Hi everyone,
Thank you for your thoughtful questions and ...
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Hi everyone,
Thank you for your thoughtful questions and comments about the 2024 Winter Release. I enjoyed learning what y...
Latest reply
Hi Host Community,
We hope you all are having a wonderful week. My name is Christy Schrader, and I’m the Director of Community Engagement at Airbnb. I’m also a proud Co-Host in beautiful San Francisco. I’d like to welcome you to our official Host Q&A for the 2024 Summer Release!
On May 1, Airbnb CEO Brian Chesky announced upgrades that will help you simplify communication with your guests, get a better look at your earnings, reorder your photo tour and provide more information on who you’re hosting. Brian also announced better ways to travel together and the extraordinary new experience of Icons.
We invite you to share your questions about these new features in this thread until Friday, May 10th. Our team will compile the top questions, and I will come back to you with answers by the end of the month.
We’re excited to hear your reactions to the latest updates and any questions you may have! Thank you for being such an important part of the Airbnb Community.
Warmly,
Christy
👉 Q&A Guidelines:
🇫🇷 Lisez ce message en français:
Bonjour,
Nous espérons que vous passez une excellente semaine. Je m'appelle Christy Schrader et je suis directrice de l'engagement de la communauté d'Airbnb. Je suis également fière d'être co-hôte dans la magnifique ville de San Francisco. J'aimerais vous souhaiter la bienvenue à notre session de questions-réponses officielle pour l'édition été 2024 !
Le 1er mai, le président d'Airbnb, Brian Chesky, a annoncé des nouveautés qui vous aideront à simplifier la communication avec vos voyageurs, à obtenir un meilleur aperçu de vos revenus, à réorganiser votre visite photo et à en savoir plus sur les voyageurs que vous accueillez. Brian a également annoncé de meilleures façons de voyager en groupe ainsi que la nouvelle catégorie d'annonces Iconiques.
Nous vous invitons à envoyer vos questions au sujet de ces nouvelles fonctionnalités dans ce fil de discussion jusqu'au vendredi 10 mai. Notre équipe compilera les questions les plus fréquentes et vous apportera des réponses d'ici la fin du mois.
N'hésitez pas à nous faire part de vos réactions et de vos questions quant aux nouveautés ! Merci de jouer un rôle aussi important au sein de la communauté Airbnb.
Cordialement,
Christy
👉 Merci de suivre les règles de la séance de questions-réponses ci-dessous :
🇮🇹 Leggi questa discussione in italiano:
Ciao!
Mi auguro che stiate trascorrendo una splendida settimana. Mi chiamo Christy Schrader, faccio parte del team Community Engagement di Airbnb e sono anche una fiera co-host nella splendida San Francisco. Desidero darvi il benvenuto alla sessione ufficiale di domande e risposte per gli host relativa alla nostra 2024 Summer Release!
Il 1° maggio, il nostro CEO, Brian Chesky, ha annunciato degli aggiornamenti che vi aiuteranno a semplificare la comunicazione con gli ospiti, ad analizzare meglio i vostri guadagni, a ottimizzare il tour fotografico e a ottenere maggiori informazioni sulle persone che accogliete. Non solo, Brian ha anticipato anche delle novità relative ai viaggi di gruppo e il lancio della straordinaria categoria Icone.
Vi invitiamo a condividere in questo thread eventuali domande su queste nuove funzionalità. Avrete tempo fino a venerdì 10 maggio. Il nostro team raccoglierà le domande più rilevanti ed io provvederò a fornirvi le risposte entro la fine del mese.
Dunque, che aspettate? Fateci sapere cosa pensate degli ultimi aggiornamenti e inoltrateci le vostre domande! Grazie di essere parte della nostra community. Siete il nostro fiore all'occhiello!
A presto,
Christy
👉 Assicurati di seguire le seguenti linee guida per la sessione di domande e risposte:
🇪🇸 🇲🇽 🇦🇷 🇨🇴 🇨🇱 🇵🇪 🇨🇺 Lee este hilo en Español:
¡Hola, anfitriones!
Esperamos que estéis teniendo una semana fantástica. Me llamo Christy Schrader y soy la directora de Community Engagement en Airbnb. También tengo la suerte de ser coanfitriona en la preciosa San Francisco. ¡Os damos la bienvenida a nuestra ronda de preguntas y respuestas oficial sobre el lanzamiento de verano del 2024!
