Autogenerated titles show an incorrect town when zooming the map for all three of my listings at **

[Bronwyn78]

Hi

@Elisa @Bhumika @Quincy.

I am hoping a Community Manager might be able to help with a technical issue I have not been able to resolve through normal support channels.

All three of my listings at 21 Montpellier Terrace, Cheltenham GL50 1UX appear in the correct place on the map. The pin location is accurate at every zoom level.

The problem is that Airbnb’s autogenerated title changes when the map is fully zoomed in. It switches from “Flat in Cheltenham” to “Flat in Henleaze,” which is a different town almost fifty miles away. This text is autogenerated so I cannot edit or override it.

Support advised me more than three weeks ago that this was a known bug that would be fixed. It has not been fixed. I have spent more than four hours on the phone with support and have also used Superhost chat. A few agents understood the issue but each time the chat was taken over by a new rep and the case was closed before anything could move forward.

I have sent screenshots showing the incorrect text. Several frontline reps have said they cannot see the issue on Airbnb’s internal system even though it appears on the live listing and in the screenshots. I have also tested this on multiple computers on different WiFi networks and on my phone, all using Safari. The issue is consistent everywhere.

Since this is a system level issue with autogenerated metadata, I would be grateful if a Community Manager could help direct this to the correct internal team so the incorrect town name can be removed.

Thank you for your time and help.

Bronwyn Syiek, Superhost with airbnb for  11 years 

 

**[Listing address removed due to safety reasons - Community Center Guidelines]

 

[Bhumika]

Thanks for the tag @Bronwyn78 ! I'll reach out to you via direct message 🌻

Regards,

[Emiel1]

@Bronwyn78 

The issue is even more complicated.

Sometimes your listing(s) show in the search system (at maximum zoom) "Henleaze", sometimes show "Cheltenham" 

I managed even a search (maximum zoom) for 2 of your listings, showing one "Henleaze", the other "Cheltenham" :

[Bronwyn78]

exactly thank you for this validation. I really appreciate it. 

[Joan2709]

@Bronwyn78 

This may not be a bug. It probably is a result of Airbnb's recent revamp of the search feature. It is supposed to offer more options outside the original search area. 

Upgrades - October 2025

https://www.airbnb.com/resources/hosting-homes/a/upgrades-to-help-you-manage-and-grow-your-business-...

Guests searching under your actual location may have limited options - so Airbnb widens the search to nearby towns to show other options.

[Bronwyn78]

Masses of option in the area - and the new town is fifty miles away.  So no, it's a bug.  

[Bronwyn78]

And isn't happening to any other listings in Cheltenham as far as I can see.

[Joan2709]

@Bronwyn78 

Is your property close to the border of the city you are located in? If not happening to other listings then you are probably right - bug.

[Bronwyn78]

yup. Mine is in the centre of the most popular part of cheltenham. The high selling point is where it is and my bookings have materially decreased. Bristol is a city. Cheltenham is the centre of the Cotswolds. This is pretty much a disaster and after a month of airbnb agreeing it was a big and they would fix it they have done nothing. I feel physically sick with the amount of time and ignorance that I have experienced 😞 

[Joan2709]

@Bronwyn78 

Well...rats! 😠

Are you listed on other platforms?

This is the initial search results for Chelteham...the cluster effect is not normal. I had had to zoom in 3-4 times before I saw the issue you were mentioning. It would be helpful if you created a video of the issue and sent that to Airbnb for the Engineering Department to review.

[Bronwyn78]

Yes, Joan, it happens intermittently it seems at various levels of zoom.  Shows Flat in Cheltenham, then flat in Henleaze - sometimes all three, sometimes two.  I have documented it in detail multiple times to the first line support.  Two understood - but the system appears to be that when they go off shift another rep butts in to the email conversation - doesn't understand - doesn't read it.  Asks for the explanation again - then closes it.  I appealed here not because I don't know what the issue is (I'm a techie myself) but because I cannot get past front line support who haven't  had a clue about any of the issues with my account.  I really appreciate everyone looking - but all I want is a way to be in touch with the bug team so that I can speak to them as they are clearly not being sent my detailed explanation - which was in part informed by the conversation a month ago with a rep who had spoken with them, they had acknowledged the problem and said it would be fixed.  

Bornwyn

[Bronwyn78]

And yes, I'm on other platforms - with different booking characteristics - it doesn't happen there.  And Airbnb is my important channel. It has the long bookings. 

[Joan2709]

@Bronwyn78 

I believe you you provide a screen recording of what is happening that would help and one of the moderators can forward to the appropriate team at Airbnb.

[Emiel1]

@Bronwyn78 

I did a test and it happens also to some other listings.

Can provide screenshot if desired.

[Bronwyn78]

yes please.  its some sort of craziness!