. Brian também anunciou melhorias para as viagens em grupo e os Icônicos, uma nova categoria de experiências extraordinárias.  

Convidamos você para compartilhar suas dúvidas sobre esses novos recursos nesta conversa até sexta-feira, 10 de maio. Nossa equipe irá reunir as principais perguntas e eu retornarei com as respostas até o final do mês.

Queremos saber o que vocês acharam das últimas novidades e quais são suas dúvidas! Agradecemos a vocês por serem uma parte tão importante da comunidade do Airbnb. 

Cordialmente,
Christy

👉 Não se esqueça de seguir as seguintes diretrizes para as perguntas e respostas:

• Seja respeitoso ao interagir com outros anfitriões e com a equipe do Airbnb. Queremos garantir que nossas comunicações sejam significativas e construtivas
• Mantenha suas perguntas focadas no lançamento do Verão 2024 e forneça feedback relevante sobre o assunto
• Use a seção de comentários para fazer perguntas relacionadas ao lançamento e o botão "Curtir" para dar o seu voto de aprovação a uma pergunta que gostaria de ver abordada
• Seja o mais claro possível, descreva o que você quer saber e por que você acha que isso é importante para a nossa comunidade
• Todas as perguntas serão analisadas. Daremos prioridade às perguntas mais relevantes e populares
• Não use este tópico para fazer perguntas específicas que afetem exclusivamente a sua conta. Se precisar de ajuda com algo específico sobre você, por favor, crie um novo tópico
• Nós nos reservamos o direito de excluir respostas que não sigam as diretrizes acima
• Faremos o possível para garantir que as principais dúvidas sobre o lançamento mais recente sejam abordadas

🇩🇪 Lies diesen Beitrag auf Deutsch: 

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Liebe Gastgeber:innen,

ich hoffe, ihr habt alle eine tolle Woche. Mein Name ist Christy Schrader und ich bin Director of Community Engagement bei Airbnb. Außerdem bin ich stolze Co-Gastgeberin im schönen San Francisco. Ich möchte euch zu unserem offiziellen Q&A für Gastgeber:innen begrüßen, bei dem wir eure Fragen zum Sommer-Update 2024 beantworten werden. 

Am 1. Mai kündigte Brian Chesky, CEO von Airbnb, Upgrades an, die euch helfen werden, die Kommunikation mit Gästen zu erleichtern, einen besseren Überblick über eure Einkünfte zu erhalten, euren Fotorundgang neu anzuordnen und bereits im Vorfeld mehr über eure Gäste zu erfahren. In seiner Präsentation gab Brian zudem neue Optionen für Gruppenreisen bekannt und stellte die neue Kategorie „Ikonen“ für ganz besondere Erlebnisse vor. 

Bis Freitag, den 10. Mai, könnt ihr in diesem Thread eure Fragen zu diesen neuen Features stellen. Unser Team wird die Top-Fragen zusammenstellen, und ich werde mit euch bis Ende des Monats die Antworten teilen.

Wir freuen uns auf eure Fragen und Reaktionen auf die neuesten Updates. Danke, dass ihr so ein wichtiger Teil der Airbnb-Community seid. 

Herzliche Grüße

Christy

👉 Bitte beachtet die folgenden Richtlinien für die Fragerunde:

• Bleibt respektvoll in eurem Umgang mit anderen Gastgebern und dem Airbnb-Team. Lasst uns sicherstellen, dass unsere Kommunikation sinnvoll und konstruktiv bleibt.
• Bitte konzentriert euch bei euren Fragen auf die Sommer-Updates 2024.
• Bitte nutzt den Kommentarbereich, um eure Fragen zum Update zu stellen und den Daumen-Knopf, um die Frage, die ihr gerne behandelt sehen würdet, hochzustufen.
• Seid so klar wie möglich, beschreibt, was ihr wissen möchtet und warum ihr denkt, dass es für die Gastgeber-Community relevant ist.
• Alle Fragen werden gelesen. Wir werden die Relevantesten und Beliebtesten bevorzugen.
• Nutzt diesen Thread nicht, um spezifische Angelegenheiten, die euer Konto betreffen, zu eskalieren. Bitte startet dazu ein neues Thema, wenn ihr Hilfe zu einem bestimmten Thema benötigt.
• Wir behalten uns das Recht vor, Antworten, die nicht den oben genannten Richtlinien entsprechen, zu entfernen.
• Wir werden unser Bestes tun, um sicherzustellen, dass kritische Fragen zum neuesten Update beantwortet werden.

