[Closed] 2024 Winter Release Q&A with Airbnb’s Christy Schrader

[Christy-Schrader]

Hi host community, 

My name is Christy Schrader, and I’m the Director of Community Engagement at Airbnb. I’m excited to welcome you to the 2024 Winter Release Q&A.

Airbnb announced upgrades today to help you host. It’ll be easier to find a co-host, earn money as a co-host, get valuable insights into your earnings, and communicate more efficiently with guests. We also announced a more personalized app for guests that includes new search features.

We look forward to hearing your feedback on the latest upgrades. Please share your questions in this thread by October 22. I’ll share answers to the top questions in a couple weeks.

Thank you for being such an important part of the Airbnb community.

Warmly,

Christy

👉 Q&A Guidelines:

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• Remain respectful in your interactions with other hosts and the Airbnb team. Let's ensure our communications remain meaningful and constructive. 
• Keep your questions focused on the 2024 Winter Release and provide relevant feedback on the topic.
• Use the comment section to ask questions related to the release and the like button to upvote a question that you would like to see addressed.
• Be as clear as possible, describe what you want to know and why you think it’s relevant for our Host Community. 
• All questions will be reviewed. We’ll prioritize the most relevant and popular questions..
• Do not use this thread to escalate specific matters affecting your account. Please start a new thread if you need help with something specific to you.
• We reserve the right to remove replies that do not follow the above guidelines.
• We will do our best to ensure that critical concerns about the latest release are addressed.

 🇫🇷 Lisez ce message en français:

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Chers hôtes, 

Je suis Christy Schrader, directrice de l'engagement de la communauté d'Airbnb. J'ai hâte de vous accueillir pour notre séance de questions-réponses sur l'édition hiver 2024 Airbnb.

Aujourd'hui, Airbnb a annoncé des nouveautés qui vont simplifier vos activités. Trouver des co-hôtes, gagner de l'argent en tant que co-hôte, obtenir de précieuses informations sur vos revenus, ou encore communiquer plus efficacement avec les voyageurs... Tout cela va devenir bien plus facile. Nous avons également annoncé une application plus personnalisée pour les voyageurs, qui comprend de nouvelles fonctionnalités de recherche.

Nous attendons avec impatience vos commentaires sur ces dernières nouveautés. N'hésitez pas à nous faire part de vos questions dans ce fil de discussion avant le 22 octobre. J'apporterai des réponses dans quelques semaines aux questions qui seront revenues le plus souvent.

Merci de jouer un rôle aussi important au sein de la communauté Airbnb.

Cordialement,

Christy

👉 Veillez à suivre les consignes de la séance de questions-réponses ci-dessous :

• Faites preuve de respect lors de vos interactions avec d'autres hôtes et l'équipe Airbnb. Les échanges doivent rester pertinents et constructifs. 
• Vos questions doivent concerner les nouveautés de l'édition hiver 2024 Airbnb et contenir des remarques pertinentes à leur sujet.
• Utilisez la section des commentaires pour poser des questions liées à la nouvelle édition et le bouton J'aime si vous voulez voter pour une question que vous souhaitez voir abordée.
• Faites preuve de clarté, précisez ce que vous souhaitez savoir et en quoi votre question intéresse la communauté d'hôtes. 
• Toutes les questions seront examinées. Nous donnerons la priorité aux questions les plus pertinentes et les plus populaires.
• N'utilisez pas ce fil de discussion pour signaler des problèmes spécifiques affectant votre compte. Commencez un nouveau fil de discussion si vous avez besoin d'aide sur un sujet qui vous est propre.
• Nous nous réservons le droit de supprimer les questions et commentaires qui ne respectent pas les consignes ci-dessus.
• Nous ferons tout notre possible pour répondre aux préoccupations majeures concernant la dernière version. 

 🇮🇹 Leggi questa discussione in italiano:

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Un saluto a tutta la community di host! 

Mi chiamo Christy Schrader, lavoro come Director of Community Engagement per Airbnb. Sono felice di darvi il benvenuto alla sessione di domande e risposte sulla 2024 Winter Release.

