@Andrea5824
Andrea I have absolutely lost count of the number of ridiculous stupid changes that have happened over the years that have benefited nobody except the programmers who were paid to instrument them.
If you think this latest change is a backward step, look at the chasm of backward steps we have been subjected to over the past 4 years!
This used to be the message page when a reservation request/enquiry or alteration came to us......
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Every bit of information we needed for any discussion with a guest reservation or enquiry was there right in with the message stream.
1/......The booking details.
2/......The guests name , where they live.
3/......A profile photo of them and phone number and sanitised email.
4/.......Their rating history.
5/......A calendar that clearly showed open days, booked days, although none shown on that calendar blocked days, and days relating to that message stream
6/.......Your cancellation policy and cancellation penalties.
This was when the site was user friendly, you didn't have to keep jumping from one page to another, you could clearly identify the information you needed on that message stream page.
That was back in the days where we could easily and accurately follow our rating stats.....
Just click the relevant chevron and your history was displayed in each category. And back then after 50 category 5 star ratings, that category automatically defaulted back to 5 star. Airbnb worked with us and encouraged us. Some rational thought had actually been put into the site layout.....oh for those days to return!
We are light years behind where we were 4 years ago in usability. Every time another change creeps in I just shake my head and accept that my job has just got that little bit harder.
It may be an annoyance to you Andrea but, you don't realise just how user unfriendly the Airbnb site has become until you compare the present with what we used to have in days gone by!
Cheers.......Rob