Availability window not working on one property...

[Donna1683]

Hi guys, I am managing 2 properties, which are both up for sale, the listings were created at the same time, and the settings are identical on both.  I have set the availability window to 3 months, so I can manage bookings if a sale starts, and it it working fine on one listing, but not the other...  Both say the exact same things on the Calendar Settings, but one shows the dates blocked off and the other doesn't...  I guess I must have another setting overriding this one somewhere that i have missed?? Can anyone help please?

[Joelle43]

Hello @Donna1683 

I went onto your profil and see that there are not 2 listings but 3 listings showing!  All 3 of them are showing an availability window over 3 months as well!  

Are you using a Channel manager by any chance?  or Airbnb's professional tools?

Which are the two listings that are up for sale?  I would go back onto your calendars and block dates manually because as it stands, guests can reserve way beyond 3 months and then you'll be facing financial penalties if you need to cancel reservations if you find a buyer.

[Donna1683]

Hi, Number19 is my own property and is run via a channel manager, Salix 3 & 4 are the ones I am managing/co hosting and the ones for sale.  These are not run through a channel manager (yet), just AirB&B.

Appreciate what you are saying about blocking the dates, but when I have chosen the option to show 3 months availability automatically, so it updates automatically, I shouldnt have to, should I?

[Shelley159]

Hi @Donna1683 

I can only see #19 on your profile right now - looks like you've temporarily unlisted Units 3 & 4?

@Joelle43 has already asked all the right questions. If you want to list Units 3 & 4 again and there's still something strange keeping you from setting the 3 month availability window, you can try to set your availability to "Dates unavailable by default". This is a very safe option, as guests can only book the dates that you manually open up. Hope it works.

[Donna1683]

Thanks, I will have a look into this - I have blocked them off for now - spoke to Customer Services and they say there is no error or any reason why it should be ike it is.

No19 is run through Eviivo, No3&4 are not - we did wonder if the Eviivo link was affecting the others though, so unlinked me from them, but it still wasn't working....

Sounds like we are stuck...

[Joelle43]

Hello @Donna1683 

I've been to double check again the availability window for Salix 3 and 4 and they are bookable until end of February 2026!!  A year out and not just three months so I would highly recommend using @Shelley159 advice to block the dates on your calendar using Dates unavailable by default

Can't explain why that 3 month window is not working but I would check these parameters again nevertheless.  FYI, Airbnb uses a rolling calendar method which means that with every day that passes, an extra day is opened up on your calendar 3 months on so if you don't want to have reservations beyond a fixed day, lets say mid may, then you need to permanently block the dates by using the unavailable by default method.

All the best
Joëlle

[Elisa]

Hi @Donna1683 😊, 
Thank you so much for asking this question here, it's really interesting!

I'm happy you’ve found many hosts to discuss this with! 😍

Could you please confirm if you’ve been able to resolve this?

Also, would you mind marking the 'Top Answer' if you found one particularly useful?

Warm regards ‌🌻‌,

[Donna1683]

No it's not resolved, as in the 3 month window is still not working, but I will block it for now and keep on with it...

[Marcin65]

Hello @Donna1683 , @Joelle43 , @Shelley159 

Still unresolved : 

Solved: Re: Calendar open one year in advance but my setti... - Airbnb Community