Airbnb oggi ha annunciato delle novità che vi aiuteranno nell'attività di host. Ora vi risulterà più facile trovare un co-host, guadagnare svolgendo tale ruolo, ottenere informazioni preziose sui vostri guadagni e comunicare in modo più efficiente con gli ospiti. Abbiamo anche annunciato un'app più personalizzata per gli ospiti che include nuove funzionalità di ricerca.

Non vediamo l'ora di ricevere il vostro feedback sugli ultimi aggiornamenti. Vi invitiamo a porre le vostre domande in questa conversazione entro il 22 ottobre. Risponderò a quelle più comuni entro un paio di settimane.

Grazie di essere parte della nostra community. Siete il nostro fiore all'occhiello!

A presto,

Christy

👉 Assicuratevi di rispettare le linee guida sulla sessione di domande e risposte qui di seguito:

• Adottate un comportamento rispettoso nelle interazioni con altri host e con il team di Airbnb. Impegniamoci affinché le nostre comunicazioni rimangano importanti e costruttive. 
• Ponete solo domande relative alla 2024 Winter Release e fornite feedback pertinenti all'argomento.
• Per farlo, usate la sezione dei commenti; se è già stata pubblicata una domanda di vostro interesse, comunicatecelo assegnandole un Mi piace.
• Siate chiari il più possibile, descrivete cosa volete sapere e perché ritenete che sia rilevante per la community di host. 
• Il nostro team esaminerà tutte le domande e darà priorità a quelle più pertinenti e popolari.
• Non utilizzate questa conversazione per segnalare questioni che riguardano espressamente i vostri account. Iniziate una nuova conversazione se avete bisogno di aiuto per qualcosa di specifico per voi.
• Ci riserviamo il diritto di rimuovere le risposte che non rispetteranno le linee guida di cui sopra.
• Faremo del nostro meglio per assicurarci di rispondere a tutti i dubbi più importanti sull'ultima release. 

🇪🇸 🇲🇽 🇦🇷  🇨🇴 🇨🇱 🇵🇪 🇨🇺 Lee este hilo en Español:

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Hola, comunidad de anfitriones: 

Me llamo Christy Schrader y soy la directora de Community Engagement en Airbnb. Hemos organizado una ronda de preguntas y respuestas sobre el lanzamiento de invierno del 2024 y me encantaría que participaras.

Airbnb ha anunciado hoy algunas novedades para ayudarte a hospedar. Ahora, te resultará aún más sencillo ganar dinero como coanfitrión, encontrar uno, consultar información importante sobre tus ingresos y comunicarte de manera más eficiente con los huéspedes. También hemos presentado opciones más personalizadas para los huéspedes en la aplicación que incluyen nuevas funciones de búsqueda.

Nos encantaría saber lo que piensas sobre estos cambios. Puedes dejarnos las dudas que te surjan en este hilo antes del 22 de octubre. En dos semanas, responderé a las principales preguntas.

Gracias por ser una pieza esencial de la comunidad de Airbnb.

Un saludo,

Christy

👉Ten en cuenta estas pautas cuando vayas a formular tus preguntas: 

• Trata con respeto al resto de anfitriones y al equipo de Airbnb. Utiliza un tono constructivo y habla sobre temas que sean relevantes. 
• Céntrate en plantear las dudas que tengas sobre el lanzamiento de invierno del 2024 y en dar tu opinión al respecto.
• Puedes utilizar la sección de comentarios para preguntar todo lo que quieras sobre las mejoras que hemos presentado y el botón Me gusta para votar las dudas que quieres que resolvamos.
• Procura que tus comentarios sean claros, describe lo que quieres saber y explica por qué crees que es importante para nuestra comunidad de anfitriones. 
• Revisaremos todas las preguntas y daremos prioridad a las más relevantes y populares.
• No utilices este hilo para hablar de problemas relacionados con tu cuenta. Empieza uno nuevo si necesitas ayuda con alguna cuestión que solo te afecte a ti.
• Nos reservamos el derecho de eliminar los comentarios que no se ajusten a estas pautas.
• Haremos todo lo posible por resolver las dudas más importantes sobre el último lanzamiento.

