Details on Airbnb's update to Instant Book settings

Details on Airbnb's update to Instant Book settings

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Updated - 12.12.2022

Hi everyone,

As part of Airbnb’s latest release, we announced that we are expanding identity verification to all booking guests traveling to the top 35 countries and regions on Airbnb*, and that we will plan to expand guest identity verification worldwide in Spring 2023.

 

With this update, Airbnb has made some adjustments to Instant Book settings. 

 

  • In the top 35 countries/regions on Airbnb, the “government-ID required” option has been automatically replaced with the new multi-step identity verification process, and removed as an Instant Book setting. Learn more about Airbnb’s verification process here
  • Hosts outside of the top 35 countries who previously selected the “government-ID required” option can now require Airbnb’s multi-step verification process. Learn more about Airbnb’s verification process here
  • The “Host recommendation required” option has been updated to “good track record,” which only allows guests to book a stay if they’ve had no incidents or negative reviews. Learn more

 

If your building or community requires proof of a government ID, you can ask your guest to provide it by sending them a message through Airbnb. If you have any questions or need more information, check out our Help Center article

 

Thanks, 

Airbnb Community Team

 

*Top 35 countries = Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Mexico, United States (including Puerto Rico), Austria, Belgium, Croatia, Denmark, France, Germany, Great Britain, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Australia, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, South Africa

37 Replies 37
Emilie
Community Manager
Community Manager
London, United Kingdom

Hi all, 

 

Thank you for all your feedback on these recent changes!

 

After reading, collecting and passing on all your comments with the product team, I'm happy to share that the pre-booking message feature will be returned to Instant Booking settings starting today, December 12th. If you'd like to read more about it and share any thoughts or questions you have, please head over to this topic:

 

https://community.withairbnb.com/t5/Airbnb-updates/The-Instant-Book-pre-booking-message-feature-is-r...

 

Thanks, 

 

Emilie

 

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Milena334
Level 2
England, United Kingdom

 

 

These two features below were very helpful to me: 

 

1)The “Host recommendation required” option has been updated to “good track record,” 

 

2) The “pre-booking message required” option has been removed. If you'd like to continue to ask your guest questions at the time of booking, you can use the scheduled message  

 

 

The first to screen people and accept only who i felt comfortable with , now i have already 3  bookings by people with no review whatsoever and i would have liked to decide for each booking.

 

The second was useful for me to ge to know my guests,  prepare the room  and personalise the welcome gift.

 

I send now the same message once the booking is confimed , but rarely people reply to it.

 

 

Did anyone else has asked to reinstate these features?

 

Milena Greenwich London

 

 

Huma0
Level 10
London, United Kingdom

@Milena334 See @Emilie 's response below.

 

Did you definitely have the 'good track record' filter turned on when those three guests without reviews instant booked with you? According to @Emilie , they shouldn't have been able to.

Milena334
Level 2
England, United Kingdom

Yes indeed  @Huma0 i made sure i had the good track record filter on , and i keep having people with no reviews on their first booking able to book directly.

i am so no happy about it 😞 

Huma0
Level 10
London, United Kingdom

@Milena334 

 

Have you tried to contact Airbnb about this? I know it can be painful to deal with CS and I am not convinced that this is actually a glitch, but just in case...

Huma0
Level 10
London, United Kingdom


@Milena334 wrote:

 

 

 

now i have already 3  bookings by people with no review whatsoever 

 

 

 


Ok, that's interesting. I am sure @Emilie said either in this thread or another on the same topic that the 'good track record' meant guests must have at least one review, not just no 'negative' ones. 

 

So, how is it that guests with no reviews were able to instant book with you?

 

@Emilie Please could you clarify this point with some official and documented information from Airbnb because it's causing a lot of confusion.

 

I don't think anyone really knows what 'good track record' means. The wording about it is extremely brief and extremely vague.

Emilie
Community Manager
Community Manager
London, United Kingdom

@Huma0 I was away until today, apologies for the late reply here!

 

The “Good track record” requirement only allows guests who have stayed on Airbnb without incidents or negative reviews, so they need to have a review already.New guests or guests with 0 reviews will not be able to book when you have the “good track record “ requirement on. Guests that have recently broken Airbnb policies—or house rules set by Hosts—don't qualify as having a good track record. 

 

We did note those cases where it seemed this didn’t work as intended and are investigating. 

 

Hope this helps!

 

Emilie

 

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Milena334
Level 2
England, United Kingdom

@Emilie I have checked and double checked my settings and have the ( good track record on) for both listing, 

I have a instant booking next week with someone with 0 reviews made 3 weeks ago.

 

I wouldn't have accepted her , but at the same time I don't want to put my listings on request only. 

 

Upon contacting customer service they told me I can cancel if that made me feel uncomfortable (3 bookings per year max ) without my score being penalized.

 

When do you give your guest the actual address. The address given is a parking garage. Host won’t give actual address until 8am of check in date. That is ridiculous . I don’t feel safe driving three states and have no idea of the address where I am staying. “ For safety? No it’s cover for the host to scam people.

Huma0
Level 10
London, United Kingdom

@Connie479 my guests usually get the full address a while before their stay, but not until 48 hours after booking (not sure if yours was a last minute reservation?) because they could cancel penalty free during that time frame. So, it's a good opportunity for scammers/criminals to get the address details for the listing. That is why Airbnb does not give out the address until after that penalty free cancellation period is over.

