The Instant Book pre-booking message feature is returning

Emilie
Community Manager
Community Manager
London, United Kingdom

The Instant Book pre-booking message feature is returning

Airbnb Belo.png

 

As part of our Winter Release 2022, we shared changes that we are making to Instant Book requirements, including the removal of the pre-booking message. 

 

We read your questions, feedback, and concerns around the removal of this message and shared it with our product team. 

 

Because of your feedback, the pre-booking message feature will be returned to Instant Booking settings starting today, December 12th. You’ll find it on your desktop view first, and it will return in your mobile app in the coming weeks. Guests will automatically see your message in the booking experience starting today. If you previously had a pre-booking message required, the same message will appear back in your settings. No action will be needed from you. 

 

With each release and update, we spend time listening to our Hosts, and thank you for your continued support, constructive feedback and partnership here in the Community Center.

 

Thanks,

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

57 Replies 57

This is a great - I'm glad Airbnb has chosen to revert to the presence of a prebooking message. While it's great that retaliatory reviews can be removed now, it would be awesome if Airbnb ALSO reverted to the policy of having a policy against allowing reviews for things outside of a host's control. They are now actively ENCOURAGING guests to review things that a host can't control and it's terribly unfair to hosts who depend on good reviews for the things within their control.

I often wonder if Airbnb has put ANY thought into all the feedback hosts have given over the years in focus groups? 

Individual hosts who where the original backbone of the company have different needs than absentee investor hosts. We’re on sight or renting our private sauced and are NOT hotel equivalents with security guards, 

 

So many colleagues thinking of quitting the platform. 😡

When you answer "No" to the question "Would you host this guest again?"  where does that rank/affect them as far as them being a "good" or "bad" guest? 

Ruthie12
Level 3
Oldenburg, IN

The option isn't in the filters.  Now that i know that you have to add the pet as a guest in the search criteria, I found it.  However, I don't think the average airbnb guest will know that.  It would be more easily found if it were one of the filters. Unfortunately I already booked with vrbo where it's in the initial screen.

 

John5097
Level 10
Charleston, SC

Good news for the return of a message before guest can Instant Book! 

But how do other host handle a guest with zero stays, zero reviews, only uses one letter in this case "G" for their name? And doesn't fill out their profile? 

This person would have been able to Instant Book with no message. Host just sees a the letter "G" for a name. 

So now this person could still Instant Book and only one letter for the message or "Vacation" for message. 

Is it too much to ask that guest provide a name? 


This creates stressful situation for host. Host will likely decline or cancel reservation. 

Why not have option for host to require a first and last name be filled out? And more than say 15 characters for the first message? 

Screen Shot 2022-12-14 at 8.56.00 AM.png 

 

 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hello @John5097,

 

Thank you for taking the time to share these details!! I have made sure to relay this feedback to the relevant team. Please keep sharing such insights🙌. You can also share such product suggestions over the  Feedback Form too.

 

We're happy to announce the Month of Celebration!

Can’t find what you’re searching for? start a conversation

Federica400
Level 2
Rome, Italy

 Totally agree

Emilie
Community Manager
Community Manager
London, United Kingdom

Hi @Justine275@Gillian166@Amy439@Trude0 and @Debra300

 

Just to clarify, new guests or guests with 0 reviews will not be able to book when you have the “good track record “ requirement on. We have noted those cases where it seemed this didn’t work as intended and are investigating. 

 

Thanks,

 

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Emily96
Level 3
Canton, GA

Great news. Now please make pet fees again transparent. We have guests not declaring their pets in the guest count because there is no “pet fee” broken out in the nightly cost, and then when being asked to update the booking and pay the pet fee in the resolution center they are balking because the pet fee is not visible as a separate FEE; guests never know they are paying it. This is definitely a two-edged sword.

Emilie
Community Manager
Community Manager
London, United Kingdom

Hi @Emily96

 

Thanks for your feedback on how the price could be more clearly displayed, I'll share it with the team!

 

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Ruthie12
Level 3
Oldenburg, IN

Thanks Emilie.  Speaking of pets, it would be wonderful if guests could filter for "pets allowed"   Your main competitor makes it very easy with a filter.  With airbnb, I have to search each individual listing to find out. 

 

Emilie
Community Manager
Community Manager
London, United Kingdom

@Ruthie12 That's also possible to filter on Airbnb! When searching for a listing to stay in, if you indicate you'd like to bring pets, it will only show you listings that do accept them: 

 

Screenshot 2022-12-15 at 13.25.20.png

 

I hope this helps 🙂

 

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Gillian166
Level 10
Hay Valley, Australia

@Emilie  mmm, and yet somehow the filter doesn't work for kids or infants. my couples only max 2 listing can be found AND booked with 2 adults and up to 5 infants. If they can successfully filter for pets, why can't airbnb make the "no infants" filter work as well?

Fernando225
Level 2
West Palm Beach, FL

I agree, I have an infant and have had this issue. I put there is an infant in the filter and yet are shown listings that don't accept kids. 

Nutth0
Host Advisory Board Member
Chiang Mai, Thailand

This is great! Thanks for return this important function. 

Omar202
Host Advisory Board Member
México D.F., Mexico

This is such an incredible news, thanks for listening and taking action to return this very important feature of the Instant Booking process! 🤗🙏🏼

Patrick79
Level 6
Killarney, Ireland

I had guests last week that were an absolute nightmare from start to finish, they never read the listing or my messages, but I still had to accept them.

 

now I have a ‘new couple’ , alone, they are probably lovely, but together, they have taken over my home,  they are all lovey dovey, and barely acknowledge me, even when they are I. The kitchen outside of the times I allow- I asked them to try to keep within the times allowed, but they really don’t seem to care. 
I plan my day so I let guests use the kitchen undisturbEd by me, but it’s really awkward when they just use it whenever they want, and I feel uncomfortable in my own home, also it’s like I’m wrong for setting my boundaries re space, with them.

DiAnn2
Level 3
Tempe, AZ

The reason I don’t allow guests to use anything but the microwave & coffee maker.   For the price they pay to stay, they can eat elsewhere.

 

Problem solved.

Kern-And-Anne0
Level 2
Asheville, NC

I had the "instant booking" turned off so I would have time to ask and get answers to some questions and get their thoughts on their visit.   Interestingly, Inst booking has been turned off for 2 years now, ever since Covid started.  And it works better.

Lenore22
Level 10
California, United States

Wow. Really impressed by this responsiveness. Looking forward to seeing how it works.

Explore Resource Center articles

Making your home ready for guests
Tips from Airbnb plus hosts: How to add thoughtful touches
Supporting guests during their stay