🇧🇷 🇵🇹 Leia este tópico Portuguese: 

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Olá, comunidade de anfitriões, 

Meu nome é Christy Schrader e sou diretora de Engajamento da Comunidade no Airbnb. Estou muito feliz em receber você na sessão de perguntas e respostas sobre a edição de outubro de 2024.

Hoje, o Airbnb anunciou várias novidades para ajudar você a receber hóspedes. Será mais fácil encontrar um coanfitrião, ganhar dinheiro como coanfitrião, obter informações valiosas sobre seus ganhos e se comunicar de forma mais eficiente com os hóspedes. Também anunciamos um aplicativo mais personalizado para os hóspedes, que inclui novos recursos de busca.

Aguardamos seu feedback sobre as atualizações mais recentes. Compartilhe suas dúvidas nesta conversa até 22 de outubro. Compartilharei as respostas para as principais perguntas em algumas semanas.

Agradecemos a vocês por serem uma parte tão importante da comunidade do Airbnb.

Cordialmente,

Christy

👉 Siga estas orientações ao elaborar perguntas:

• Mantenha o respeito nas suas interações com outros anfitriões e com a equipe do Airbnb. Use um tom construtivo e aborde temas relevantes. 
• Concentre-se nas novidades da edição de outubro de 2024 e forneça feedback relevante sobre o assunto.
• Use a seção de comentários para fazer perguntas relacionadas à Edição de maio e o botão de curtir para votar nas perguntas que você quer que respondamos.
• Faça suas perguntas com clareza: descreva o que você quer saber e por que acha que a informação é relevante para a comunidade de anfitriões. 
• Analisaremos todas as perguntas e priorizaremos as mais relevantes e populares.
• Não use esta conversa para encaminhar assuntos específicos que afetam sua conta. Inicie um novo tópico se você precisar de ajuda com algo específico para você.
• Nós nos reservamos o direito de remover conteúdo que não siga essas diretrizes.
• Faremos o possível para esclarecer as dúvidas mais importantes sobre a versão mais recente.

🇩🇪 Lies diesen Beitrag auf Deutsch: 

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Hallo liebe Gastgeberinnen und Gastgeber, 

mein Name ist Christy Schrader. Ich bin Director of Community Engagement bei Airbnb. Ich freue mich sehr, euch angesichts des Winter-Updates 2024 Frage und Antwort stehen zu dürfen.

Airbnb hat einige Neuerungen angekündigt, die euch beim Gastgeben zusätzlich unterstützen sollen. Ab sofort ist es einfacher, Co‑Gastgeber:innen zu finden, euch selbst als Co‑Gastgeber:innen etwas dazuzuverdienen, wertvolle Einblicke in eure Einkünfte zu erhalten und effizienter mit euren Gästen zu kommunizieren. Außerdem haben wir die App für Gäste noch weiter personalisiert und neue Suchfunktionen eingeführt.

Wir freuen uns schon jetzt auf euer Feedback zu den neuesten Upgrades. Bitte teilt eure Fragen bis zum 22. Oktober in diesem Nachrichten-Thread. Ich werde in ein paar Wochen Antworten auf die wichtigsten Fragen geben.

Danke, dass ihr die Airbnb-Community zu dem macht, was sie ist.

Herzliche Grüße

eure Christy

👉 Bitte beachtet die folgenden Regeln für die Fragerunde:

