Adding more than 1 account to the lock Integration

[Dylan109]

I have moved all of my locks to direct connection with airbnb. I am now running into a problem attempting to connect a second Schlage account to my airbnb account. When I select connect lock then schlage it says "This lock is connected to another listing". I do not have the option to login to any other accounts or see any other locks. I have called into Airbnb and there customer service agents are not even able to understand the issue let alone actually fix it. I have attached a screenshot. Ultimately I just need to be able to login to more than 1 schlage account to access the other locks... PLEASE HELP 🙂

[Joan2709]

 @Dylan109 

Some of the Hosts I work with use the Schlage Encode, but decided not to integrate it with Airbnb. Looks like you have 21 listings, so I see the advantage of doing that.

 Be sure you are running the latest firmware on each lock. You have quite a few listings, so be sure you have chosen the correct property in the Schlage App when trying to connect. If you have a smart home hub, that can interfere with the connection.

Thats all I can think of...here is the Airbnb Help Article on connecting smart locks:

Connecting Your Smart Lock

https://www.airbnb.com/help/article/3478

[Bhumika]

Hi @Dylan109 , Joan has shared excellent advice to double check that your lock is connected to which listing. Does the article shared by Joan help?

I am also inviting a few hosts who mentioned using Schlage locks in similar discussions, to see if they have any specific guidance for you. Hi  @Farah148 @Jennifer4854 @Dave-and-Deb0 @Frances3408 @Alistair-and-Jenny0 @Natalie1170 , could you please help us here with @Dylan109 's question about Schlage lock integration? Thanks in advance everyone! 

On a side note, to understand the issue better have you also reached out to Schlage's Customer Support team?

Kind regards,

[Frances3408]

@Dylan109. Hi Dylan, can you please clarify: are you just trying to add another listing's lock or do you wish to run with multiple Schlage accounts (covering multiple listings) at the same time under your Airbnb host profile?

What does it says when you click on How to add a different lock? The Airbnb help guide advice is limited.

The only other thing I can think of is to contact Schlage Help as they must have worked with Airbnb on this integration and maybe are aware of any issues like this.

I dont have the option to integrate here yet but would be interested if you can share more on this issue as I too run multiple listings with often concurrent booking dates so access to multiple locks at the same time BUT under the one Schlage account is my preferred option.

[Ashley1879]

did you ever figure this out ? I’m having the same issue 

[Joan2709]

@Ashley1879 

Guessing....but perhaps you go to your Schlage App on your phone and be sure to select the lock you actually want to add before trying to connect it.

What happens when you click the "How to Add a Different Lock" (see screenshot)?