I had a very bad experience with a dishonest host who hosts a shared room at Sonoma city, CA.
My husband and I with our 7-yearold well-trained service dog spent 2 nights with the host's approval.
As a PSA, my dog, who is a less than 20 lb, has been traveled with me all times. I know exactly the procedure and rules to manage and control my dog's pee whenever we travel with my dog.
Once we arrived the property on the first night, I noticed the house is very small and this young couple has a small baby and 10-month old not well-trained pup dog (60-70 lb Australia Sharper). We were pleased with our first night, which was very quiet.
However, the host left their pup alone in a locked crate at living room area when we returned the place around 9:00pm next day. We went to the room directly and could hear lots of noises from that dog with whining, crying, and hitting the walls of the crate. I sent messages to the host because we could not rest and worried about the pup so much. The host responded me that they were out for a dinner and suggested we let the dog out of the crate as we wished. She also mentioned that their good baby dog could return to his crate as we went to bed or left the house. We trusted what the host's words, and freed the dog.
Well, the situation went even worse and worse. We could hear that the dog made constantly noises while he walked back and forth around the entire house. Furthermore, the dog showed very bad emotion manners obviously until 4:00 an next morning. We had no clue why the host didn't return home on time or wonder they might forget to put the dog back to their own room as they did in our first stay. We couldn't full sleep solidly under this disturbed, very stressful and hustle environment. By 4:30 am, I wrote a message to complain the situation. Then, we did a self-checkout early morning without seeing either the host or the dog.
Guess what, the host filed a dishonest property damage claim ($300) a few hours after we checked out, and reported that we let our dog intentionally to pee on their carpet and light carpet runner, and left so many large pee stains.
These pictures the host took were 100% false evidences, they were from a different room. I could tell that for sure because an additional furniture and luxury carpet runner were not existed in the room we had stayed. Also, the host left a terrible and dishonest review about my dog and our stay on my profile. They blamed us to let the dog out, it should be our responsibility to lock the dog back his crate. As a dog owner , I felt really terrible that the host left their pup dog behind for more than 7 hours. Of course, I'm not surprise the 10-moth-old pup will drop pees inside of house within some situations like we had experienced.
Sadly, I don't win the case after dealing with AirBnB support with providing all information I could collect for a month. I'm told that I have to pay the host $300, which allow host to hire professional service to clear up their messy pee stained on carpet and carpet runner in their own room by their big pup dog.
Although this host is very proud of a high score. But, when thing occurred unexpectedly and badly, the true color shows off whether you are a honest or dishonest host.
Does anyone have any idea how to deal with this kind of dishonest hosts?
Pictures of the shared room posted on host home page (no carpet runner).
Evidence of property damage claimed by the host. This room has carpet runner and additional furniture which is not from the room we stayed!
