Air B refunded my quest her Month long reservation after 3 days staying in my studio.. reservation was for one person .. 2 people checked in and she refused to pay for second pers.

[Tavia-and-Geoffrey0]

We just had a guest with a confirmed  reservation , which was a Special Offer  lowered nightly price 2 times b4 she was able to accept and move forward.. Reservation for 30 days 1 person Studio @ a very low nightly $67 . I agree to this price because only one person in my studio to find out 2 people have been staying for 2.5 days .. so I sent a reservation change form with a price difference … $99 a night for 30 days 843$ for the extra person for 30 days .. she denied my request.. 2 times and refused to pay.. I called air b due to the violation of my agreement .. I literally have been on the phone fighting with air b .. they don’t know what to do or how to handle stressful situations.. the back and forth was non stop.. they gave all her money back after three days  .. air b took my payout back and the lady ended up staying in my studio for three days free .. I’m definitely not being supported and the situation got very scary.. seems the people would not come out of my studio and blocked the doorway with furniture.. Very scary .. I called the police to find out they won’t do anything because it’s a civil issue.. and the lady had a reservation .. she would not cancel her reservation because she wanted her money back.so police did nothing…... if she cancels then no refund.. so air b canceled her reservation with me on the phone in order for this drugie and her boyfriend to vacate my property..or in hopes they vacate, which they finally did..  meanwhile I was explaining to Air B .. that my payout should not be taken.. I did everything I could to keep this reservation but pay for her boyfriend for a entire month..but they took my payment and gave all her money back  I have a strict no cancellation policy .. that is not being enforced.. I didn’t want the reservation to be canceled but I didn’t want one person staying for free… why in the heck was this handled with such long ground time.. like I have nothing better to do a few days b4 Christmas.. not to mention they could just pay the difference but refused.  but in the end I had to call the police ... not to mention a safety issue for my family, my studio is located on my home property so the 3 days got ever stranger .. honestly I’m at a complete loss and really am shocked I had to push so hard to get air b to help me.. can anyone explain to me what the correct policy and procedures are .. or is Air B still running a shady business that is always ready to take your money and not really support the host in a emergency situation.. more like .. let’s deal with each situation as they come case by case.. depending how hard the host pushes.. so so tired of things being not easy as we are constantly told by Air B....but “keep hosting we got you covered “ not 

Tavia Santa Cruz Ca 

GT Home Solution 

[Bhumika]

Hello @Tavia-and-Geoffrey0 ,

So sorry that you had to face this during the Holiday season. I hope you are doing well and safe! 

We're happy to announce the Month of Celebration!

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[Sudsrung0]

Airbnb should have paid you for the nights they stayed that how they did with me once, 

In the future why not just charge for the unit and not per person? save getting stressed out,

My apartment sleeps two, if one person books the have a friend stay Im ok with it, the only thing I worry about is any more than two but in 4 years that has never happened.

Also I have some 2/3 bedroom villas I charge for the villa not per person, 

Many times we have had a couple book a villa and had family or friends stay over, as long as the person who booked is aware they are liable for any damage done by their family or friends,