El 1 de mayo, Brian Chesky, el director ejecutivo de Airbnb, anunció un conjunto de novedades que os permitirán analizar mejor lo que ganáis, organizar vuestro recorrido fotográfico y disponer de más información sobre las personas a las que vais a hospedar, además de facilitaros la comunicación con los huéspedes. Brian también presentó algunas mejoras para los viajes en grupo y una nueva categoría de experiencias extraordinarias: Iconos.
Os invitamos a que compartáis las preguntas que queráis sobre las nuevas funciones en este hilo de aquí al viernes 10 de mayo. Nuestro equipo recopilará las más populares y os responderé a finales de mes.
¡Estamos deseando saber qué os han parecido las novedades y cuáles son vuestras dudas para aclarároslas! Gracias por ser una pieza esencial de la comunidad de Airbnb.
Un saludo,
Christy
👉Ten en cuenta estas pautas cuando vayas a formular tus preguntas:
🇧🇷 🇵🇹 Leia este tópico Portuguese:
Olá, anfitriões!
Esperamos que todos estejam tendo uma semana maravilhosa. Meu nome é Christy Schrader e sou diretora de Engajamento da Comunidade no Airbnb. Também tenho orgulho de ser coanfitriã na bela cidade de São Francisco. Quero dar a vocês as boas-vindas a nossa sessão oficial de perguntas e respostas para anfitriões sobre a edição de maio de 2024!
Em 1º de maio, o CEO do Airbnb, Brian Chesky, anunciou melhorias que ajudarão você a simplificar a comunicação com os hóspedes, visualizar melhor os ganhos, reorganizar o tour por fotos e ter mais informações sobre quem você está hospedando. Brian também anunciou melhorias para as viagens em grupo e os Icônicos, uma nova categoria de experiências extraordinárias.
Convidamos você para compartilhar suas dúvidas sobre esses novos recursos nesta conversa até sexta-feira, 10 de maio. Nossa equipe irá reunir as principais perguntas e eu retornarei com as respostas até o final do mês.
Queremos saber o que vocês acharam das últimas novidades e quais são suas dúvidas! Agradecemos a vocês por serem uma parte tão importante da comunidade do Airbnb.
Cordialmente,
Christy
👉 Não se esqueça de seguir as seguintes diretrizes para as perguntas e respostas:
🇩🇪 Lies diesen Beitrag auf Deutsch:
Liebe Gastgeber:innen,
ich hoffe, ihr habt alle eine tolle Woche. Mein Name ist Christy Schrader und ich bin Director of Community Engagement bei Airbnb. Außerdem bin ich stolze Co-Gastgeberin im schönen San Francisco. Ich möchte euch zu unserem offiziellen Q&A für Gastgeber:innen begrüßen, bei dem wir eure Fragen zum Sommer-Update 2024 beantworten werden.
Am 1. Mai kündigte Brian Chesky, CEO von Airbnb, Upgrades an, die euch helfen werden, die Kommunikation mit Gästen zu erleichtern, einen besseren Überblick über eure Einkünfte zu erhalten, euren Fotorundgang neu anzuordnen und bereits im Vorfeld mehr über eure Gäste zu erfahren. In seiner Präsentation gab Brian zudem neue Optionen für Gruppenreisen bekannt und stellte die neue Kategorie „Ikonen“ für ganz besondere Erlebnisse vor.
Bis Freitag, den 10. Mai, könnt ihr in diesem Thread eure Fragen zu diesen neuen Features stellen. Unser Team wird die Top-Fragen zusammenstellen, und ich werde mit euch bis Ende des Monats die Antworten teilen.
Wir freuen uns auf eure Fragen und Reaktionen auf die neuesten Updates. Danke, dass ihr so ein wichtiger Teil der Airbnb-Community seid.
Herzliche Grüße
Christy
👉 Bitte beachtet die folgenden Richtlinien für die Fragerunde:
🇳🇱 Lees dit artikel in het Nederlands:
Dag allemaal,
Hopelijk alles goed met jullie. Mijn naam is Christy Schrader en ik ben Director of Community Engagement bij Airbnb. Daarnaast ben ik co-host in het prachtige San Francisco. Van harte welkom bij onze officiële Q&A voor Airbnb 2024: nieuw deze zomer.
Op 1 mei heeft de CEO van Airbnb, Brian Chesky, allerlei nieuwe functies aangekondigd, bijvoorbeeld om de communicatie met je gasten makkelijker te maken en je meer inzicht te geven in je inkomsten. Verder kun je voortaan je fotorondleiding anders indelen en vooraf meer te weten komen over je gasten. Brian presenteerde ook verbeteringen voor mensen die samen reizen, en nog een andere bijzondere nieuwigheid: Iconen.
