Airbnb refund guest without my approval.

[Nikos43]

Hello 

hapy new year . 

Today i check my income and i see 10.25 refund to guest , i dont give any approval for guest refund but the airbnb refund the guest with out my permission . 

[Lorina14 · Accepted solution]

Hi @Nikos43 

Did you reach out to Airbnb support as to why this happened so they can correct it?

I’ve flagged community host managers @Bhumika and @Paula to assist you.

[Nikos43]

Hi Lorina 

Yesterday i reach out Airbnb support twice but until now i have not any progress . 

[Lorina14]

@Nikos43 
Hopefully the community host managers flagged your message to the correct team to address.