Hi @Stephanie365, not sure what you meant with the image above, but I’m happy to say that after @Emilie reached out to us, we actually got a reply from CS and they were helpful - after a week they included our place in a category that we sent proof (additional photos and descriptions) of.
Since then we have been getting some bookings, but not as many as last year for this time. We are very seasonal though and visitors wanting to visit the area usually book well in advance, so it’s most likely too late now unfortunately.
Regarding the update, what I’m missing the most are clear guidelines on what Airbnb is looking for in different categories! It would be illusional to imagine Airbnb will ever roll back the update, so better adapt to the new system - that’s why they should give us the tools and information to do so. At the same time, I totally agree that it cannot be up to hosts to decide in which category their property fits.
As much as I see the value of the categories (differentiation both for guests and hosts), this whole update was introduced really untransparently for everyone - guests didn’t get any instructions on how to use the new system and hosts didn’t get any instructions on what to do to emphasize the category they feel they fit in or what to do to maybe transition to others. All this under pretense of “mAcHiNe LeArNiNg”, which clearly doesn’t work (yet?).
All my best,
Blaz