Heb je vragen over deze nieuwe functies? Stel ze dan hier (wel graag uiterlijk vrijdag 10 mei). Ons team zal de meest populaire vragen verzamelen en tegen het einde van de maand zal ik bij jullie terug komen met de antwoorden.
We zijn benieuwd wat je van de updates vindt. En aarzel vooral niet als je vragen hebt. Bedankt voor je bijdrage aan de Airbnb-community.
Hartelijke groet,
Christy
👉 Houd rekening met de volgende richtlijnen voor de Q&A sessie:
Thank you for sharing this opportunity to provide feedback. I too as some other hosts have mentioned am very curious about the parameters of the top 1,5,10% trophy. The rankings do seem all over the place when you look at listings in a specific area. My listing has one of the highest ratings for my area, 260 plus 5 star reviews, and fell into top 5% whereas other listings with lower star ratings and less intention fell into top 1%. Clarification on what helps move a listing up or what has bumped a listing down would be so very helpful if we as hosts want to improve.
If guests see a less desirable listing with a higher percentage are they going to wonder why a listing that looks amazing and has wonderful reviews is at a lower percentage? Building trust in that trophy is important for both guests and hosts.
Hi @Heather990 ,
Thank you for asking this question and it will be very useful to clarify the criteria for the top 1%, 5% and 10% trophy.
Do you have any other questions you'd like to ask about the new updates?
Quincy
Olá @Christy-Schrader !
Eu gostei das novidades , principalmente da facilidade em alternar as abas -> "Vou viajar/ Vou hospedar ".
O painel de ganhos está excelente !
Eu gostaria de perguntar se poderia ser considerado " opcional " para os anfitriões , o chat permanecer somente com o hóspede principal ou com todos os convidados na reserva ?
Pode ser estressante para o anfitrião , a comunicação com todos os convidados da reserva, pois podem entrar perguntas repetidas e solicitações diversas .
Se ocorrer um excesso de mensagens sem o pronto atendimento , você não acha que o anfitrião poderá ser mal avaliado em comunicação ?
Agradeço a oportunidade de realizar uma pergunta !
English Translation :
Hello @Christy-Schrader!
I liked the updates, especially the ease of switching between the tabs -> "I'm traveling/I'm hosting."
The earnings panel is excellent!
I would like to ask if it could be considered "optional" for hosts to only have the chat with the main guest or with all the guests in the booking?
It can be stressful for the host to communicate with all the guests in the booking, as there can be repeated questions and various requests.
If there is an excess of messages without prompt responses, don't you think the host could be poorly rated in communication?
Thank you for the opportunity to ask a question!
Oi @Beatriz98,
muito obrigado por fazer essa pergunta em relação às novas ferramentas do chat e creio que será muito útil para entender como funcionarão as novas funcionalidades com os convidados da reserva.
Você tem mais alguma pergunta que gostaria de fazer?
Um grande abraço.
English Translation :
Hi @Beatriz98 ,
thank you very much for asking this question regarding the new chat tools and I think it will be very useful to understand how the new features will work with the guests of the reservation.
Do you have any other questions you'd like to ask?
Thank you.
Não tenho mais perguntas.
Obrigada @Sergi !
English translation:
No more questions.
Thank you @Sergi !
Thank you for the opportunity for early access and a chance to further comment here.
Please, just a quick comment.
Under the message thread you use the language “Booker” and I wonder if we could change that to a more personal name as everyone sees this label.
Suggestions “Lead Guest”, “Main Guest” “Lead traveller” “Organizer”
Maybe others will offer some suggestions as well.
Thanks
Jennifer
Ps… more emojis to choose from as well please 🙂
Thank you very much @Jennifer3225 for sharing this great feedback and for your question!
Did you get a chance to explore any other recent upgrades? Do you have any other question related to other upgrades?
Quincy
Well Hello @Quincy and thank you again @Christy-Schrader for the opportunity to share.
The remainder of the improvements are good and certainly forward thinking.
Absolutely, the new trajectory is exciting and will draw new excitement to the platform, for which I am so thankful. So creative and an amazing way to capture the trends of the world around us. Well done. I also am in love with the new commercials. They are so amazing and hit true to the value to the traveler to choose Airbnb. I think while not showcased in the launch, they are still a part of the launch and are so fun to watch. Shout out to the creators! For those who have not seen them because of streaming platforms and country regulations, perhaps you could show one in your upcoming presentation.
In keeping with the theme of the upgrades.. What is next?
Perhaps we can take time to solve the behind the scenes of the platform that can cause frustration for the traveler and the host. A release to clean up the nuts and bolts so to speak... maybe even call it the "Behind the Scenes Release" and speak to the audience of hosts and guests who may have experienced frustrations on the platform, to get them to try Airbnb again.
