I can't keep track of the order of replies here @Jenny @Bhumika
but today I left a review for a newbie guest who was ok, but failed to follow any check in instructions, didn't read any messages we sent, oh but she could find the msg box to ask for both early check in and late check out! she was noisy, we dont' have rules about that, but you know .... it's a farm, respect the serenity, they used excess towels and left wet towels on the bed (this is utterly unacceptable as you wouldn't do this to your own bed, it's beyond careless, it's just rude), dishes in the sink (yes, this is fine, we don't ask them to wash up). anyhoo, they are young and it's their first stay, I didn't want to ding them hugely. so I gave her 4* for communication and rules. no doubt she'll still have a 5* rating even after this one stay.
but this is a concern, and i've asked this already so please can someone confirm.
is the guest going to see our feedback, or is it for hosts only?
i know as a guest, the review process suggests my feedback will go to the host.
i know as a host, i receive zero feedback.
and another question, where is the link to log some kind of complaint about her breaking House Rules? exactly how is this new system working? some further details would be appreciated.
(beyond, "we'll ask and get back to you", because surely by the time a new thing is rolled out, you have the answers to give hosts)