@Sudsrung0
I also tried to claim the offer of a photoshoot as my Superhost bonus. I was originally told (by two different reps) that I was eligible. I decided to wait a few months because I wanted photos of the garden in spring, but when I tried to book it, was told I was not eligible, because the reward was only for 'new hosts'. Of course, that doesn't make sense. It was supposed to be a Superhost reward and you only get those after maintaining the status for a year, so new hosts wouldn't have been eligible. It was very annoying.
RE Plus, when that first started, there were a lot of hosts (and I mean really a lot) coming here to complain about similar experiences to yours, i.e. not being happy with the photography service, the whole process taking months etc.
However, I did have two Airbnb photographers round when I first listed my rooms and they were very professional and thorough. Like with Plus, the host does not get to choose the photos. A team at Airbnb select them. Still, I was happy with the selection. The reason that I wanted to book a session a few years later is because I've done several upgrades since then, including added new bathrooms.
Some time back, Airbnb sent a photographer round to photograph me for an interview for the newsletter. Or, at least, that is what they told me. What was supposed to be a quick portrait turned into a six hour shoot of me, my house and neighbourhood for their own marketing purposes. I was not reimbursed for my time and was not allowed to use the photos. In fact, I never even saw them, except for the one they used for the article. I have no idea what they did with the rest.
So, my experience with Airbnb and photoshoots is a bit hit and miss (much like CS).