Airbnb not letting me to write response to review saying has to be done in 30 days. No exception but if you didn't have time or ability to responce...

[Oleg126]

I hate when the platform is limited and unwilling to help host a response to review.  Second, no one even said that they have limitations in writing responses to reviews... This is a very terrible policy and needs to be overlooked. 

[Patricia2526]

Hello @Oleg126 

We have 14 days after checkout to write a review for a trip.

We can also post a public response to a review that someone has left for you within 30 days after the review has been published.

You can check Airbnb review policy here ⬇️

https://www.airbnb.com/help/article/2673

[Kia272]

@Patricia2526 If you read the original post, the OP is aware of this and is complaining about it. He's not asking what the policy is. 

[Patricia2526]

@Kia272 

Referring to his “2nd” no one said about the limitation. Pointing out that it is written on Airbnb review policy. 

[Oleg126]

We are not receiving any notification regarding the deadline for responding to the review. However, we are getting numerous notifications about leaving reviews. Moreover, the representatives from Airbnb whom I have spoken to have been exceptionally rude and unprofessional. They keep closing cases or calling in the middle of the night... I am unsure if they are no longer interested in hosts...  and if anyone searches the BBB rating of Airbnb will be a surprise... And they are not even registered with a company with BBB... 

[Helen3]

@Oleg126  airbnb do not have to notify you of every T&C they have .

You are a highly experienced host with multiple listings. It's up to you as the business owner to familiarise yourself with key T&Cs which are all available on their Help centre.

it's hard to fathoms how a. STR business owner like yourself wouldn't be able to find a couple of minutes in 30 days to respond to a review if this was important to you., 

CS operate in different time zones so will call at odd hours. I have my phone on silent at night so as to not be disturbed.

in your situation my focus would be on addressing the cleanliness and maintenance that quite a few guests have mentioned at some of your listings that have led to what Airbnb sees as low ratings. 

[Fred13]

  You do not find 30 days more than enough time to respond and that they should also take in account the possible 'limitations in writing' in a respond?

   They may logically be thinking that after 30 days a respond may be some what irrelevant, because it may be already be supersede by more recent reviews.

As to 'limitations in writing', you mean as to their policy not being blatant enough information wise  or not getting a host enough help on how to express themself in a respond?

Interesting post.