Hi @Garrett120 @Catherine-Powell
This is my guess as to what has happened.
1. Guest brings in more guests (and pets) who are not on the booking.
2. Host flags this with the guests and knows this because they have a camera
3. When the host ask the guests for fees for guests/pets not on the booking, the guest then complains to Airbnb about the cameras (even though in most cases the hosts has displayed they have CCTV on their listing in line with Airbnbs requirements) Airbnb automatically suspends the hosts listings
4. Airbnb does not bother to let the host know this has happened and often their upcoming bookings are cancelled leaving guests with nowhere to stay and the host with no income
After days and sometimes weeks Airbnb lifts the suspension on the listing with no apology and no notification.
@Catherine-Powell this cannot carry on. Why is Airbnb continuing to penalise hosts who have done nothing wrong but simply are reinforcing their house rules. Why are you suspending hosts without notification when a guest complains about cameras that are notified on the listing in compliance with your T&C??
How is this fair to hosts or their upcoming guests who have their bookings cancelled?
Surely Airbnb should check the listing and if camera notification are displayed in accordance with your T&C the host should not be suspended automatically. Surely hosts are innocent until proven guilty and Airbnb should at the very least hear the hosts side of what happened before you take action against them.
Now hosts are fearful about speaking out against guests who party, who cause damage or bring in extra guests for fear that you will suspend their listing.
Sadly I cannot recommend to anyone thinking of setting up short term rentals that they use your platform because of the inherent risks of doing so because of your unfair policies which penalise hosts who have done nothing wrong. If I had CCTV I would have left your platform long ago.
How many hosts have to leave the platform before Airbnb listens.?
I and many other hosts have raised this with you before but sadly we have still not had an answer as to why this is happening.