Hello everyone, Airbnb hosts for more than 8 years, and the last few years as a top tier Superhost. Since June 2025 we started experiencing several problems, very serious ones, and now our primary concern is with Elevate. Issue 1 (still not resolved) Requesting Beach and Beach Front Categories. Our house is literally on the beach. At least 10 of our photos show the house and the beach together and we have 55 5-star reviews. Thus the authenticity of our photos are undoubtedly proven. We have the map location correct (ref Issue 2). Our most recent Beach and Beachfront Category requests were made on July 15th and still pending. That’s way over the already incomprehensibly long maximum review period, especially for a slam dunk case like ours. We’ve called Airbnb dozens of times (no exaggeration !!) and spoken to all kinds of titles, none who can provide a comprehensible response. However they all allude to Elevate being a superpower that Airbnb cannot approach, contact nor question. At least we got rid of the ridiculous National Park and Amazing Pools categories that we were initially "awarded" and without having asked for them. Our experiences indicate strongly that our listings data are more and more taken over by algorithms, and challenging their correctness and veracity is a Kafkaesque nightmare. For further context : Issue 2 (resolved) : Map location altered without my involvement. After several days without any requests (this also August 2025), I investigated how our listing appeared and found that the map location had moved from the beach to the middle of a highway roundabout (no kidding). Got it fixed soon enough, but no one at the help center could explain how that happened. Issue 3 (resolved) : From end July, and for more than 2 weeks, our rental revenue was witheld and ultimately our listings were suspended because Airbnb had confused the nationality and residency details of my wife, and it took two weeks of daily, yes DAILY, hours long calls pleading for a solution to a very obvious inconsistency. Again these were input fields that only Airbnb could access and alter. We’ve had our fair share for sure, with reasons to be fearful.
