Ugh, I’m sorry you’re going through this it’s stressful when guests try to game the system. I’ve managed properties where this happened too, and here’s what I’ve found helps
Firstly Document everything Keep photos of the property between cleanings, and if possible, short check-in walkthrough videos. That way, if a guest claims a cobweb or other issue, you have timestamped proof.
Secondly Keep all communication on Airbnb Never handle it outside the platform. That way, Airbnb Support can clearly see the guest’s false claims versus your proof.
Then Don’t refund under pressure Unless Airbnb specifically rules against you, standing firm is usually the best move. Scammy guests often hope you’ll panic and pay them off.
You should Respond professionally to reviews If they leave something unfair, you can write a calm, factual public reply. Other potential guests will see your professionalism and ignore the false claim.
At the end of the day, most hosts deal with a guest like this at least once. The good news is that when you document well and keep communication clear, Airbnb usually sides with the host.
Hello everyone, I’m Racheal, a short-term rental co-host and property manager. I work with Airbnb hosts in the USA, Nigeria, and abroad to keep their properties fully booked, optimize listings for visibility, and handle smooth guest communication. I enjoy helping new and experienced hosts reduce stress, boost occupancy, and create amazing guest experiences.