🇳🇱  Lees dit artikel in het Nederlands:

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Dag allemaal,

Hopelijk alles goed met jullie. Mijn naam is Christy Schrader en ik ben Director of Community Engagement bij Airbnb. Daarnaast ben ik co-host in het prachtige San Francisco. Van harte welkom bij onze officiële Q&A voor Airbnb 2024: nieuw deze zomer. 

Op 1 mei heeft de CEO van Airbnb, Brian Chesky, allerlei nieuwe functies aangekondigd, bijvoorbeeld om de communicatie met je gasten makkelijker te maken en je meer inzicht te geven in je inkomsten. Verder kun je voortaan je fotorondleiding anders indelen en vooraf meer te weten komen over je gasten. Brian presenteerde ook verbeteringen voor mensen die samen reizen, en nog een andere bijzondere nieuwigheid: Iconen. 

Heb je vragen over deze nieuwe functies? Stel ze dan hier (wel graag uiterlijk vrijdag 10 mei). Ons team zal de meest populaire vragen verzamelen en tegen het einde van de maand zal ik bij jullie terug komen met de antwoorden.

We zijn benieuwd wat je van de updates vindt. En aarzel vooral niet als je vragen hebt. Bedankt voor je bijdrage aan de Airbnb-community. 

Hartelijke groet,

Christy

 👉 Houd rekening met de volgende richtlijnen voor de Q&A sessie:

• Blijf respectvol in uw interacties met andere Hosts en het Airbnb team. Laten we ervoor zorgen dat onze communicatie zinvol en constructief blijft.
• Houd je vragen gericht op de 2024 Zomer Updates.
• Gebruik het commentaargedeelte om je vragen te stellen over de update en de duimknop om de vraag te upvoten die je graag behandeld ziet.
• Wees zo duidelijk mogelijk, beschrijf wat je wilt weten en waarom je denkt dat het relevant is voor de Host Community.
• Alle vragen worden gelezen. We geven voorrang aan de meest relevante en populaire vragen.
• Gebruik deze thread niet om specifieke problemen met betrekking tot je account te escaleren. Begin een nieuwe thread als je hulp nodig hebt met een specifiek probleem.
• We behouden ons het recht voor om reacties te verwijderen die niet aan de bovenstaande richtlijnen voldoen.
• We zullen ons best doen om ervoor te zorgen dat kritische vragen over de nieuwste update worden beantwoord.   

[Page33]

Hi Cristy. My cancellation policy was changed to 30 days. The 60 day button is gone. I have never had a cancellation nor had to refuse a cancellation because of my policy. How can I keep the 60 day policy in effect. Thank you, Page

[Bhumika]

Hi @Page33 , I came across your comment and wanted to reach out for support in this regards. Have you also tried reaching out to the Customer Support team to receive further guidance on this one? If not, please keep me posted and I'll be sure to share your concern with the appropriate team if possible on my end.

In the meantime, did you get a chance to explore the recent upgrades? We'd love to hear if you had any questions specifically related to the recent updates!

[Page33]

Customer Service is not able to do anything. And it seems you have different cancellation policies available to everybody. I am in a Facebook group and everybody has posted their super strict policies and a lot of us have different parameters. Shouldn’t it be the same for everybody?

[Bhumika]

Thanks for sharing @Page33 ! I'll reach out to you through direct messaging to get more information.

[Juan-Y-Mónica0]

Hola... muchas gracias @Christy-schrade. 

Me han gustado mucho las nuevas funciones del centro de mensajería tanto como huésped como anfitriona y súper anfitriona embajadora.

Sin embargo con respecto al emblema dorado del favorito entre huéspedes, es muy inexacto saber qué parámetros y referentes exactamente tiene Airbnb para seleccionar los anuncios con este reconocimiento. Puedo encontrar anuncios similares, en ubicaciones similares y puede tener mejor calificación el que no tiene emblema dorado que el anuncio que sí lo tiene....al igual que anuncios con 5 evaluaciones y ya tienen emblema dorado...entonces hasta el momento, me parece poco objetivo ese reconocimiento para de verdad ser un referente de calidad para elegir un alojamiento como huésped . Igualmente desde mi perspectiva de anfitriona, no existen parámetros claros que pueda tener como meta para tratar de cumplirlos y lograr el emblema dorado. También como super anfitriona embajadora , no encuentro cómo explicar a mis nuevos anfitriones cómo pueden enfocarse para conseguir este emblema dorado, pues de nuevo, no hay parámetros tangibles para ésto, como por ejemplo los parámetros y metas para lograr ser super anfitriones , que pueden ser explicados con claridad. 

