Introducing AirCover: Top-to-bottom protection. Free for every Host. Only on Airbnb.

[Airbnb]

 

Our Hosts are the heart and soul of Airbnb. Listening to you is central to our work, and it is your feedback that led us to update our Host protection programs and create AirCover—top-to-bottom protection, free for every Host, only on Airbnb.

You’ve told us in listening sessions, during workshops, on the Community Center, and through the Host Advisory Board that you needed more protection: What if a guest smokes in your space without permission, and you need special cleaning? What if a guest’s dog makes a snack of your sofa, and you need to repair it? 

You’ve also told us that the reimbursement process isn’t always straightforward, and it was stressful to get your reimbursement requests submitted before your next guest checked in.  

We heard you, and we’re happy to share AirCover. In addition to $1 million in liability protection, AirCover expands the $1 million in damage protection Hosts get, with new coverage for pet damage, deep cleaning, and more.

Head to the Resource Center to get all the details, and then tell us: What do you think about AirCover? 

[Dirk-and-Jaq0]

Airbnb still hasn’t replied to my specific question about getting a Certificate of Liability Insurance. I did get a series of messages in the app from an employee saying they were trying to call me, but my phone was next to me all day and there were no such call attempts or any note of calls in my phone log. Seems like this is really just a rebranding of the same old thing. I need proof of real insurance coverage. If airbnb provides that, I’ll leave another message here. 

[Kevin2301]

The @Airbnb "host guarantee" and "Aircover" plans are worthless!  My guests used the kitchen rinse wand off the sink, and WASHED the countertops and cabinets - therefore ruining the laminate countertops and sink base.  Furthermore, they installed a bidet in the bathroom, and WASHED the wooden vanity and sink area - ruining the vanity.  All told a $3000 claim.  Airbnb says it was due to "mold" and "faulty workmanship"  (even though the home is 5 years old... and was in perfect condition before these guests!!)     I call BS on AirBNB.   

[Vicky430]

Sadly my experience of AirCover has been that the Resolutions team have done EVERYTHING in their power to avoid paying for carpet cleaning and sofa cleaning, in spite of their promise for Superhosts. They have even suggested I use my usual cleaning fee to cover the £550 costs of salvage and decontamination cleaning from dog/cat urine (I did not allow a cat, guests just brought one) and the c£250 is sofa cleaning 

[Max-And-Stephanie0]

AirCover is a joke and much worse than the previous system. We had about $6,000 in damages and were very meticulous to gather photos, videos, invoices, and statements from the cleaning and repair crews. And as expected, our request was slashed, but without any kind of reasoning. There were about thirty people staying for 4 days, drunk and smoking the whole time with unsupervised young children, from diaper age to preteens, running around wildly (per the Ring doorbell). One of the most frustrating examples is that for the smoke remediation service, we used the same crew we've used twice in the past, and we had no problem getting reimbursed 100%. This time, the invoice was cut from almost $1,000 to $250, with the only explanation being "That's industry standard." Excuse me, no, it's not. Industry standard in our area is $4,000 for a whole-house service. I've called three times and nobody knows where to refer me. The resolution team member who handled our claim said I didn't need to submit a written notice of dispute (which is what the fine print says to do, by the way), and instead he said I can call and ask to talk to the "concerned department." So I did, and yep, the next person I talked to had no idea what I meant. We've moved to sending a written notice of arbitration. Atrocious service.

[Stephen1004]

This is such BS.  Airbnb denies every claim.