Concerning my experience

[Valter112]

Hi Rebecca , I’m concerned regarding the significant and ongoing drop in views and bookings for my experience listing. With a 4.98 rating and over 1,100 reviews, the current visibility of around 20 views per dayseems disproportionate — especially considering that some similar experiences are currently receiving 200+ views daily, which is nearly 10x more.

Additionally, I’ve noticed that approximately 95% of my bookings come from guests based in the UK, Germany, and Switzerland, which suggests that the listing might be algorithmically restricted or underexposed in other key markets. This limited reach is likely affecting the number of total bookings, despite the strong reputation of the experience.

While I understand the value of the Community Center, this issue appears to be beyond host strategy or engagementand may require a technical review or algorithmic update on Airbnb’s end.

I would sincerely appreciate it if this could be looked into more closely or escalated to the appropriate team.

How can I do it?

Thank you for your support.

Kind Regards.

Valter Neto

[Joan2709]

@Valter112 

In order for Rebecca to see your post, you would have to tag her specifically when posting:

@Rebecca 

[Rebecca]

Thanks for the tag @Joan2709 😊

[Valter112]

@Joan2709 

@Rebecca 

Hello,

My concern regards to the significant and ongoing drop in views and bookings for my experience listing. With a 4.98 rating and over 1,100 reviews, the current visibility of around 20 views per day seems disproportionate — especially considering that some similar experiences are currently receiving 200+ views daily, which is nearly 10x more.

Additionally, I’ve noticed that approximately 95% of my bookings come from guests based in the UK, Germany, and Switzerland, which suggests that the listing might be algorithmically restricted or underexposed in other key markets. This limited reach is likely affecting the number of total bookings, despite the strong reputation of the experience.

While I understand the value of the Community Center, this issue appears to be beyond host strategy or engagement and may require a technical review or algorithmic update on Airbnb’s end.

Do you have any suggestion, or possible solution to this issue?

Kind Regards,

Valter

[Rebecca]

Good morning @Valter112 👋

Thank you so much for sharing this information with us on the Community Center. I wondered if you'd reached out to Airbnb customer support directly to see if they could offer any help or advice? 

In the meantime, I found a great article on the Help Center that may help your Experience be more competitive: 

❇️ How to make your experience submission stand out  

Looking forward to hearing from you soon. 

[Valter112]

Hi @Rebecca 

Thank you for your reply!

Yes, I’ve already contacted Airbnb support through several official channels, including the Experience Support Team, that advised me to contact this community, also contacted General Customer Support, and also via @AirbnbHelp on Twitter. I’ve been informed that the case has been escalated to the correct team and assigned to a Support Ambassador.