Entonces agradecería poder saber claramente cuáles son los parámetros tangibles para obtener esta categoría de favoritos entre huéspedes con emblema dorado. 

English Translation : 

Hello... thank you very much @Christy-schrade.

I have really liked the new features of the messaging center both as a guest and as a host and super host ambassador.

However, regarding the golden favorite badge among guests, it is very inaccurate to know what parameters and references exactly Airbnb uses to select listings with this recognition. I can find similar listings, in similar locations, and the one without the golden badge may have a better rating than the one that does have it... as well as listings with 5 reviews already having a golden badge... so far, it seems to me that this recognition is not objective enough to truly be a quality benchmark for choosing accommodation as a guest. Also, from my perspective as a host, there are no clear parameters that I can aim to meet to try and earn the golden badge. Also, as a super host ambassador, I find it hard to explain to my new hosts how they can focus on achieving this golden badge, because again, there are no tangible parameters for this, unlike the parameters and goals for becoming super hosts, which can be clearly explained.

So I would appreciate being able to clearly know what the tangible parameters are to obtain this category of favourites among guests with a golden badge.

[Bhumika]

Hola @Juan-Y-Mónica0 ,

Muchas gracias por participar en este hilo y compartir sus comentarios y preguntas, los cuales seguramente ayudarán a muchos anfitriones a comprender mejor el nuevo aspecto destacado de los anuncios.

¿Han explorado las actualizaciones en el panel de ingresos y la pestaña de anuncios? No duden en compartir sus comentarios o cualquier otra pregunta que puedan tener.

English Translation : 

Hello Juan and Monica,

Thank you so much for participating in this thread and sharing your comments and questions, which will surely help many Hosts gain a better understanding of the new listing highlights.

Have you explored the updates in the Earnings Dashboard and the Listings tab? Please feel free to share your comments or any other questions you might have.

[Mariann4]

1. Why are the categories still so horribly set up? Why are waterfront properties located under "Farm Stays"?

2. Why is there no basic "Waterfront" category? You have Beach Front and Lake Front. People with ponds, creeks or rivers have no waterfront category. Not all water has a beach. And there are numerous bodies of water that aren't accurately described as "lakes".

3. When a guest is looking for a property in one location, why does a location in a completely different state or country 100 miles away/160 km away show up while a local listing doesn't even show up on the 15 page limit? Guests don't want places 100 miles away from their destination.

 

I've attached a screenshot to show how bad the search results are. Se below for comments about the screenshot.

 

Example

[Mariann4]

I would like for Airbnb be more specific about how the algorithm allocates badges like Guest Favourite, top 5%, top 10% etc.  What we see in the search results does not make sense.

Airbnb said that 'generally' listings would need to have a 4.9*+ rating to be a Guest Favourite, but we see a large number that are lower than that, i.e. one quarter, or maybe even one third, of the ones that show up on the first pages when we do a search. We have recently seen listings with ratings as low as 4.71* with some pretty hit and miss reviews have the badge of Guest Favourite.

Now we see listings with top 5% that have lower ratings than some that are listed as top 10% or that don't have any of these badges at all. How is this possible?!

For both these schemes, Guest Favourite and Top 10/5/1, Airbnb mentioned host cancellations and guest reported quality issues. What does this mean?
Let's see some numbers, some timescales, some specifics. Does it take into account these factors from the creation of the listing, or does the slate get wiped clean at some point? Does it factor in guest reported issues where CS agreed that the host was actually in the right, and the guest was making it up? Does it take into account cancellations that were made under extenuating circumstances?

Recently a host told about their listing being suspended because they had received a 3* review, but the screenshot they posted of the message she received from Airbnb about the suspension also showed listed host cancellations from last year. When asked about these, they explained that those cancellations were due to a structural problem at the house and that they had spoken to CS at the time, cancelled under extenuating circumstances and was not fined. Yet now, the algorithm is holding those cancellations against them.
Is this going to be the case? Extinuating circumstances counts towards being suspended?

