Sure, will do. Thanks for following up on this issue.
Glad to know that my listings are appealing. Happy to share my routine with guests.
I don't do anything special but these are some of the things I try to follow:
- Respond to guests as humanely quick as possible. I usually respond within a few minutes of receiving a message or request from a guest. I have converted some of the booking requests and inquiries even cancelled bookings into confirmed bookings that way.
- While sharing the property access codes before guests' scheduled checkin try sending a personalized message for e.g as a local how could you help them.
- Allow early check-ins if it's feasible. As you know, early check-ins can be so convenient for some guests.
- Goes without saying but keep your properties well stocked at all times. And usually I stock it up with products from upmarket/luxury brands. Costs a bit more but goes a lonnng way in customer satisfaction.
- Clean, Cozy and high quality linens is highly desirable.
That's pretty much it. If you have any innovative strategies then please feel free to share.