• Geht respektvoll mit anderen Gastgeber:innen und dem Airbnb-Team um. Bitte achtet darauf, dass die Kommunikation themenbezogen und konstruktiv bleibt. 
• Konzentriert euch bei euren Fragen und eurem Feedback auf das Winter-Update 2024.
• Ihr könnt eure Fragen zum Update im Kommentarbereich stellen und über den „Gefällt mir“-Button eure Stimme für eine Frage abgeben, zu der ihr euch eine Antwort wünscht.
• Formuliert euer Anliegen so klar wie möglich, beschreibt genau, was ihr wissen möchtet und warum ihr glaubt, dass eure Frage für unsere Gastgeber:innen-Community relevant ist. 
• Wir prüfen alle Fragen. Wir werden die relevantesten und beliebtesten Fragen priorisieren.
• Bitte verwendet diesen Nachrichtenverlauf nicht, um Angelegenheiten anzusprechen, die sich auf euer Airbnb-Konto beziehen. Bitte erstellt einen neuen Nachrichtenverlauf, wenn ihr in einer bestimmten Angelegenheit Hilfe benötigt. 
• Wir behalten uns das Recht vor, Antworten zu entfernen, die gegen die oben angegebenen Richtlinien verstoßen.
• Wir werden uns nach Kräften bemühen, auch kritische Anmerkungen zum Update zu berücksichtigen.

🇳🇱  Lees dit artikel in het Nederlands:

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Hoi allemaal, 

Mijn naam is Christy Schrader en ik ben de Director of Community Engagement bij Airbnb. Welkom bij de Q&A voor Airbnb 2024: nieuw deze winter.

Airbnb heeft vandaag verbeteringen aangekondigd speciaal voor hosts. Zo wordt het makkelijker om een co-host te vinden, geld te verdienen als co-host, inzicht te krijgen in je inkomsten en efficiënter te communiceren met gasten. Daarnaast hebben we een meer gepersonaliseerde app voor gasten aangekondigd met nieuwe zoekfuncties.

We zijn benieuwd wat je van de verbeteringen vindt. Heb je vragen, stel ze dan vóór 22 oktober onder dit bericht. Over een paar weken kom ik bij jullie terug met antwoorden op de belangrijkste vragen.

Bedankt voor je bijdrage aan de Airbnb-community. 

Hartelijke groet, 

Christy

 👉 Volg de onderstaande richtlijnen voor Q&A's:

• Houd het netjes wanneer je contact hebt met andere hosts en het Airbnb-team. Het is wel zo prettig als alle communicatie zinvol en opbouwend is. 
• Stel alleen vragen over Airbnb 2024: nieuw deze winter en geef relevante feedback over dit onderwerp.
• In het opmerkingengedeelte kun je al je vragen kwijt en met de vind-ik-leuk-knop stem je op de vragen die je graag beantwoord wilt zien.
• Formuleer je vraag zo duidelijk mogelijk. Verwoord wat je precies wilt weten en ook waarom je vraag volgens jou relevant is voor onze community van hosts. 
• We lezen alle vragen. We geven prioriteit aan de meest relevante en populaire vragen.
• Gebruik dit draadje niet voor vragen die specifiek over jouw account gaan. Daarvoor kun je een nieuw draadje openen.
• Wij behouden ons het recht voor om reacties te verwijderen die niet aan de bovenstaande richtlijnen voldoen.
• We gaan ons best doen om op al jullie kritische kanttekeningen over de nieuwe verbeteringen te reageren.

[Jennifer3225]

Hi @Christy-Schrader 

Always wonderful to see you, especially in the CC. Such a powerful tool for engagement. 

Having signed up for the early release of Winter 2024, I am excited about the product and especially in Canada the new set up will help with taxes.

Quick question. In the Year-to-date- summary it shows gross earnings, adjustments, Host service fee and Taxes withheld.

The Taxes withheld is the focus of this question.

How do we know how much tax was withheld?

Does it include any Municipal Accommodation Tax that may have been collected as well? 

If a host collects fees for other amenities such as Ambassador or Services like golf passes etc, are taxes withheld there also? 

Hope we can dive into this. Thank you so much for setting up this platform!!

Jennifer

[Mauricio467]

Wow¡, @Christy-Schrader . Thank you very much, everything seems fantastic.

The new tools overall look like it will allow us to offer better connections with our guest at home and more clarity of information with our revenue reports. The messaging is great and makes the tasks we do every day much easier so that our guests feel in better communication during their stay at home and in general during their travel experience.