 

As for your host, as @Mariann4 says, guests could turn up unexpectedly before the previous guests have checked out (has happened to me), so maybe this particular host has had problems with that in the past and that is why they don't give the address in advance.

 

If there are other things about the listing, the host's behaviour/correspondence etc. that concern you, then maybe you are right to feel wary, but if it's this alone, that doesn't imply that the host is a scammer.

Mariann4
Level 10
Bergen, Norway

No @Connie479 , it's for safety. Hosts experience that people come around when previous guests are still at the property, causing disturbance for guests already staying. Others experience that their properties are getting burglarised. So, no. Giving the address on a certain time is for safety.

That is terrible that people are showing up at the wrong time. The model is flawed because it’s unreasonable to pay thousands of dollars and given a fake address of a parking garage. VRBO gives the address when you pay. Business people who need to plan meeting cannot be left in the dark because others don’t follow the rules. Good luck to you. I appreciate you answering my question.

 

thanks,

 

connie 

Mariann4
Level 10
Bergen, Norway

Sooo... I see Norway is a "winner" in the group of 35 countries to adapt to new mandatory verification system... The info about verification that is being linked to in this post tells us that Airbnb will conduct background checks to verify identity. I'm a bit confused... How can Airbnb make such statements that is a straight out lie??

In Norway no one, and I mean NO ONE, can make a background check except the police. And the reasons to do a background check are STRICTLY regulated by law.

Have Airbnb changed Norwegian law? Are Airbnb Norwegian police?

How are these Norwegian background checks going to take place? 

@Airbnb @Emilie 

Adriano78
Level 10
Seville, Spain

In Spain,Italy, France, and Portugal is compulsory to ask for a passport or identity card for each guest during the  check-in.

 

In my Airbnb  house rules i put:

 

►----Since May 2016, all the rented tourist apartments are ruled by the above-mentioned national law, which, in article 7, requires the hosts to ask all the guests (more than 16 years old) for their identity documents when they arrive (as hotels), and to copy the information (name, first name, date of birth, nationality, date of delivery, type of document) to a form with your signature (this form is then transmitted to the police services by intenet  within 24 hours). For that reason, it will be necessary for you to present to me your passport or identity card

Emilie
Community Manager
Community Manager
London, United Kingdom

Thanks for sharing this extract from your house rules @Adriano78! It might give some ideas to other Hosts with similar requirements. 🙂

 

Emilie

 

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Helen427
Level 10
Auckland, New Zealand

Ditto New Zealand @Mariann4 @Airbnb 


There are no laws currently in place to provide Photo ID in New Zealand AND Verify oneself with a 'Selfie' indeed that is still going through Parliamentary processes to.

  @Airbnb @Catherine-Powell we would like you to address this annoying Bot generated Verification Photo and Selfie process as an Existing Host trying to get on with my life, that I've been trying to resolved so I can receive my outstanding payments that were Paused through no fault of my own bc of a 'Prompt/ Nudge Bot' to upload Gvt ID.

 

Do Visually impaired people have a Drivers Licence?

Does everyone have a Passport?

Do all countries have a National ID card?

 

It would be appreciated if staff in Customer Services had t explained to them that these things are 'Options' and not all are needed to verify a person.

 

I've yet to see how to verify oneself with a Utility Bill, this despite the fact it's listed as an Option to use.

Adriano78
Level 10
Seville, Spain

@Helen427as i know in Europe all countries except i think UK have a National ID card

Helen427
Level 10
Auckland, New Zealand

This is from Wikipedia @Adriano78 , it appears your comment about all European Countries having a National ID Card is incorrect, if the information collated here in the links and elsewhere is correct.

 

It has been in the news this week in New Zealand that they have been collecting images of people as they use self serving checkouts at some supermarket chains.. .

Facial Recognition Biometrics has been happening without advising the people who are entitled to know these things are been done, the purpose, who has access to this information etc.

 

Some countries have very strict Privacy and Data Protection Regulations.

 

I appreciate some countries and Hotels are required by law to sight copies of Passports when travelling, however if one is not travelling, or leaving their own country, and a Host of say a Private Room in a shared home there should be mechanisms in place that we are not arbitrarily disadvantaged.

 

 

Identity Document

https://en.wikipedia.org/wiki/Identity_document

 

 

List of National Identity Card Policies by Country

 

https://en.wikipedia.org/wiki/List_of_national_identity_card_policies_by_country

Mariann4
Level 10
Bergen, Norway

I can confirm that in Norway, a European country, an ID-card is not mandatory @Helen427 and @Adriano78 . We are obligated by law to tell the police any identity details IF they ask and can be punished with a fine if we decline or give false information. But we don't need to bring an ID-card or passport. But like Adriano says; without it we can't do anything... So most people have at least a passport. And travelling in Schengen I believe the national ID-card will become very popular soon. I didn't buy it when I renewed my passport last year and this new card was available (it was severly delayed). Maybe I will next time.

Adriano78
Level 10
Seville, Spain

I lived in France, Italy and Nederland,  even if an identity card is not compulsory to have everybody has one, without an identity card in these countries we can do nothing.

Whenever you have to make administrative paper the presentation of the identity card is compulsory or even during a police check if you do not have the identity card the police have the right to bring you back to the police station for verification

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