Meet your Airbnb Community Center Team

[Stephanie]

Hi there everyone,

Just letting you know that I am now back to work after maternity leave and ready to help!

For those of you that have been a part of the CC for a bit longer, it’s wonderful to return and catch up so please drop me a line! For those of you I haven’t met yet, I can’t wait to hear from you and share in your stories.

This is a good opportunity to let you all know (new and veteran) about who and what your community management team’s purpose is here on the Airbnb CC. 

The community management team are here to cultivate a positive and constructive environment for hosts to seek support and information. The CC has people that have the largest breadth of experience in hospitality around, as well as giving members the opportunity to get clued up and give feedback on Airbnb updates.

Your community management team for the English CC consists of myself, @Nick , @Liv  and @Quincy . While @Katie  and @Lizzie  are still present, we will be much more present and reactive so please do tag or DM us in the following situations:

• There is a bug or issue with the CC. By this we mean issues logging in, information missing, or anything a bit weird with the platform
• There is something you see that you think needs to be escalated as highest priority such as someone is in imminent danger 
• Your post isn’t displaying - this is often due to the pesky spam filter and we can go ahead and have a look at where it’s caught up

Of course, we would LOVE to be tagged in positive and interesting posts too but our main job is to keep everything ticking over in a healthy fashion. 

Please don’t forget, if you see someone’s content that you think shouldn’t be there such as spam, inflammatory or otherwise not in-keeping with the Community Guidelines you can go ahead and click the “Flag inappropriate content” button and we will look at it as soon as we can. We read every single post here on the CC so it will be reviewed regardless, but flagging highlights it to us as more pressing. 

If you’re not sure about terminology or functionality of the platform, we have some great tutorials both for the CC and the Airbnb platform here: community.withairbnb.com/t5/Tips-Tutorials/bd-p/tips-tutorials

If you’re ever unsure of anything about the Airbnb CC, we’re here to help!

Thanks,

Stephanie

[Katie]

Aw thanks @Cathie19 💛 I'll still pop in for the odd slice of cake and a catchup 😊🍰

[Cathie19]

Good to hear, @Katie! 🍰☕️🧃

[Nick]

wow, it's already been 8 months?! @Katie 

[Nutth0]

Welcome back @Stephanie 😉

[Stephanie]

Thanks @Nutth0 !

[Mary996]

Dear Katie @Katie 

I am so sorry to hear that you are leaving!

I would just like to express some appreciation to you of your service. You have been so very kind and thoughtful, receptive and helpful. I had an important matter for which I sought assistance and you helped me enormously. I really don't think I thanked you enough because I was rather caught up in a bigger outstanding thingy....! And now I feel awful. I am really sad and sorry that you are going. Oh gosh you have been wonderful. You are very much appreciated by me. I will miss you and the knowledge of you being there to seek out for help.

Since you are departing I am so sad but even though you will be off to pastures new it sounds as though you will be keeping an eye on us and coming back so that is a delight to know ....!!!

Once again thank you for helping me and I would like to wish you every happiness and success in the future and I'm sure that everyone here would also like to also wish you ALL THE VERY BEST.

With loads of love and tons of appreciation from Mary xxxxxxxxxxxxxxxxxxxxxx

[Stephanie]

Hey @Mary996 !

What wonderful words 🙂 @Katie is not leaving but is focussing on other things, still within our team. She will pop up from time to time, and also in the unlikely chance I take a holiday she will most likely be my cover. 

Thanks

[Mary996]

Fabulous!

Thank you so much Stephanie for so kindly responding and letting me, and anyone else reading this, know that @Katie will still be around. That's great news and has made my morning!

So then the next thing to say is I wish you a happy return @Stephanie and I'm not sure how I found my way here but I'm pleased I have and would love to participate in some way if there's anything I can do to help out or if there's something that needs to be celebrated.

With very best wishes to you and all your team from Mary

[Stephanie]

Hiya @Mary996 ,

What a lovely message, thank you! I spent several wonderful weekends in Swansea when I was younger as I had mates at the uni there. You're in a special part of the world 🙂 Perhaps you'd like to do a Walk around the block article like @Patricia2156 's from the other week? Reawaken my memories 🤣 Would be a really cool way to say 'diwrnod hapus davids sant' on March 1st!

Thanks

Stephanie

[Patricia2156]

Yeah @Mary996, Swansea seems a wonderful place, will be great if you can share your favorite places there! Be brave, we'll be looking for it!

Thanks @Stephanie 

[Mary996]

Thank you so much @Patricia2156 Patricia for such a kind and inspiring invitation. I would love to have a go and will let you know once its ready . Thank you for including me. I'm having a tough baptism of fire at the moment but standing up for myself. I will be looking out for you too and send blessings xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[Mary996]

I would absolutely love too. And that's amazing. Thank you xxxxxxxxxxxxxxxxxxx

[Katie]

Aw what a lovely message @Mary996 - thank you, and no problem at all: we're here to help however we can 😊 

[Mary996]

Thank you again Katie. Have a lovely day....!

[Jessica-and-Henry0]

Welcome back @Stephanie and hope you will drop by often @Katie 

I really look forward to seeing you both at the next zoom meetup 😀