⭐1-Star Review
We recently stayed at an Evolve-managed Airbnb, and while the location was beautiful and the property owner on-site was kind and helpful, the condition of the rental was absolutely unacceptable — and Evolve’s response has been equally disappointing.
The home was nothing like the clean, welcoming space shown in the listing photos. It was, quite honestly, the dirtiest place we've ever stayed. The furniture was filthy and heavily worn, the mattress had a large stain, the kitchen was stocked with mismatched and dirty utensils, expired condiments, and bent silverware, and the bathroom was so poorly maintained I refused to shower. We documented everything in photos and video — and there was no shortage of issues to capture.
Despite Evolve's promise that homes will be "clean, safe, and true to what you saw on Airbnb or we’ll make it right," they have refused to offer even a partial refund. Instead, they hid behind Airbnb’s 3-day policy and took no accountability. But here’s the truth: if Evolve genuinely stood by their hospitality guarantee, they could issue a refund from their own fees and pursue the matter with the homeowner.
We’re pursuing a chargeback through American Express and will be sharing our experience — including video documentation — across consumer forums, the BBB, and travel review platforms. It’s not just about the refund. It’s about the principle of standing behind the service you promise. Travelers deserve better, and property owners deserve a management company that does more than pass the buck.
