Canceling or skipping a specific instance of a scheduled message, for one guest (not cancelling it for all guests)

[Libby26]

Hi. My scheduled message is due to go out at 9am, however the guest has already departed. I dont want to annoy him with my automated 'instructions for check out' message so I'd like to skip the message for this particular guest - not completely delete this scheduled message for all future guests. Can somebody tell me how to do this? 

many thanks. 

[Joan2709 · Accepted solution]

Hi @Libby26 

Yes...you can cancel a scheduled messaged from being sent:

- Go to the last message you have with guest

- click the + sign to the left

- Choose Scheduled Messages

This will take you to several options for the message like "Send Now" or "Skip"

[Alex1485]

 thanks so much for this tip~ 

Didn’t realize you could “skip”    

you’ve saved me so much future time!!

Grazie mille