Can anyone else no longer attach images from an album on android?

[Sonia1440]

Hi.

When sending check in info a few days before a guest arrives, I have always sent 3 images that show the parking space location and info.

I keep these images in an Album in my gallery and have done this since 2017.

Recently on my android phone when I click on the image button in the inbox it takes me to my camera reel but there's no way to access the album. Hope that makes sense. I can still do it on the iPhone app. Just not working on android. Am I missing something. I've gone through all permissions and settings and can't see anything I can do. 

[Elisa]

Hi @Željko11 and @Henrick5 😊,

How is the situation now?

You could try to do this to solve the problem: 

• You troubleshoot their devices
• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with EMAILFROM_ACCOUNT_

Once this is done, please:

1. Please confirm here if you are still facing the same issue.
2. If you are, please send me a video detailing the issue from beginning to end so we can see what they see.
3. Also, confirm the device you are using (App - iOS/Android or Web - Mozilla, Chrome, Safari).

Warm regards🌻,

[Elisa]

Hi @Željko11 and @Henrick5 ‌😊‌, 

I would like to know if you are still encountering this problem.

Please don't hesitate to let me know!

Warm regards🌻, 

[Željko11]

Hi,

yes, the problem is still the same, the only albums I can see in the app are "Favourites, Camera, Screenshots and Downloads".

I don't see any other "custom" albums that I have - I have (and previously have used) "Airbnb" album where I kept all images that I used for Airbnb.

I solved it by marking images that I send often as "Favourites", and I now can find them in the "Favourites" album.

I haven't replied before because you asked for "browser type, OS" and similar, and the title of the issue and the whole discussion is that you can't do this "on android".

I have a way now around it, so don't want to spend crazy time debugging it, and will wait for it to be fixed with an app update.

[Carlos471]

Hi!

We are encountering the same problem, also from an Android.

[Maciej70]

Encountering the same issue on Android. Very frustrating as I had created a "Maps" folder to send guests detailed directions ahead of their arrival.