DEFAULT SETTING OF FIRST 3 GUESTS NEED TO BE EXPERIENCED GUESTS

[Kim4860]

Hi.  I am really battling with Airbnb. I have been added onto a listing as co host with full access as I am running this listing for someone who has no experience with Airbnb.  There seems to be a setting for all Airbnb listings that the first 3 guests to book have to be experienced Airbnb Guests.  I have been asking for help for the last 2 days to change this setting, as it means that the listing is not active to all people looking for somewhere to stay in our area. I still don’t have an answer as to how to change this setting.  I have turned on instant booking with no filters and done everything I can to ensure that the listing is able to be viewed by anyone.  No luck.  If I try and view the listing it comes up with a message that not all guests can see this listing.  AAARGH please help me change this. 

[Shelley159]

Hi @Kim4860 

Just to check, did you turn off this "Require a good track record" setting? 

Is it the Beestekraal listing that you're asking about? If so, I can't find it in the search results either. When did you list it? If it's very new, it's possible that it's just not showing because it takes up to 72 hours for a new listing to show in search results. 

There don't seem to be very many Airbnbs in your area, so thankfully it should be relatively easy to find when it goes live!

[Kim4860]

Hi Shelley159.  Thanks for getting in touch.  Yes, that’s the listing.  I did turn off the “require a good track record” .  The listing was set up by the owner a week ago, and I have been adding info, photos etc over the last few days. Reading everything from Airbnb, it seems that it is automatic that the first 3 bookings have to be by experienced Airbnb guests.  Apparently it can be turned off, but as yet Airbnb haven’t been able to help me.  I will just leave everything for a while and see what happens. 🤞

[Shelley159]

Hi @Kim4860 

I managed to find your listing just now when I used the search term "Vaalkop Dam", but it doesn't show when I type Beestekraal.

I don't know the area so I'm unsure how your guests are likely to search, but at least it's showing up!

[Kim4860]

That is great news!  Thank you so much for trying again.  Hopefully others can see it now.  I really appreciate your help. Xx

[Alex]

Hi @Kim4860!

Hope you are having a lovely day. Were you able to change the settings finally? Did Shelley's advice work? Let us know how everything is going in the next few days.🙂

Best wishes, 

Alex

[Kim4860]

Thanks @Alex .  I can now see how to change the setting, but think it is something the host has to do, as I do not have those setting on my account.  I will ask the host to try and change the setting. 

Thanks. Kim

[Milena563]

Hi @Alex, do you know when was this implemented?

[Sairina0]

Hi Alex, I am trying to book a listing with "experienced guests" setting turned on.  I have 41 reviews, but it still will not let me book or message this listing/host.  What do I do?

[Joan2709]

@Sairina0 

There are several requirements for Experienced First Guests besides number of stays:

To qualify as an experienced guest, a guest must have: 

https://www.airbnb.com/help/article/3320

• Verified ID: As part of the identity verification process, we may ask guests to provide Airbnb with their legal name, address, Government ID, and/or other documentation. Learn more about verifying ID.
• Confirmed payment details: To qualify as an experienced guest the account holder must have added a payment method with Airbnb. Airbnb supports different payment methods, depending on the country a payment account is located in.
• Three stays on Airbnb: Experienced guests must have completed at least three stays on Airbnb—where they've booked the reservation.
• Good track record: Experienced guests must have a good track record of stays. 

Guests that have recently broken Airbnb policies—or house rules set by Hosts—don't qualify as experienced guests. Learn more about how we are strengthening our commitment to community standard

[Sairina0]

I have gone through my account, and can see that I have met all of those requirements, yet I still cannot book, neither can I message the host. Should I not be able to at least message the host? It seems the system is glitching, as when I click “message host”, the app refreshes over and over again, and then proceeds to throw me out of the Airbnb app.

[Joan2709]

@Sairina0 

The reason is because Airbnb thinks you do not meet all the qualifications of an Experienced First Guest. 

You will have to contact Airbnb CS to resolve this.

[Daniel14106]

@Kim4860 Go to Your Listing Settings: As a co-host with full access, navigate to the listing in question.
Disable the "Experienced Guests" Filter:
In your listing's Booking Settings, look for the section related to "Guest Requirements".
Ensure the option "Only allow experienced guests" is turned off.
Check Instant Booking: Since you’ve already enabled Instant Booking, double-check that no additional filters (like guest requirements) are blocking the listing.
If these steps don’t resolve the issue, try contacting Airbnb support directly through their Help Center or via Live Chat to ensure that the listing visibility is set correctly for all guests.

[Kim4860]

Thanks @Daniel14106 .  I have done all of that.  I have been talking to Airbnb about this for 2 days now.  Hopefully today I will get it sorted.  Thanks for getting in touch. 

[Joan2709]

 @Kim4860 

You have to go to the Account settings to change this:

Experienced First Guest

https://www.airbnb.com/help/article/3320

Note: If your listing is published you may change this setting by going to Account > Your first guest > Any Airbnb guest

I would turn back ON the good track record slider on Instant Book though.