Hi @Quincy @Airbnb
as a Superhost of over 35 properties 2000+ reviews that hosts upwards of 200 guests per day. I’ve always had major issues with aircover.
1. reps only reply and email at 1-4am (I’m in Canada) this is very frustrating.
2. Their English skills are painfully bad and don’t seem to understand simple common sense things.
3. Hosting so many guests there is considerable amounts of damage that occurs. Recently I’ve had a fibreglass bathtub that was burned by multiple cigarettes being left on the side of the tub.
Airbnb Reimbursement Request [CLSF-01227162]
I’ve had a stainless steel fridge that was just a few months old left with huge scratches on the front that cannot be repaired. The fridge works but the huge scratches are horrible it makes the property look like junk. (Airbnb pretty much told me since the fridge still works DEAL WITH IT) here’s $73.00 Canadian for the trouble. Like what!?
Airbnb Reimbursement Request [CLSF-01247651]
and a leather couch that had children’s writing all over it. (Sharpie) really bring up the value of the property.
Airbnb Reimbursement Request [CLSF-01247611]
I have a $400 damage deposit on all properties some are $1000
but it’s about 50% of the time Aircover pays for guests damages. I have to hire multiple professionals that are in business related to the damage cause for damage reports. I submit one, then the rep says submit another one from
a different company.
Take the fridge for example. There are HUGE scratches in the fridge it looks like crap. Airbnb paid $73.00 Canadian and told me to pound sand for the rest? Like what the hell?
Am I expecting to just tolerate major damage?
the claim for the bathtub was denied. I’ve paid multiple technicians to come to the suite and take pictures and show evidence of BURN marks on my bath tub. But Airbnb calls this “regular wear and tear”
How the hell is cigarette burns on a fibreglass bathtub regular wear and tear?
It’s wrong to tout coverage to people and encourage hosting when aircover rarely covers damage.
This is coming form a superhost of 5 years in a row with 37 properties and nearly 3000 reviews with an average rating of 4.95/5
I’m just fed up with it really. It’s like it’s Airbnbs goal to deny Aircover claims for legitimate damage.
The Airbnb reps goal is to email in the middle of the night because you cannot contact them, they try to run out the clock on the claim. They deny deny deny even tho multiple legal documents, and evidence has all been submitted, they ask you for more and more professionals to write reports, then say the claim is done and it’s final. Like what more can I do? What’s the point of even trying.
It’s worst than fraudulent, scammy medical or life insurance coverage.