I haven´t check all the filters yet, but they seem to me that it will allow us better connection with the guest we are looking for our listing, and the badges allow them to get know us a little better¡.

Happy launch day to all our Community.😊

[Quincy]

Hello @Mauricio467, thank you so much for your reply here for Christy—we're as excited as you are! Please do feel free to share any questions you have regarding the release here with us! 😊

Quincy 

[Megan948]

Hello! I absolutely love the new Co-Host platform, especially when we're showing at top of the list! I also love the new messaging feature, which greatly helps sort and filter messages faster.

Question one: On the Co-Host platform, I noticed that on the Listing setup page, some profiles have the wording, "What they say", while others show how many hosts have been helped. Is there a way to choose which you want to show? Since we've Won a few leads, I would love to show how many people we have helped, but my profile doesn't display that text.

Question two: Will the old co-host profile links no longer work? I've created QR codes with that link and have it on a lot of my marketing material. But today when I searched it, it just took me to the Enter address page to search for a co-host instead of my actual profile. Is there anyway Airbnb could have the old links auto forward to the new profile links?

Thank you for your time! Very excited to be here!

[Alisa321]

Agree! I have biz cards with QR codes, as well. It needs to still go to my main co-hosting page. 

[Bhumika]

Hi @Megan948 , thank you for sharing your question regarding listing set up page. 

For Listing Setup, "helped new hosts" refers to co-hosts who helped manage a host's first stay. The co-host must have had an active eligible co-host permission (full access or messaging and calendar view) on the first check-in date of the listing and this would automatically populate.

Also @Megan948 @Alisa321 , the URL for your old co-host profile will no longer work. Unfortunately we are unable to have it forward to your new profile.

We've also published answers to the popular questions of the Winter Release 👉HERE👈. We’d be delighted if you’d take a look and let us know what you think!

[Alisa321]

It would be really helpful if Airbnb would let us know these things in advance so we don't create print materials that are unusable...waste of money! 

[Samantha102]

So exciting! 

I’d like to know if we will be able to search for ourselves and see how we compare in our area? Like we do when we want to look at comparable properties- I’d like to see where I’m showing up in the list of co-hosts. 

Can we message owners directly? 
Will there be a time that we can list multiple locations? I live in two places and service both areas. 

Why does my profile say I’m a “new host” when I’ve been cohosting since 2017? 

yay! The day has arrived! 

[Samantha102]

Oh whoops Just kidding! I found where I can search and see how I measure up to other cohosts in my area. 

[Bhumika]

Hi @Samantha102 , thanks for letting us know that you found the answer to your question 😉

How are you finding the release so far? 

Do you have additional questions that you'd like to highlight for Christy here? 

[Samantha102]

Yes I’m curious why my profile says I’m a new host when I have been hosting since 2017 

and I’m curious if we will be able to approach homeowners somehow? If they could put themselves in a pool or something that says they’re receptive. 

like- I see homeowners with co-hosts a lot that have really low ratings and I’d love to be able to message the host directly instead of the message also going to their co-host. 

[Bhumika]

Hi @Samantha102 , thanks for highlighting your questions! We've noted them for Christy.

I noticed your Airbnb profile and didn’t see the 'new host' label on your host page. Sharing an image below. Could you clarify where you're seeing it? I'd be happy to help look into it 🌻

Regards,

[Joelle43]

Hello @Bhumika and @Samantha102 

When I read Samantha's post I went onto her profile and saw that there was indeed new host just under her picture and then I saw your post and thought that's strange.  Went back to Samantha's profile and lo and behold it's gone - just says Host! 

Yesterday, in the same place I had NaN* instead of my star rating and today it's gone.  Please don't worry Bhumika,  I haven't been hitting the bottle or smoked a funny cigarette but there are some strange forces around at the moment⚔️

All is well again in Airbnb land🙂

Joëlle

[Maria3662]

Hello Christy 👋🏻

Portugal unfortunately wasn't chosen to be part on the co-host. Do you know when it would be possible for portuguese hosts to participate in the co-host program? We are more than ready 🤎