Airbnb Won’t Acknowledge My Listing is Gone—Need Help Escalating

[Brandi141]

Hi fellow hosts,

I’m hoping someone here has insight because I’ve been stuck in support limbo with Airbnb for almost a week.

I’ve been a Superhost since 2021, have 90+ bookings, a 4.99 rating, and have never changed my listing’s location settings. Yet suddenly, my listing no longer appears in search results—at all. I’ve tested every possible filter (number of rooms, pool, pet-friendly, etc.), and it’s completely missing.

Airbnb support keeps giving me scripted responses about fluctuating search rankings and how placement varies—but this is not a visibility issue, my listing is just gone. They claim everything is fine on their end, but clearly, it isn’t.

I’ve also had multiple people try searching, including my property manager, who manages dozens of listings on Airbnb, and none of them can find my listing through search either. The only way to access it is through the direct link.

Based on my booking history, I suspect this issue has been going on for weeks, if not months. I have had zero bookings or even inquiries for the next six months, which is completely abnormal for my listing.

At this point, I’m wondering:

1. Has this happened to anyone else? If so, how did you fix it?
2. Could my listing have been falsely flagged, reported, or altered? Support won’t confirm.
3. How do I escalate beyond front-line reps? They keep saying they’re “checking with the team,” but nothing happens.

I’d really appreciate any insights or suggestions. This is incredibly frustrating, and I need real answers from Airbnb.

Thanks in advance!

[Joan2709]

@Shelley159 

That bothers me to. The previous Host with same issue I never found her listing either even when zooming in. That tells me there is a something wrong with the algorithm and the map.

[Brandi141]

@Shelley159 @Joan2709

I just wanted to say thank you again—your messages gave me so much validation when I was feeling like I was banging my head against a wall. I kept getting the same dismissive responses from Airbnb reps saying nothing was wrong with search, despite me sending screenshots.

Knowing that you both also couldn't find my listing—even when zooming all the way in—was incredibly helpful and gave me the confidence to keep pushing back. I truly appreciate the time and effort you took to troubleshoot and confirm what I knew was happening.

[Brandi141]

Hi @Joan2709,

Wow—this is so incredibly helpful, and I can’t thank you enough for taking the time to write all of this out. Seriously, the amount of thought, detail, and experience you shared means a lot!

I take feedback very seriously, and honestly, that’s the only reason I’ve done as well as I have—by learning from other hosts and guests who’ve helped me improve every step of the way. Your insights on pricing, photos, engagement, and the booking funnel are great, and I’ll be going through everything carefully to see what I can apply.

I really appreciate your support and generosity in sharing all of this. And thanks again for being such a valuable resource in this community!