Looking forward to your meet up @Christy-Schrader
PS.... Would you mind addressing who can and cannot apply to be a part of the ICON program? Sometimes we all don't read the fine print.
Muchas gracias por esta oportunidad, en lo personal he disfrutado cada mejora hecha en la plataforma. Realmente son geniales y utiles, especialmente el Reporte de Ingresos.
Mi pregunta sería, eventualmente y con el tiempo notaremos un incremento en la actividad en nuestra sección de Mensajes, Cómo funcionarán las Evaluaciones en los casos en donde tengamos un grupo de varios huéspedes en la misma reservación?
Saludos
Mauricio
English translation:
Thank you very much for this opportunity, I have personally enjoyed every improvement made to the platform. They really are great and useful, especially the Income Report.
My question would be, eventually and over time we will notice an increase in activity in our Messages section, how will the Reviews work in cases where we have a group of several guests on the same reservation?
Regards
Mauricio
Muchas gracias @Mauricio467 por tu pregunta la cual será de mucha ayuda para entender cómo funcionarán las evaluaciones en grupos.
¿Hay alguna pregunta más sobre las novedades que creas necesite ser clarificada?
Te mando un fuerte saludo.
English translation:
"Thank you very much Mauricio for your question which will be very helpful in understanding how reviews will work with the groups.
Are there any further questions about the new updates that you think need to be clarified?
I send you my best regards."
Hello from Japan!🇯🇵
This update is visually very colorful and fun!
I didn't realize how much easier it would be to communicate with guests with the emoji feature.
Now, a must-have feature about us Japanese, the translation function. Our language is niche, but we need a little more accuracy.
I also feel that the translation on/off function is a bit of a bad idea as it now takes one step.
With niche language to niche language, I have to use an external translation app as well to check and reply many times. It's inconvenient and adds to the hassle.
It would be great if this feature could be corrected😊
Bonjour
1__Pour ma part je suis très habituée à la nouvelle approche de l’application Airbnb.
Que cela soit celle de l’ordinateur, ou celle du téléphone.
Elles se ressemblent beaucoup plus qu’avant.
Cela en facilite l’usage.
2__ Pour les nouveaux Hôte
j’ai l’impression que ce n’est pas du tout simple pour eux, vu le nombre de questions qu’ils posent.
Pour en avoir une idée claire, je vous propose d’aller voir les messages échangés entre ambassadeurs et futurs nouveaux Hôte.
En tant qu’ambassadeur :
- Je mets en avant l’usage des « Ressources » à partir de l’ordinateur et non du téléphone
- Je suis obligée d’expliquer comment on peut apporter des » Modifications et Adjonctions » à partir de l’annonce et du calendrier.
Merci de m’avoir lue.
Cécile MÉRIC
English Translation:
Good morning
1__For my part, I am very used to the new approach of the Airbnb application. Whether that of the computer, or that of the telephone.
They look a lot more alike than before.
This makes it easier to use.
2__ For new Hosts I have the impression that it’s not at all easy for them, given the number of questions they ask.
To get a clear idea, I suggest you look at the messages exchanged between ambassadors and future new Hosts.
As an ambassador:
- I highlight the use of “Resources” from the computer and not the phone
- I am obliged to explain how we can provide » Modifications and Additions » from the announcement and the calendar.
Thank you for reading me.
Bonjour @Cécile0 ,
Un grand merci à vous pour ces remarques.
Avez-vous des questions pour nous concernant l'Édition d'été 2024 d'Airbnb pour Christy?
Bonne après-midi,
Sergi
English Translation:
Hello @Cécile0
A big thank you for those remarks.
Do you have any questions for us about the Airbnb Summer Release 2024 for Christy? Good afternoon,
Sergi.
Thank you @Paula for the invitation to this thread. I have 2 questions, please.
1. I have 2 properties in Mexico, one is now a Top 10% which I am very excited about. But I only see the designation if I am on the airbnb.mx site. I do not see the designation if I am on the airbnb.com site. It does show in the app in Host status.
So my question is, is this only applicable in the home country of the property? Is it not visible to international guests searching? This area is very popular within Mexico, but we also get a lot of US and Canadian tourists as well.
2. On March 27, I entered a request on the Elevate page to correct categories for my properties to add Beachfront, which is a big search filter. The category was added within 2 days but then was removed sometime later. However, they left the request in Pending status so I cannot do anything further on the page. Customer Support tells me there is no way to contact that team. Is there any way to get that request completed please?
Thank you for this opportunity.