Hi, I am having a vacation home on Airbnb managed by a property management company, but get bad reviews because of their cleaning and some other issue.
If I switch to a newer one, can I get a fresh start? back to 0 reviews.
The people from the current company told me Airbnb will not delete old reviews if the ownership of the property is not changed (new policy he heard) , and suggest us to start a trust so we can change the ownership to a LLC. I did some research but seems it is not true.
BTW, how can I get the exact policy information before switch?
Thanks in advance for anyone who can input any idea!