For The last two and a half months I have been trying to get paid for a guest stay. Airbnb claimed they sent me payment after a guest canceled that of course I was not owed and did not receive.
When payment was due for the next guest, you deducted the amount that you claimed I had received. That was Aug 10.
since then trying to get my money has turned into a part time job.
I was sent many transaction reports that showed the payment I never received.
No one bothered to research what had happened. Many times I was told I had been paid and the case was closed. It took Airbnb at least 2 weeks to send me the reference number I needed to try and trace what happened. Airbnb made no attempt to find out what happened. All I got was more transaction reports with the same explanation
What happened was after three calls to Payoneer they found my money. That took four hours on the phone.
I was treated like an idiot, condescension poured out of the messages, because I wasn’t able to understand that I had been paid. Which I had not been. I received the money today.
Never have I had such a terrible experience with any company I’ve done business with.
No apology, no offer to pay me for late fees or send letters to my bank and credit cards accepting your responsibility.
I will report this to every consumer protection organization I can find.
Last week I sent certified letters and emails to Catherine Powell and Tara Bunch with no response.
Barbara Pope
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