Can anyone else no longer attach images from an album on android?

[Sonia1440]

Hi.

When sending check in info a few days before a guest arrives, I have always sent 3 images that show the parking space location and info.

I keep these images in an Album in my gallery and have done this since 2017.

Recently on my android phone when I click on the image button in the inbox it takes me to my camera reel but there's no way to access the album. Hope that makes sense. I can still do it on the iPhone app. Just not working on android. Am I missing something. I've gone through all permissions and settings and can't see anything I can do. 

[Bhumika]

Hello @Sonia1440 ,

I understand this can be a bit frustrating. Are you still facing the same issue? If yes, please connect with me in DM. Do let me know in the DM more about your phone device and model. Once I get that information, I will nudge the concerned team regarding this issue.

Bhumika

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[Andrea5410]

I'm having similar issue. When I they to upload new pictures on Airbnb, I can't see the albuns on my android phone. Can I also have some help on this issue?

[Anne14673]

I’m having the same issue with my iPhone. Just a week ago or so I could do it, not now. Very frustrating!!

[Bhumika]

Hi @Anne14673 @Andrea5410 , Have you also tried basic troubleshooting steps to see if there's an app update issue? Are you facing the same issue on desktop as well? Below are a few steps that can help : 

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using EMAILFROM_ACCOUNT. 

If the issue does not get resolved after app deletion, would you mind sharing a few screenshots or screen recording along with device model? It will help me share with the technical team for further inspection s🌻 Keep me posted! 

[Anne14673]

The Airbnb team is already working on this. I provided them with a screenshot and info. They said it was due to a recent update. They are trying to get it fixed. 

[Bhumika]

Thanks so much @Anne14673 for coming back and updating us. I'll tag @Andrea5410 as well, in case she's still facing an issue with this one! 🌻

[Zoe514]

Hi 

Same issue here.

Please let us know when resolved.

The only workaround we have discovered so far is to WhatsApp the photo between husband and myself and then it appears in 'Recent' which is the only folder that appears in the upload screen!

[R-And-R74]

I’m having the same issue on my iPhone, so I’m glad the Airbnb team is working on it.

[Ruth1531]

Hi @Anne14673, I'm having the same issue here with my android after updated the apps latest version. Do you know are they still working on resolving it? Thank you!

[Anne14673]

I’m able to see my albums now. 

[Claudia513]

@Anne14673 This situation just happened to me (9/2024). Did you re-load software and empty cache, like Elisa (one of the 'community support' people) suggested?

Airbnb's 'updates' mess me about EVERY time .. all my notifications were suddently turned off .. no reason.

I contacted them 6 times and they said it was MY software + should delete and re-install. Um .. wrong.

The issue was deffo on their end. Quite frustrating.

Claudia

[Henrick5]

Same issue I’m having on iOS

[Stephane243]

Days after the issue is still there ... really frustrating these changes on the interface, removing features months after months

[Željko11]

Still the same issue. 

Cloud option was preselected, and was browsing pictures in my Google Pictures, had to disable that first but still don't see albums, only default "Camera" with all pictures.