Can I restart my reviews by switch to a new property management company?

Can I restart my reviews by switch to a new property management company?

Hi, I am having a vacation home on Airbnb managed  by a property management company, but get bad reviews because of their cleaning and some other issue.

 

If I switch to a newer one, can I get a fresh start?  back to 0 reviews.

 

The people from the current company told me Airbnb will not delete old reviews if the ownership of the property is not changed (new policy he heard) , and suggest us to start a trust so we can change the ownership to a LLC. I did some research but seems it is not true.

 

BTW, how can I get the exact policy information before switch?

 

Thanks in advance for anyone who can input any idea!

1 Reply 1
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Jing321 the reviews belong to the host not the listing so a new hosting company should delete your reviews. Be warned though - Airbnb take a dim view of people re-listing a problem property to avoid previous reviews so you need to hope they don't think this is what you are doing.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.