 

If Airbnb is going to rely so much on AI, then you need to fine tune it, listen to hosts and fix the glitches that can have a major impact on our livelihoods

[Mariann4]

Why did Airbnb remove the section "review needed"?

Why does the end of the review process STILL go to a landing page for referring new hosts, and not back to the inbox?

[Mariann4]

When will Airbnb fix the default setting of "one week any time" when searching for a place to stay?

 

When you go searching for a place you have to set exact dates for search. Oooor you can search for an area and the default search will be "one week" any time in that area. That exludes me from search results since I have 5 night max.

Or you can search for "weekend" any time. Then you have to have availability on a Friday through Sunday to be visible in search.

A lot of people search an area before they decide to go. They look at places in the area. If they like some they check availability as the next step. Before you could search an area and get all listings there. Now you get only listings that are available for a full week any time the next year or two... Leaves out a lot of places that you might want to visit for a couple of nights. And if you change to "weekend" you don't get the places that are available Mon-Wed or Tue-Fri.

 

Hosts have asked for this default setting to be removed since it was put in.

Why is it not fixed yet?

 

You claim this Summer Release was based on host feedback. When in reality it only repair SOME of the wrongdoings from the last releases.

 

Then you spend millions on icons... Why spend millions on something not needed when there's tons of problems to fix and correct to begin with?

I want my service fee to be spent on the platform. Not on fancy flashy blingbling when the platform is severly flawed.

[Mariann4]

When guests give reviews they are told a 4* is a "good" review. If a host receive a 4* they risk suspension because it's a bad review.

This kind of marketing and set of rules are illegal in most countries. When will this illegal practice be discontinued?

[Sussy0]

I feel your frustration, I’ve an ambassador and leader and hosting for 9 years with Airbnb, if a guest lies in their review, it doesn’t go against any review policy but my review points go down significantly, in order to go back up it needs a lot more than the 1 “5 stars” it took to go down, I got the same “risk of suspension” message, when reaching out to costumer service to explain my case, I was not able to speak with someone who’s native language was English in order to agree on the fundamental concept of “accuracy”, I had very high hopes to this new upgrades regarding the reviews system, thinking that it will be more fair, I don’t understand why is there an “overall” if there is a breakdown already, and why lying isn’t punishable, there are a lot of guests trying to scam the system to get free rentals. 
A combination of the new review system, fair rules for both guests and hosts and more supportive costumer service would make a huge difference (the guest is not always right) maybe if they pay a deposit like in other platforms they would take better care of our properties. 

[Dandara3]

Olá, @Christy-Schrader!

Primeiramente, gostaria de parabenizar a todos envolvidos pelo excelente trabalho no lançamento dos novos recursos deste verão, especialmente o painel de ganhos expandido, que está muito bem estruturado e oferece uma visão clara dos rendimentos.

Tenho uma pergunta sobre uma das novidades: no que diz respeito à parte de ícones, eles vieram para ficar, ou seja, teremos sempre oportunidades de tentar participar de experiências únicas como as atualmente listadas? Há planos para expandir essas oportunidades para outros países? 

Obrigada por permitir este espaço de diálogo. Estou ansiosa por mais inovações! 

English Translation : 

Hello, @Christy-Schrader!
First, I would like to congratulate everyone involved for the excellent work on the launch of the new features this summer, especially the expanded earnings dashboard, which is very well structured and provides a clear view of earnings.
I have a question about one of the new features: regarding the icons, are they here to stay, meaning will we always have opportunities to try participating in unique experiences like those currently listed? Are there plans to expand these opportunities to other countries?
Thank you for allowing this space for dialogue. I'm looking forward to more innovations!

[Sergi]

Oi @Dandara3 , muito obrigado por enviar essa pergunta sobre os ícones.

Que bom que você perguntou isso! Você tem alguma outra pergunta sobre os últimos lançamentos?

Um grande abraço.

Sergi

English Translation: 

Hi @Dandara3  thank you so much for sending over these questions about the icons.

It's great that you asked that!  Do you have any other questions about the latest release that you would like to ask?

All the best!

[Dandara3]

Oi Sergi! Isso é tudo. Obrigada pela oportunidade. 

English Translation:  

Hi Sergi! That's all. Thank you for the opportunity.